Success Stories | Service Management (2)

A hand holding a branded Stiegl beer glass filled with golden beer and a frothy white head, with a warm, blurred background suggesting a bar or brewery setting.

Service Management

Professional IT Service Management for Austria's Leading Private Brewery - Stiegl

About Stiegl Stiegl Brewery in Salzburg has an impressive history. Since its first documented mention in 1492, it has stood for traditional brewing craftsmanshi…

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Exterior view of a multi‑story office building with a symmetrical layout and a blue central section. The facade combines light panels and rows of windows. A staircase leads to the entrance, with a sign near the door, and trees and grass are visible around the building under clear daylight.

Service Management

Success Story: SPIRIT/21 AG

Challenge As a leading IT service provider operating across Germany, Austria, and Switzerland, SPIRIT/21 AG faced growing challenges with an outdated service ma…

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Top‑down view of an industrial automation cell with a robotic arm at the center. The robot is surrounded by multiple workstations arranged symmetrically, with metal frames, trays, and components organized around the handling area. Yellow safety markings are visible along the edges.

Service Management

Success Story: SEG Automotive

The Challenge As a globally operating organization, SEG Automotive needed to manage IT service processes consistently across multiple international sites. Diffe…

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Service Management

Success Story: Donner & Reuschel AG

Challenge Operating in a highly regulated banking environment, Donner & Reuschel AG needed to manage complex IT service processes while ensuring efficiency,…

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Exterior view of a modern brick and glass office building with vertical red accents and a triangular roof element. Flags are displayed in front, and the facade includes signage reading “VAIS.” The sky is partly cloudy above the surrounding structures.

Service Management

Success Story: Vaisala

The Challenge At Vaisala, IT support services were distributed across multiple platforms, resulting in fragmented processes, delays, and operational inefficienc…

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Two people stand outdoors near a vehicle, wearing formal clothing and earpieces. One person adjusts clothing at the neckline while the other speaks into a handheld device. The background shows an urban setting with glass structures.

Service Management

Transforming IT Efficiency at Avarn Security Finland with AI-powered Matrix42 Professional

Avarn Security Finland embarked on a mission to optimize its IT operations, serving an employee base of roughly 3,000 individuals. The company turned to Matrix4…

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Exterior view of a modern industrial building with blue and white façades, large glass windows, and clean geometric lines. The building stands on a paved area with grass and concrete elements.

Service Management

20 Years of Success: How SIEGENIA transformed Their Service Management

SIEGENIA, a family-owned manufacturer with 2,800 employees across six international production sites, has built a remarkable 20-year partnership with Matrix42.…

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Service Management

Success Story: ASUGI

The Challenge As a large public healthcare organization, Azienda Sanitaria Universitaria Giuliano Isontina di Trieste needed to modernize its IT Service Managem…

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A view of Tampere with a river flowing through the center, buildings, trees, and bushes on both sides, under a partly cloudy sky.

Service Management

The City of Tampere's Journey with Matrix42

Overcoming strict data security & control requirements The City of Tampere, the largest inland city in the Nordic region and a key center for culture and ec…

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Service Management

Success Story: Mediterra Datacenters

The Challenge As a fast-growing data center provider, Mediterra Datacenters faced increasing complexity in managing IT assets and service tickets across its env…

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Service Management

Professional IT Service Management for Austria's Leading Private Brewery - Stiegl

Success Story: SPIRIT/21 AG

Success Story: SEG Automotive

Success Story: Donner & Reuschel AG

Success Story: Vaisala

Transforming IT Efficiency at Avarn Security Finland with AI-powered Matrix42 Professional

20 Years of Success: How SIEGENIA transformed Their Service Management

Success Story: ASUGI

The City of Tampere's Journey with Matrix42

Success Story: Mediterra Datacenters

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