Azienda sanitaria universitaria Giuliano Isontina de Trieste (ASUGI)

One of the key challenges was limited visibility into IT assets and software contracts. Without a centralized and structured approach, tracking asset lifecycles, software usage, and contractual obligations was time-consuming and increased operational risk.

At the same time, the organization required a stronger foundation for cybersecurity and regulatory compliance. Ensuring accurate documentation, controlled software usage, and reliable asset data was essential to meet strict healthcare regulations and security standards.

To address these challenges, Azienda Sanitaria Universitaria Giuliano Isontina di Trieste implemented Matrix42 ITSM, Asset Management, and Software Asset Management (SAM) modules. The solution combined a high level of configurability with ready-to-use deployment, allowing the organization to modernize processes quickly without excessive customization effort.

Matrix42 enabled the integration of asset, contract, and documentation management into a single platform, creating a unified source of truth. IT teams can now manage service workflows, track assets and software licenses, and maintain contract data in a structured and compliant way—all while supporting future cybersecurity requirements.

With Matrix42 in place, the organization significantly improved service workflows and operational efficiency. IT teams benefit from streamlined processes, clearer responsibilities, and faster resolution times, resulting in better service delivery across the organization.

The introduction of Asset Management and SAM provided deeper visibility into hardware and software assets, helping reduce risks, optimize costs, and support compliance and security initiatives.

Thanks to the solution’s quick time-to-value and excellent cost-performance ratio, Azienda Sanitaria Universitaria Giuliano Isontina di Trieste was able to achieve measurable benefits in a short timeframe—laying a solid, scalable foundation for future IT and cybersecurity initiatives.