Switch to Matrix42: Your cost-effective ITSM alternative
- Regain control with a secure, compliant European ITSM alternative to US-based platforms, ensuring data sovereignty and operational independence.
- See how companies like yours have reduced their Service Management costs with a more approachable platform that fits your budget.
Comprehensive Service Management that fits your budget
Cut costs by 20%-50% with functionality you need
Deploy in weeks, not months
The European solution for businesses of your size
Curb the costs
Reduce your total cost of ownership, plus avoid all the runaway costs in the future. Customers choose Matrix42, because they get the results minus the surprising invoice. In addition to annual licensing costs, additional savings are also reported across consulting, training, and integration.
Have users up and running in no time
Get your teams productive faster with 60% reduced deployment time. Simple configuration also means less training time. Plus, because Matrix42 reduces regulatory risk and simplifies audit preparation, you avoid surprises during the project.
Stay sovereign
Imagine a solution designed and operated entirely within Europe. Matrix42 solutions are built on the principles of European digital sovereignty — ensuring full compliance with all EU data protection, cybersecurity, and AI regulations. Your IT operations remain secure, transparent, fully aligned with EU standards, and 100% adapted to local business and language requirements.
Case: European Financial Services Provider
Solution: Migrated from ServiceNow to Matrix42. The implementation time was reduced by 60% compared to their original ServiceNow deployment, enabling faster realization of business benefits.
Results:
- 40% reduction in annual licensing costs
- Improved service delivery performance metrics
- Eliminated concerns about data transfers outside EU
- Full compliance with GDPR and DORA requirements
What customers love about Matrix42
| Capability | Why customers love the capability |
|---|---|
| European data sovereignty |
Matrix42 keeps data in Europe to meet sovereignty and compliance requirements. This gives full control and audit trails for compliance reporting.
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| Flexibility and compliance |
Matrix42 solutions are available on public cloud, private cloud, or on-premise – it’s customer’s choice. Switching between deployment models as security requirements, compliance needs, and operational preferences evolve is straightforward while maintaining compliance with GDPR, NIS2/DORA, and EU AI Act requirements.
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| Implementation speed |
Matrix42 gets customers up and running in weeks, not months. Because the single platform brings all the solutions together, it’s both easy to use and makes IT management more manageable.
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| Speed of end-user adoption |
We often hear how easy it is for end users to pick up Matrix42 solution, when the end users of have had to previously endure through the steep learning curve and long time to learn the ITSM solution.
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| AI flexibility |
Matrix42 customers can choose the AI model per use case, control where the data lives, and keep full visibility into every AI decision. Unlike many competing solutions, Matrix42 offers a comprehensive set of AI capabilities for end-users and support teams whether the customer chooses to deploy on-premise option, or go to cloud. Employees get faster self-service through conversational AI, agents resolve issues faster, admins build custom AI use cases, and AI leaders manage compliance and prove value.
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| Value for money |
Matrix42 customers achieve significant reductions in annual licensing costs. Smooth configuration and integration keep consulting fees under control. Pre-built connectors and standard APIs curb custom integration costs.
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What our customers say
"Matrix42 was able to comprehensively cover all of our requirements within our budget."
"The great strength of the Matrix42 solution lies in the fact that it does everything so well."
"Matrix42 has made the transformation process much easier than it would otherwise have been. We are delighted with the results."