Matrix42 Neo

A new era of IT starts with Neo

Your data, your models, your infrastructure,
working for you

Neo is Matrix42 agentic AI that helps employees, human agents, admins and managers resolve their issues in a fast and frictionless way.

Book a demo See Neo at work

Can you fix this device?

Neo at work

Ask, build, automate.

Assistant that acts

Ask questions in natural language, and Neo responds and takes guided actions.

Agents that work for you

Agents work continuously in the background to identify issues, automate tasks and move work forward.

Platform to build your own agents

Build, operate and govern your own agents in a safe and trusted environment.

NeoSelf-serviceExample

Hi, I’m Neo. How can I help you today?

Ask a question or describe a problem…

This tool uses AI and can make mistakes. Always check critical information before taking action.

Neo and the unified data core at the centre of Intelligent Service, Asset and Endpoint Management, serving IT, HR, customer service, finance, security, facilities and other departments.

What is Neo

Neo understands the context behind the work

Neo works with the connected operational context already in Matrix42 and your existing environment. Service, asset and endpoint management come together through one platform and a unified data core, supporting service delivery across IT, HR, customer service, finance, security, facilities and other departments.

Your services

Provides the request, user, identity, service and workflow context.
Your assets

Identifies the affected hardware, software, SaaS and ownership context.
Your endpoints

Provides current device health, compliance and security information.

Who Neo helps

How Neo helps your team

Neo in Microsoft Teams helping an employee complete a request

Employees

From asking for help to getting things done

Neo helps employees get answers and complete supported requests through Microsoft Teams and self-service, 24/7 and in their own language.

Finds answers and guides users to the right action
Creates and tracks tickets and requests when needed
Fulfils supported requests end to end without the service desk

Less searching, shorter waits and more requests completed through self-service

Neo notifying an employee about a device issue and offering a one-click fix

Employees

Turn device signals into proactive action

Neo identifies device issues early and guides employees to the right action before work is disrupted.

Continuously analyses device health
Recommends the right next step, from one-click self-service to IT
Lets the user know when it’s fixed

Issues addressed before they impact work

HR service catalog with Neo answering HR questions

Employees

Make HR services easy to access

Employees can ask HR questions in plain language and complete common HR requests through a conversational experience.

Answers questions using your HR knowledge
Provides access to onboarding, offboarding and leave services
Onboarding process automated from end to end

Faster access to HR help and simpler employee onboarding

Across your operational world

Neo works across your assets and endpoints

Ask in plain language and act directly from the chat, across your software estate and your devices.

AI consumption dashboard showing token usage and spend

Understand where your software and AI spend goes

See SaaS usage, AI consumption and optimisation opportunities in one place, so your team knows where money is being spent and where action is needed.

Know where your AI spend is going and keep it under control.

Neo answering questions about the software estate in License Manager

Ask about your software estate

Ask Neo questions about your software estate and get answers based on your trusted asset and license data.

Find answers faster and spend less time searching through data.

Document recognition extracting fields from a contract into Matrix42

Turn documents into records

Neo-powered document recognition extracts information from contracts, purchase orders and invoices and brings it into Matrix42.

Spend less time on manual data entry and more time on higher-value work.

Customers

Real results from real service teams

Matrix42 customers across public sector, education and media use Matrix42 Neo in their daily service work.

ICT services for healthcare & public sector, Finland

10,000 tickets per week across 100+ support teams, with strict data privacy and sovereignty requirements.

1 minsaved per ticket

85working days saved per month

“We don’t need to think about technology or integrations. We can really focus on the value for our customers.”
Styria IT Solutions

“The time it takes from the idea to a working form is cut to a fraction.”
Styria IT Solutions

Trust & control

The European Choice in Intelligent Service Management

Your data, your models, your infrastructure, answering to you. Neo acts. You govern.

Control

Cloud Your Way

You choose where Matrix42 runs: public cloud, private cloud or on-premises. In private cloud you pick the infrastructure and still get a full SaaS experience, with SLAs and evergreen updates.

Choice

AI Your Way

It’s your data, your AI models, your AI agents. The Matrix42 AI feature catalog is available for every deployment model.

Trust

Responsible AI

Least-privilege access. A human in the loop, always. Everything audited, with AI actions shown separately from what people did.

FAQ

Questions about Neo

Neo is the agentic AI engine of the Matrix42 portfolio. It is an assistant that works with you, automation that works for you, and a studio where you can build your own agents. Neo understands context, recommends the next best action and takes supported action while you stay in control.

Neo works across all of Matrix42: service management, asset management, endpoint management, identity governance and remote support. It runs on the unified data core that connects your services, assets, endpoints and identities.

No. Neo supports employees in Microsoft Teams and self-service, and works across service, asset and endpoint management. With HR Service Management, employees can have a conversation with HR services, and Neo can automate processes like onboarding.

Neo is available as a native Microsoft Teams app, in the self-service search box, in the service desk workspace, in License Manager and in device management. It is always one click away.

Neo acts and you govern. A human is always in the loop. Neo proposes fixes, workflows and knowledge articles for you to review and approve. Automatic ticket resolution only starts when Neo has high enough confidence, and you can run agents in advisory mode.

Neo follows a least-privilege access policy and respects user permissions. Everything is audited, and AI actions are shown separately from human actions.

Yes. You choose where Matrix42 runs: public cloud, private cloud or on-premises. The Matrix42 AI feature catalog is available for each deployment model, with the option to choose your own AI model.

Yes. Neo is an agentic engine that includes AI Studio, where you can build, run, register, govern and audit agents in a safe and trusted environment.

Get started

See what Neo can do for your team

See how Neo helps your teams work more efficiently across services, assets and endpoints.

Book a demo

A new era of IT starts with Neo

Ask, build, automate.

Assistant that acts

Agents that work for you

Platform to build your own agents

Neo understands the context behind the work

Your services

Your assets

Your endpoints

How Neo helps your team

From asking for help to getting things done

Turn device signals into proactive action

Make HR services easy to access

From ticket insight to action

The right path to resolution, automatically

From trial and error to targeted diagnosis

From manual configuration to conversational creation

Neo works across your assets and endpoints

Understand where your software and AI spend goes

Ask about your software estate

Turn documents into records

Prioritise risk. Fix what matters first.

From ticket to endpoint resolution

From failed deployment to resolved issue

Real results from real service teams

The European Choice in Intelligent Service Management

Cloud Your Way

AI Your Way

Responsible AI

Questions about Neo

What is Neo?

What parts of Matrix42 does Neo work with?

Is Neo only for the IT service desk?

Where can people use Neo?

Does Neo take action on its own?

How does Neo handle access and data?

Can we choose where Neo runs and which AI model it uses?

Can we build our own agents?

See what Neo can do for your team