Service management is changing
Traditional, ticket-centric ITSM has reached its limits.
Manual processes, overloaded support teams, and reactive services slow organizations down.
AI and cloud technologies are raising expectations - from handling tickets to anticipating needs, automating actions, and preventing issues.
This is the shift toward Intelligent Service Management.
Join our webinar, "Intelligent Service Management - Beyond IT", on February 11th at 13:00 CET, where we will explore:
- How organizations move from ticket-based ITSM to user-first service experiences
- Why flexible, connected workflows matter more than rigid platforms
- How AI creates value when it acts on behalf of users, not just as an assistant
- How proactive automation reduces manual work and operational pressure
- How to scale service management from IT to the entire enterprise
For IT and service leaders looking to reduce manual work and build proactive, intelligent services - beyond IT.
