Success Stories | Intelligent Service Management (2)

Interior view of an automated manufacturing facility with machines and robotic units aligned along a central corridor. Control panels, signal lights, and cabling are visible throughout the clean, well‑lit production area.

Intelligent Service Management

Success Story: Infineon Technologies

Overview Infineon Technologies AG Infineon Technologies AG offers semiconductor and system solutions addressing three central challenges: energy efficiency, com…

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Waterfront view with multi‑story buildings reflected in calm water. Residential and commercial buildings line the quay, with illuminated streetlights and storefronts visible along the shoreline.

Intelligent Service Management

How a Swedish City Digitized Workflows Across Departments

To understand how one of Sweden’s most serviceintensive municipal ecosystems transformed its workflows, we spoke with Anna Westerståhl, IT Controller, and Andre…

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A hand holding a branded Stiegl beer glass filled with golden beer and a frothy white head, with a warm, blurred background suggesting a bar or brewery setting.

Intelligent Service Management

Professional IT Service Management for Austria's Leading Private Brewery - Stiegl

About Stiegl Stiegl Brewery in Salzburg has an impressive history. Since its first documented mention in 1492, it has stood for traditional brewing craftsmanshi…

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Exterior view of a multi‑story office building with a symmetrical layout and a blue central section. The facade combines light panels and rows of windows. A staircase leads to the entrance, with a sign near the door, and trees and grass are visible around the building under clear daylight.

Intelligent Service Management

Success Story: SPIRIT/21 AG

Challenge As a leading IT service provider operating across Germany, Austria, and Switzerland, SPIRIT/21 AG faced growing challenges with an outdated service ma…

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Top‑down view of an industrial automation cell with a robotic arm at the center. The robot is surrounded by multiple workstations arranged symmetrically, with metal frames, trays, and components organized around the handling area. Yellow safety markings are visible along the edges.

Intelligent Service Management

Success Story: SEG Automotive

The Challenge As a globally operating organization, SEG Automotive needed to manage IT service processes consistently across multiple international sites. Diffe…

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IGA

Success Story: Donner & Reuschel AG

Challenge Operating in a highly regulated banking environment, Donner & Reuschel AG needed to manage complex IT service processes while ensuring efficiency,…

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Exterior view of a modern brick and glass office building with vertical red accents and a triangular roof element. Flags are displayed in front, and the facade includes signage reading “VAIS.” The sky is partly cloudy above the surrounding structures.

Intelligent Service Management

Success Story: Vaisala

The Challenge At Vaisala, IT support services were distributed across multiple platforms, resulting in fragmented processes, delays, and operational inefficienc…

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Two people stand outdoors near a vehicle, wearing formal clothing and earpieces. One person adjusts clothing at the neckline while the other speaks into a handheld device. The background shows an urban setting with glass structures.

Intelligent Service Management

Transforming IT Efficiency at Avarn Security Finland with AI-powered Matrix42 Professional

Avarn Security Finland embarked on a mission to optimize its IT operations, serving an employee base of roughly 3,000 individuals. The company turned to Matrix4…

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Exterior view of a modern industrial building with blue and white façades, large glass windows, and clean geometric lines. The building stands on a paved area with grass and concrete elements.

Intelligent Service Management

20 Years of Success: How SIEGENIA transformed Their Service Management

SIEGENIA, a family-owned manufacturer with 2,800 employees across six international production sites, has built a remarkable 20-year partnership with Matrix42.…

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Intelligent Service Management

Success Story: ASUGI

The Challenge As a large public healthcare organization, Azienda Sanitaria Universitaria Giuliano Isontina di Trieste needed to modernize its IT Service Managem…

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Intelligent Service Management

Success Story: Infineon Technologies

How a Swedish City Digitized Workflows Across Departments

Professional IT Service Management for Austria's Leading Private Brewery - Stiegl

Success Story: SPIRIT/21 AG

Success Story: SEG Automotive

Success Story: Donner & Reuschel AG

Success Story: Vaisala

Transforming IT Efficiency at Avarn Security Finland with AI-powered Matrix42 Professional

20 Years of Success: How SIEGENIA transformed Their Service Management

Success Story: ASUGI

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