Success Stories | Service Management

Service Management

Success Story: GLB Group

How the GLB Group Is Digitalizing Its Service Processes With Matrix42, the Swiss construction and building services provider creates a central platform for IT a…

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A modern three‑story building with rectangular windows stands beside a red running track with marked lanes. A pedestrian bridge and additional buildings are visible in the background under clear daylight.

Service Management

Success Story: ALHO

We’re all in on Digital Experience! How ALHO dramatically increases efficiency by supporting cross-functional business processes with Matrix42 Enterprise Servic…

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A person stands in an industrial setting operating machinery. A control panel with screen and keyboard is mounted on the left, while metal components, pipes, and robotic elements are visible around the workstation.

Service Management

Success Story: Endress+Hauser

From IT tool to business „Swiss army knife“ How Endress+Hauser Flow ensures seamless user experiences with Enterprise Service Management from Matrix42.

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Exterior view of a large industrial building with green façades and yellow‑and‑black vertical window panels. The building stands in an industrial area with a paved road, fencing, and a partly cloudy sky.

Service Management

Success Story: Wittmann Group

Organizational (I)Transformation powered by Matrix42 How the WITTMANN Group created a single point of contact between IT and users with ITSM from Matrix42.

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Entrance sign of CIRAD’s Lavalette campus in front of a stone wall, with trees and a building in the background, under a clear blue sky

Service Management

Success Story: CIRAD

Central platform for global service management The agricultural research center CIRAD integrates services from different departments with Matrix42 and ensures g…

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Farmers harvest sugar beet in a country field. Sugar beet harvest with a Sugarbeet harvester an agricultural machine.

Service Management

Success Story: Cristal Union

New service portal improves user experience and support quality The Cristal Union cooperative has modernized its IT service processes with Matrix42 and IT-tude…

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A sanitation worker in high‑visibility clothing operates the rear loading mechanism of a garbage truck. The vehicle shows control panels, warning lights, and safety labels, with another vehicle nearby in low light.

Service Management

Success Story: ALBA

IT Service Management Automation Deluxe – integrating service providers at ALBA Group.

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A man is working on a vehicle in a workshop.

Service Management

Success Story: FAYAT

The Challenge FAYAT are a leading independent construction and industrial group based in France. With over 160 companies in 170 countries they employ over 19,00…

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Interior view of an automated manufacturing facility with machines and robotic units aligned along a central corridor. Control panels, signal lights, and cabling are visible throughout the clean, well‑lit production area.

Service Management

Success Story: Infineon Technologies

Overview Infineon Technologies AG Infineon Technologies AG offers semiconductor and system solutions addressing three central challenges: energy efficiency, com…

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Vattennära vy i Södertälje med flerbostadshus som speglas i stilla vatten. Ljus längs kajen syns till höger, och bildens vänstra sida tonas ut i en ljus yta.

Service Management

How a Swedish City Digitized Workflows Across Departments

To understand how one of Sweden’s most serviceintensive municipal ecosystems transformed its workflows, we spoke with Anna Westerståhl, IT Controller, and Andre…

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Service Management

Success Story: GLB Group

Success Story: ALHO

Success Story: Endress+Hauser

Success Story: Wittmann Group

Success Story: CIRAD

Success Story: Cristal Union

Success Story: ALBA

Success Story: FAYAT

Success Story: Infineon Technologies

How a Swedish City Digitized Workflows Across Departments

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