AI-powered Healthcare Service Management that enhances patient-care: Compliant. Secure. Reliable.
Healthcare IT teams face mounting pressure: staff shortages, 24/7 uptime requirements, and increasingly complex digital infrastructure.
Matrix42 serves healthcare organizations managing thousands of endpoints, medical devices, and service requests daily. The ESM platform scales from regional clinics to multi-site hospital networks, and reduces IT workloads across Europe. Matrix42 also keeps patient data compliant with European data protection standards.
Matrix42 addresses service management challenges in healthcare
Increasingly complex requirements are creating an urgent need for action. Innovative, proven methods and technologies from Matrix42 noticeably reduce the workload and free up valuable resources in healthcare, where they are most needed.
Compliance complexity
EU AI Act, GDPR, NIS2 & DORA, and sector-specific regulations require immediate action.
Staff shortages
Retirement wave and skills shortage create enormous capacity gaps across European healthcare institutions.
Outdated IT infrastructure
Legacy systems hinder digitalisation and drain IT budgets through maintenance.
AI-powered service management - delivered your way
Take advantage of modern service management while keeping control of your data? Matrix42 offers a comprehensive, AI-powered platform that delivers cloud and AI on your terms - driving efficiency, control, and a superior service experience.
Complete service platform
Automate incident management, IT and software asset transparency, and service delivery across IT, HR, facilities, and more.
Optimize the end-user experience and ensure the security of your services, identities and endpoints.
Value in weeks, not months
Get started quickly and easily - with ready-to-use processes and functions. Professional onboarding teams guide implementation with proven healthcare sector methodologies. Scale, adapt and reconfigure as your business needs evolve.
Data sovereignty your way
Choose EU-hosted cloud, private cloud or on-premises deployment. All options maintain GDPR and EU AI Act compliance and meet critical infrastructure requirements in healthcare.
European development and support
Minimize risks with software developed, hosted and supported in Europe. Benefit from support teams in your local language and a network of local partners who are with you every step of the way.
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Bring AI to every role in your organization - on your terms
Take charge of your cloud solutions with Cloud Your Way, a flexible approach that lets you choose public, private, or on-premises deployment models to suit your business needs.
Transforming service management across the healthcare industry
Success Stories
Azienda Sanitaria Universitaria Giuliano Isontina
City of Tampere
By combining private cloud infrastructure with cutting-edge innovations, the city ensures that its IT landscape is future-proof, secure, and capable of supporting long-term growth.
60%
reduced implementation time
92%
Willingness to Recommend
4.8/5
Gartner Peer Insights