Release Highlights May 2026 - Matrix42 Enterprise

Matrix42 Enterprise 26.1 is here, bringing a strong set of innovations across Service Management, Software Asset Management, Unified Endpoint Management, Integrations, and remote support. This release focuses on practical intelligence, better visibility, and faster execution. The goal is simple: help organizations reduce manual work, improve decision-making, and deliver better service across the enterprise.

With 26.1, we continue to turn AI and automation into real operational value. The new capabilities in this release are designed to support everyday work, not add complexity. From AI-assisted ticket resolution to SaaS discovery and vulnerability insights, Matrix42 Enterprise helps teams act faster with more confidence.

Enterprise ITSM: Intelligent Service Management in Action

AI Agent for Ticket Auto-Resolution

One of the central highlights in Matrix42 Enterprise 26.1 is the AI Agent for Ticket Auto-Resolution. Built around the principle of Resolve – document – communicate, this capability automatically resolves tickets by matching them with known solutions and executing resolution workflows. With ticket confidence scoring and a fully transparent – including an option for Advisory Mode, organizations can introduce AI-driven automations while keeping human oversight where needed.

This helps service teams reduce backlog, lower resolution times, and handle repetitive incidents more efficiently. It also creates a controlled path to broader AI adoption in enterprise environments.

Ticket-journal shows actions taken by the AI Agent for Ticket Auto-Resolution

Proactive Knowledge Proposals

The Proactive Knowledge Proposals feature continuously analyzes resolved tickets and compares them with existing knowledge base content to identify gaps and recurring issues. Based on these insights, AI automatically proposes new Knowledge Base Articles for agent review - helping organizations keep knowledge relevant, current, and aligned with real support cases. By proactively expanding and improving the knowledge base, organizations can increase self-service adoption, improve first-level resolution rates, and reduce overall ticket volume through better knowledge reuse.

Native AI Functions (Technical Preview)

With the new Native AI Functions, AI becomes a core capability of the platform - fully integrated into both the user interface and the AI-Native Workflow Designer. Organizations can leverage AI directly within business processes and automation scenarios, while maintaining flexibility in provider choice through a standardized, provider-agnostic integration model supporting OpenAI-compatible services, Matrix42 Intelligence, and future AI providers.

A growing set of out-of-the-box AI Functions is included, such as ticket categorization, impact and urgency detection, service identification, resolution suggestions, text enhancement, and automatic translation. These functions can be used consistently across UI actions, workflows, and automation scenarios to enable scalable and flexible AI adoption across the enterprise.

Native AI Functions - Model and Provider Setup

ESM Workspaces

The new ESM Workspaces provide role-based, context-aware work environments that combine tickets, insights, actions, and integrated AI assistance in a single experience. Delivered with out-of-the-box app templates such as HR Service Desk, Facilities & Operations, and Customer Support, each workspace comes with its own preconfigured roles, SLAs, service catalog, and knowledge base structure.

This enables organizations to rapidly deploy fully functional departmental service desks with best-practice processes and governance already in place - significantly reducing implementation effort and accelerating time-to-value. By combining standardized templates with integrated automation and AI capabilities, ESM Workspaces help organizations scale Enterprise Service Management consistently and efficiently across the business.

Manage Your ESM Workspaces

ITAM / SAM: SaaS Discovery

With SaaS Discovery, Matrix42 Enterprise 26.1 takes the next step in software intelligence. Organizations can now discover SaaS apps directly in M42 SAM, view and manage all software in a single console, and uncover Shadow IT, track AI apps and understand user adoption across SaaS tools.

This matters because SaaS growth often outpaces governance. Teams need to know which applications are actually in use, where unapproved tools appear, and how AI-based services spread across the business. By extending visibility into the SaaS landscape, Matrix42 helps customers improve cost control, reduce risk, and make better software decisions based on real usage.

SaaS Discovery now integrated in Matrix42 Software Asset Management

UEM Insights & Patch Management

For endpoint management, Matrix42 Enterprise 26.1 focuses on better visibility and faster action. Patch & Vulnerability Insights extend UEM Insights with a stronger view into patch status and device risk. The goal is simple: Identify where to act first, decide based on severity, and deliver relevant reports by a click.

This gives IT teams a clearer picture of missing patches, affected devices, and vulnerability exposure. Instead of working through disconnected data, admins can prioritize based on severity and respond faster to the most critical issues.

UEM Insights Dashboard

At the same time, Patch Management continues to improve with features designed to ensure security and reliability. With patch rollback, teams can restore a working state if a patch causes side effects. With scoring based auto-approval, they can automate time critical task[s] and speed up response to urgent threats. A harmonized end-user UI also supports a more consistent patching experience.

Together, these improvements help organizations reduce risk while keeping systems stable and manageable.

FastViewer: FastViewer Intelligence

Another major highlight is FastViewer Intelligence. This new capability brings AI-powered Troubleshooting into the context of each remotely managed device. Support teams can chat with your devices to analyze and solve problems and ask natural questions such as: “Check the sync problem in OneDrive.”

The result is fewer manual interventions and faster fixes. FastViewer Intelligence helps support organizations work more consistently and efficiently by making expert-level troubleshooting easier to access. As the release highlight puts it: Every technician performs like your best one.

AI-powered Troubleshooting with FastViewer Intelligence

IGA: Native Connectors Overview and new PowerShell Script Connector

In Matrix42 IGA, the 26.1 release focuses on giving administrators more clarity and control over integrations. The improved Native connectors Overview offers simple filtering options, distinct status indicators, and history tracking. This makes it easier to understand connector health and manage complex environments from one place.

In addition to this, the new PowerShell capability expands automation further. Customers can now trigger their own scripts directly through the platform. It triggers customer’s PowerShell scripts, is easy to modify according to customer needs, and reduces manual work. This gives organizations a practical way to connect existing automation logic with Matrix42 IGA processes.

Learn More 

These highlights are only part of what’s new in the May 2026 release. For the complete list of enhancements, resolved issues, and technical updates, visit our Release Notes Portal.