MATRIX42
  • Products

    Products

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    Service Management

    Streamline IT and Enterprise Services with AI-powered Service Management.

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    Intelligence

    Secure, intuitive, and helpful AI for a happier, more productive and strategic Service Desk.

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    Software Asset Management

    Gather full visibility of all your software and licenses – maximizing value and reducing unnecessary costs.

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    IT Asset Management

    Track and manage all your IT assets in one place – saving you time and money.

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    Unified Endpoint Management

    Manage all your PCs, servers, OS deployments, distribution, patching and inventory.

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    Identity Governance and Administration

    Govern, automate, and protect identities and access rights with an intuitive European IAM solution.

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    Remote Assistance

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer.

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    Endpoint Data Protection

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    Why Matrix42?

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    AI Your Way

    Bring AI to every role in your organization - on your terms.

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    Cloud Your Way

    All the benefits of cloud, with the flexibility, control and data sovereignty you need.

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    The European Choice

    Software that is built, hosted and supported in Europe.

    Marketing

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    With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

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  • Solutions

    Solutions

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    Cost and Compliance

    Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

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    Process efficiency

    Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory.

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    Operational agility

    Track and manage all your IT assets in one place – saving you time and money.

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    End User experience

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

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    Intelligent automation

    Gain control of complex manual processes through autonomous execution.

    Industries

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    Industries

    From the public sector to construction, see how our solutions have helped companies in your industry.

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    Healthcare

    Transform healthcare with secure, efficient, and compliant service management that enhances care and protects patient data.

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    Public Sector

    Modernize public services with secure, efficient, and compliant service management that automates work and ensures data sovereignty.

    Services

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    Matrix42 Academy

    Enablement and training to maximize the use, configuration and customization of our products.

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    Professional services organization

    Consulting and Delivery Services to support you from initial implementation to ongoing development.

    Get a Free Consultation

    Take the first step toward smarter decisions with our free consultation service.

  • Partners

    Partners program

    Find a partner

    Our partners are industry experts. They have successfully completed the Matrix42 certification program and are dedicated to ensuring the success of your project.

    Become a partner

    Learn more about the benefits of becoming a Matrix42 partner.

  • Resources

    User resources

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    Webinars & events

    Find upcoming events and webinars here and visit us in person or online.

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    Video

    Explore our library of Matrix42 product videos & best practices.

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    Webinar recordings

    Watch our past webinars and gain valuable insights from our experts.

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    Downloads

    White papers, e-books, guides and market studies to download.

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    Success stories

    How we’ve helped transform businesses around the world.

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    Blog

    Stay up to date with the Matrix42 blog and articles.

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    Press room

    Press releases, news and media information.

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    Product news

    Latest releases and product-related news.

  • Company

    M42 careers

    Open positions

    Become one of our talents and share our vision. Join the digital transformation.

    Working at Matrix42

    Our DNA consists of technology, global teams and digitalization.

    About Matrix42

    The European Choice

    Learn what makes Matrix42 the European Choice in service management and why software made in Europe matters.

    Management team

    Get to know the Matrix42 Executive Committee & Advisory Board.

    About us

    Find out more about Matrix42 and our story.

    Contact

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    We are happy to answer your questions.

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Get Started

Products

  • Service Management
  • Intelligence
  • Software Asset Management
  • IT Asset Management
  • Unified Endpoint Management
  • Identity Governance and Administration
  • Remote Assistance
  • Endpoint Data Protection

Why Matrix42?

  • AI Your Way
  • Cloud Your Way
  • The European Choice

Marketing

Marketplace-section-image

With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

Buy Now

Solutions

  • Cost and Compliance
  • Process efficiency
  • Operational agility
  • End User experience
  • Intelligent automation

Industries

  • Industries
  • Healthcare
  • Public Sector

Services

  • Matrix42 Academy
  • Professional services organization
Get a Free Consultation Take the first step toward smarter decisions with our free consultation service.

Partners program

  • Find a partner
  • Become a partner

User resources

  • Webinars & events
  • Video
  • Webinar recordings
  • Downloads

Learn more

  • Success stories
  • Blog
  • Press room
  • Product news

M42 careers

  • Open positions
  • Working at Matrix42

About Matrix42

  • The European Choice
  • Management team
  • About us

Contact

Contact-Megamenu-Image

We are happy to answer your questions.

Get in Touch
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Switch to Matrix42: Your cost-effective ITSM alternative

  • Regain control with a secure, compliant European ITSM alternative to US-based platforms, ensuring data sovereignty and operational independence.

  • See how companies like yours have reduced their Service Management costs with a more approachable platform that fits your budget.

