HR Service Management
Transparency of operations and advanced analytics provide a unique opportunity for HR professionals to position themselves as fact-based, strategic partners for businesses.
Digitize your HR Services
Improve employee experience and increase their satisfaction with an intuitive one-stop-shop HR Service Management Solution. Free your HR team from routine tasks. HR cases and service requests can be automated, recorded, and channeled digitally from the self-service portal to different queues. This will save your team from phone calls and shared inboxes that need to be processed manually. Help people managers stay up-to-date with instant data. Governance, demand, resource and cost management will become transparent with our easy-to-use service management solution that works with leading HR tools.
Improve Your Employee Experience
- Single location for all requests, cases, and information
- Easy communication and instant status updates
- Organize knowledge base articles surrounding all areas of operation
Manage Performance Based on Data
- Request, review and react to service feedback
- Instantly review operations through real-time graphs, lists and calendars
- Get the full picture by integrating with your existing tools
Utilize Your Resources Better
- Automate repetitive task to increase efficiency
- Easily escalate or redirect cases to the appropriate individual
- Seamlessly collaborate across teams for sharing tasks and information
- Co-create online reports
Self-Service Portal
Our intuitive self-service portal enables organizations to simplify HR services, improve experience and deliver a competitive edge.
- Fast, intuitive and graphic interface
- Guided offering linking multiple services such as on-boarding
- Self-help knowledge center for users
- Embedded approvals and company-wide announcements
- Easily customize or add any services to meet your needs
- Limit offerings based on price, role or any other chosen aspect
- A central location for all employees
Service Management Tool
The service management tool allows service providers to easily complete a variety of daily tasks. Users can easily react to or search for key information, review service levels, cases and automate repetitive tasks.
- Easily limit access with role-based permissions
- Sort data based on included information
- Instantly and visually review current service levels
- Graphic, customizable, and searchable dashboards
- Visual reporting with exportable graphs and data
- Instant feedback and reporting
- Easily manage service levels, equipment and more
- Record key vendor information and easily manage budgets