Switch to Matrix42: Your cost-effective ITSM alternative

Regain control with a secure, compliant European ITSM alternative to US-based platforms, ensuring data sovereignty and operational independence.
See how companies like yours have reduced their Service Management costs with a more approachable platform that fits your budget.

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Trusted by leading European organizations

60%

reduced implementation time

92%

Willingness to Recommend

4.8/5

Gartner Peer Insights

Comprehensive Service Management that fits your budget

Built, hosted, and supported in Europe with uncompromising focus on data privacy, compliance, and local expertise.

Cut costs by 20%-50% with functionality you need

Deploy in weeks, not months

The European solution for businesses of your size

Curb the costs

Reduce your total cost of ownership, plus avoid all the runaway costs in the future. Customers choose Matrix42, because they get the results minus the surprising invoice. In addition to annual licensing costs, additional savings are also reported across consulting, training, and integration.

Plus, with Matrix42, you connect your services across the organization to the underlying assets, identities, and endpoints,

Matrix42_2_Optimise Costs

Stay sovereign

Imagine a solution designed and operated entirely within Europe. Matrix42 solutions are built on the principles of European digital sovereignty — ensuring full compliance with all EU data protection, cybersecurity, and AI regulations. Your IT operations remain secure, transparent, fully aligned with EU standards, and 100% adapted to local business and language requirements.

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Case: European Financial Services Provider

Challenge: Data sovereignty requirements and the level of Total Cost of Ownership

Solution: Migrated from ServiceNow to Matrix42. The implementation time was reduced by 60% compared to their original ServiceNow deployment, enabling faster realization of business benefits.

Results:

40% reduction in annual licensing costs
Improved service delivery performance metrics
Eliminated concerns about data transfers outside EU
Full compliance with GDPR and DORA requirements

What customers love about Matrix42

Capability	Why customers love the capability
European data sovereignty	Matrix42 keeps data in Europe to meet sovereignty and compliance requirements. This gives full control and audit trails for compliance reporting.
Deployment flexibility and compliance	Matrix42 solutions are available on public cloud, private cloud, or on-premise – it’s customer’s choice. Switching between deployment models as security requirements, compliance needs, and operational preferences evolve is straightforward while maintaining compliance with GDPR, NIS2/DORA, and EU AI Act requirements.
AI flexibility	Matrix42 customers can choose the AI model per use case, control where the data lives, and keep full visibility into every AI decision. Unlike many competing solutions, Matrix42 offers a comprehensive set of AI capabilities for end-users and support teams whether the customer chooses to deploy on-premise option, or go to cloud.
AI for every role	Employees get faster self-service through conversational AI, agents resolve issues faster, admins build custom AI use cases, and AI leaders manage compliance and prove value.
Value for money	Matrix42 customers achieve significant reductions in annual licensing costs. Smooth configuration and integration keep consulting fees under control. Pre-built connectors and standard APIs curb custom integration costs.
Pricing flexibility and transparency	Matrix42 offers clear, predictable pricing with no hidden fees or surprise charges for common use cases. Customers choose consumption-based or fixed licensing models that align with their budget cycles.
Remote endpoint management	Matrix42 provides unified visibility and control across PCs, servers, OS deployments, software distribution packages, patching and inventory from a single platform. Organizations reduce security risks while maintaining consistent policy enforcement in office, remote, or hybrid across the company.
Analytics and dashboards	Pre-built dashboards from Matrix42 deliver visibility into service performance, costs, and compliance metrics with barely any development. Business and technical users access role-specific insights that drive decisions, with the flexibility to create custom reports when needed.
Implementation speed	Matrix42 gets customers up and running in weeks, not months. Because the single platform brings all the solutions together, it’s both easy to use and makes IT management more manageable.
Speed of end-user adoption	We often hear how easy it is for end users to pick up Matrix42 solution, when the end users of have had to previously endure through the steep learning curve and long time to learn the ITSM solution.

Bring AI to every role in your organization - on your terms

See how European AI empowers teams, cuts costs, and ensures compliance with GDPR and DORA.

What our customers say

"Matrix42 was able to comprehensively cover all of our requirements within our budget."

Eva Schadinger Central IT Service, University of Vienna

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"The great strength of the Matrix42 solution lies in the fact that it does everything so well."

Thierry Tellier Deputy Head of IT Operations, FAYAT

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"Matrix42 has made the transformation process much easier than it would otherwise have been. We are delighted with the results."

Matthias Doll Head of IT, Sprinkenhof

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