Healthcare Service Management that cares for your data sovereignty
Healthcare IT teams face mounting pressure: staff shortages, 24/7 uptime requirements, and increasingly complex digital infrastructure.
Matrix42 serves healthcare organizations managing thousands of endpoints, medical devices, and service requests daily. The ESM platform scales from regional clinics to multi-site hospital networks, and reduces IT workloads across Europe. Matrix42 also keeps patient data compliant with European data protection standards.
Easy to understand Management reporting
People needs to understand the current situation and the bottlenecks in order to improve services, workflows, user experience, and overall efficiency. Intuitive reporting and analytics makes decision-making fast and data-driven, creating agility in the entire organization.
Automation that adapts with the changes
Carefully designed processes and workflows are the core of efficiency. But without agile and easy to use tools, it can get really complex designing and implementing the processes, not to mention continuously improving.
With Matrix42 solutions, you design and modify workflows without coding. When your hospital launches a new digital health initiative or adjusts procedures, IT keeps pace in days, not months. Visual workflow designer lets your team implement changes as fast as clinical requirements evolve.
One platform for IT, facilities, biomedical equipment, and clinical engineering
Healthcare organizations can run many different systems for IT Service Management: one for IT tickets, another for equipment maintenance, another for facilities requests.
The Core of efficient healthcare IT Management should be in concentrating on what really is important: designing and improving the services, and automating the workflows. Running many different IT systems consumes capacity keeping them running.
One solution is a comfortable choice against running ten platforms. Matrix42 consolidates these into a single solution and workflow engine. Manage medical devices, IT assets, building systems, and service requests from one interface.
Success Story: City of Tampere
City of Tampere needed an agile and flexible Service Management solution that would help the city government to improve efficiency in the management of resources and infrastructure, including healthcare.
By combining private cloud infrastructure with cutting-edge innovations, the city ensures that its IT landscape is future-proof, secure, and capable of supporting long-term growth.
