Success Stories | Intelligent Service Management

Two people are walking together up an indoor staircase next to large glass windows. Both are dressed in business attire and are talking as they move between floors in an office building. Buildings are visible through the windows in the background.

Intelligent Service Management

Success Story: Payex

Toward the Future of Service Management with PayEx PayEx is a Nordic group and a wholly owned subsidiary of Swedbank, with operations in four countries. The gro…

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A cobblestone street lined with colorful wooden buildings. Traditional houses with painted facades and windows, along with small trees, line the narrow street beneath a clear blue sky.

Intelligent Service Management

Success Story: Gävleborg Region

Gävleborg Region Reduces Lead Times Through System Consolidation in Matrix42 The Gävleborg Region has carried out a strategic consolidation of its ITSM processe…

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Two workers stand on a construction site platform surrounded by scaffolding, machinery, and building materials. Both wear safety helmets, gloves, and protective clothing. Metal structures, cables, and stacked bricks are visible, with partially built structures in the background.

Intelligent Service Management

Success Story: GLB Group

How the GLB Group Is Digitalizing Its Service Processes With Matrix42, the Swiss construction and building services provider creates a central platform for IT a…

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A modern three‑story building with rectangular windows stands beside a red running track with marked lanes. A pedestrian bridge and additional buildings are visible in the background under clear daylight.

Intelligent Service Management

Success Story: ALHO

We’re all in on Digital Experience! How ALHO dramatically increases efficiency by supporting cross-functional business processes with Matrix42 Enterprise Servic…

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A person stands in an industrial setting operating machinery. A control panel with screen and keyboard is mounted on the left, while metal components, pipes, and robotic elements are visible around the workstation.

Intelligent Service Management

Success Story: Endress+Hauser

From IT tool to business „Swiss army knife“ How Endress+Hauser Flow ensures seamless user experiences with Enterprise Service Management from Matrix42.

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Exterior view of a large industrial building with green façades and yellow‑and‑black vertical window panels. The building stands in an industrial area with a paved road, fencing, and a partly cloudy sky.

Intelligent Service Management

Success Story: Wittmann Group

Organizational (I)Transformation powered by Matrix42 How the WITTMANN Group created a single point of contact between IT and users with ITSM from Matrix42.

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Entrance sign of CIRAD’s Lavalette campus in front of a stone wall, with trees and a building in the background, under a clear blue sky

Intelligent Service Management

Success Story: CIRAD

Central platform for global service management The agricultural research center CIRAD integrates services from different departments with Matrix42 and ensures g…

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Farmers harvest sugar beet in a country field. Sugar beet harvest with a Sugarbeet harvester an agricultural machine.

Intelligent Service Management

Success Story: Cristal Union

New service portal improves user experience and support quality The Cristal Union cooperative has modernized its IT service processes with Matrix42 and IT-tude…

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A sanitation worker in high‑visibility clothing operates the rear loading mechanism of a garbage truck. The vehicle shows control panels, warning lights, and safety labels, with another vehicle nearby in low light.

Intelligent Service Management

Success Story: ALBA

IT Service Management Automation Deluxe – integrating service providers at ALBA Group.

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A man is working on a vehicle in a workshop.

Intelligent Service Management

Success Story: FAYAT

The Challenge FAYAT are a leading independent construction and industrial group based in France. With over 160 companies in 170 countries they employ over 19,00…

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Intelligent Service Management

Success Story: Payex

Success Story: Gävleborg Region

Success Story: GLB Group

Success Story: ALHO

Success Story: Endress+Hauser

Success Story: Wittmann Group

Success Story: CIRAD

Success Story: Cristal Union

Success Story: ALBA

Success Story: FAYAT

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