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AI
Haaga-Helia brings AI into ITSM with a practical, step-by-step approach
Unified Services. Elevated Performance. When Haaga-Helia University of Applied Sciences introduced AI into IT service management, the approach was straightforwa…
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ESM
How Savonia Achieved 76% Faster Ticket Resolution with Matrix42 Service Management
Unified Services. Elevated Performance. Savonia University of Applied Sciencesserves over 9,600 students and staff across a wide range of support functions. As…
Software Intelligence
How Metacore Improved SaaS Visibility and Reduced Spend with Matrix42 SaaS Management
Supporting Metacore’s need for greater SaaS transparency, spend control, and scalable software governance. As Metacore experienced rapid growth, the number of S…
Service Management
How a Swedish City Digitized Workflows Across Departments - Success Story Interview
ESM
Global Recycling Leader Achieves Service Excellence with Matrix42
A leading international recycling technology company transformed its fragmented and inefficient customer service operations by implementing the Matrix42 Enterpr…
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ITSM
Professional IT Service Management for Austria's Leading Private Brewery - Stiegl
About Stiegl Stiegl Brewery in Salzburg has an impressive history. Since its first documented mention in 1492, it has stood for traditional brewing craftsmanshi…
IGA
Caruna Combines Matrix42 IGA with ITSM to Enhance Access Management
Initial Challenges Caruna, Finland's largest electricity distribution company, identified new needs and challenges in access management due to a changing operat…
Helping Better Collective gain control over their software assets and optimize costs
Company A leading digital sports media group with ownership of global and national sports media brands, with a mission to excite sports fans through engaging co…
Supporting Sambla to Tackle Compliance and Shadow IT in a Rapidly Expanding SaaS Environment
Company Sambla is a Nordic comparison service that helps consumers find the cheapest loans. Founded in 2014, Sambla has supported over 390,000 satisfied custome…
Supporting Trackunit’s need for greater visibility and cost efficiencies across their expanding software applications
Company Trackunit is a global leader in telematics and the Internet of Things (IoT) solutions tailored for the construction industry. The company provides cutti…
Helping Vincit Achieve Cost Savings and Gain Control Over Software Spending
Company Vincit is a custom software development and design agency that creates digital services and software applications from idea to market, with offices in F…
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Service Management
Success Story: Transforming IT Efficiency at Avarn Security Finland with AI-powered Matrix42 Professional
Avarn Security Finland embarked on a mission to optimize its IT operations, serving an employee base of roughly 3,000 individuals. The company turned to Matrix4…
Service Management
20 Years of Success: How SIEGENIA transformed Their Service Management
SIEGENIA, a family-owned manufacturer with 2,800 employees across six international production sites, has built a remarkable 20-year partnership with Matrix42.…
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Service Management
Success Story: Streamlining Finnish National Language Certificate Administration with Conversational AI
Success story with Matrix42 Intelligence Initial challenge The Finnish National Agency for Education, a national development agency under the Ministry of Educat…
IGA
Metsähallitus made demanding identity management easy with Matrix42
Metsähallitus is a state-owned company that provides natural resource services to a wide range of customers, from citizens to large companies. If everyday life…
Service Management
Success Story: The City of Tampere's Journey with Matrix42, the European Choice in service management
Overcoming strict data security & control requirements The City of Tampere, the largest inland city in the Nordic region and a key center for culture and ec…
Contract Management
Finavia - Efficient management of many types and large numbers of contracts and agreements
The Company: Finavia ensures high-quality services at Finnish airports Finavia is an airport company that owns and develops 20 airports in Finland. As an airpor…
Service Management
Matrix42 platform in extensive use at the University of Eastern Finland
“It’s super great to work with these guys,” says Petra Hiisiö, the UEF (University of Eastern Finland) account manager at Matrix42.
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Service Management
Laurea wanted to improve support service processes – the answer was Matrix42 ITSM
Laurea University of Applied Sciences is known not only as an attractive place to study but also for its pedagogical solutions and innovations. Now, they wanted…
Service Management
WinNova's support requests are resolved with Service Management
Tiera Service Management is implemented on the Matrix42 platform.
ITSM
Online orders were overloading Vepsäläinen’s customer service: Discover their innovative solution
In the COVID-19 time of 2020, e-commerce exploded in Finland. The surge in online sales at Vepsäläinen also multiplied customer service contacts. When the custo…
IGA
A-Insinöörit and IGA - Increasing Efficiency with a Single Platform Approach
A-Insinöörit's values promise: together and better. This is now also reflected in their IT processes, with the introduction of Matrix42 IGA, a cloud-based SaaS…
ITSM
Towards the Service Management of the future - Payex
About PayEx