Evaluate Matrix42 now

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60%

reduced implementation time

92%

Willingness to Recommend

4.8/5

Gartner Peer Insights

Comprehensive Service Management that fits your budget

Built, hosted, and supported in Europe with uncompromising focus on data privacy, compliance, and local expertise.

Cut costs by 20%-50% with functionality you need

Deploy in weeks, not months

The European solution for businesses of your size

Curb the costs

Reduce your total cost of ownership, plus avoid all the runaway costs in the future. Customers choose Matrix42, because they get the results minus the surprising invoice. In addition to annual licensing costs, additional savings are also reported across consulting, training, and integration.

Matrix42_2_Optimise Costs

Have users up and running in no time

Get your teams productive faster with 60%  reduced deployment time. Simple configuration also means less training time. Plus, because Matrix42 reduces regulatory risk and simplifies audit preparation, you avoid surprises during the project.

increase-productivity

Stay sovereign

Imagine a solution designed and operated entirely within Europe. Matrix42 solutions are built on the principles of European digital sovereignty — ensuring full compliance with all EU data protection, cybersecurity, and AI regulations. Your IT operations remain secure, transparent, fully aligned with EU standards, and 100% adapted to local business and language requirements.

Matrix42_Website Content_Black Icons_Final_24_Checklist

 

Case: European Financial Services Provider

Challenge: Data sovereignty requirements and the level of Total Cost of Ownership

Solution: Migrated from ServiceNow to Matrix42. The implementation time was reduced by 60% compared to their original ServiceNow deployment, enabling faster realization of business benefits.

Results:
  • 40% reduction in annual licensing costs
  • Improved service delivery performance metrics
  • Eliminated concerns about data transfers outside EU
  • Full compliance with GDPR and DORA requirements

What customers love about Matrix42

Capability Why customers love the capability
European data sovereignty
Matrix42 keeps data in Europe to meet sovereignty and compliance requirements. This gives full control and audit trails for compliance reporting.
Flexibility and compliance
Matrix42 solutions are available on public cloud, private cloud, or on-premise – it’s customer’s choice. Switching between deployment models as security requirements, compliance needs, and operational preferences evolve is straightforward while maintaining compliance with GDPR, NIS2/DORA, and EU AI Act requirements.
Implementation speed
Matrix42 gets customers up and running in weeks, not months. Because the single platform brings all the solutions together, it’s both easy to use and makes IT management more manageable.
Speed of end-user adoption
We often hear how easy it is for end users to pick up Matrix42 solution, when the end users of have had to previously endure through the steep learning curve and long time to learn the ITSM solution.
AI flexibility
Matrix42 customers can choose the AI model per use case, control where the data lives, and keep full visibility into every AI decision. Unlike many competing solutions, Matrix42 offers a comprehensive set of AI capabilities for end-users and support teams whether the customer chooses to deploy on-premise option, or go to cloud. Employees get faster self-service through conversational AI, agents resolve issues faster, admins build custom AI use cases, and AI leaders manage compliance and prove value.
Value for money
Matrix42 customers achieve significant reductions in annual licensing costs. Smooth configuration and integration keep consulting fees under control. Pre-built connectors and standard APIs curb custom integration costs.

 

 

Bring AI to every role in your organization - on your terms

See how European AI empowers teams, cuts costs, and ensures compliance with GDPR and DORA.

Adopt the European ITSM solution that makes financial sense.

Discover how Matrix42 solutions deliver the capabilities you need.

We map your migration path, and calculate your potential savings.

What our customers say

"Matrix42 was able to comprehensively cover all of our requirements within our budget."

Eva Schadinger Central IT Service, University of Vienna
Read the case study

"The great strength of the Matrix42 solution lies in the fact that it does everything so well."

Thierry Tellier Deputy Head of IT Operations, FAYAT
Read the case study

"Matrix42 has made the transformation process much easier than it would otherwise have been. We are delighted with the results."

Matthias Doll Head of IT, Sprinkenhof
Read the case study
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Our Products

  • Service Management Overview
  • Enterprise Service Management
  • IT Service Management
  • IT Asset Management (CMDB)
  • Software Asset Management
  • Unified Endpoint Management
  • Endpoint Data Protection
  • Identity Governance and Administration
  • FastViewer
  • Intelligence

Our Solutions

  • End User Experience
  • Process Efficiency
  • Cost and Compliance
  • Operational Agility
  • Intelligent Automation

Company

  • Why Matrix42
  • Management Team
  • Success Stories
  • How to buy
  • Industries
  • Events and Webinars
  • Marketplace
  • Support
  • Careers
  • Supplier Code of Conduct
  • Matrix42 Academy
  • Contact

Partner

  • Find a Partner
  • Become a Partner
  • Partner Portal
  • Terms and Conditions
  • Imprint
  • Data Privacy Policy
  • Accessibility
  • Cookies