Firescope Integration (for ITAM & ITSM)

Imports SAP systems, instances and processes, retrieving information about installed SAP products and components, databases, and database connections

Assigning and removing users to and from Adobe Product Profile via the Service Catalog services.

Ordering the installation of Microsoft Intune applications from Matrix42 Enterprise Service Management.

Okta, Keycloak, Microsoft Entra ID, Google Workspace

Enable secure single sign-on (SSO) using SAML2 to simplify user access and strengthen identity management across systems.

Importing Microsoft Active Directory (AD) objects & synchronizing changes

Importing Microsoft Azure Active Directory (AD) objects (Microsoft Entra)

Assign AAD accounts to AAD groups by using Service Catalog services. (Microsoft Entra)

Assign and unassign licenses using Enterprise Service Management

Import Knowledge Base to ESM

via InteliWISE AI Chat

Microsoft Sharpeoint via IntelliWISE AI Chat

Import holidays from HR system, Enrich Master data about users … automatic provisioning from Enterprise to HR

Embed reports from Microsoft Power BI to ESMP and vice versa

Integrate with baramundi software to automate device inventory tracking and streamline software provisioning across your IT environment.

The DocuSign Connector links DocuSign with Matrix42 Enterprise Service Management, enabling digital signatures from one or more users within provisioning processes.

The Azure DevOps Connector (by Microsoft) syncs Matrix42 Enterprise Service Management with Azure DevOps in real time, eliminating duplicate tickets, reducing errors, and improving workflow efficiency.

Enable real-time collaboration between service desk agents and teams directly within Microsoft Teams by creating chat from ESM in Microsoft Teams.

Connect Enterprise workflows and tools seamlessly with Microsoft Teams.

Allow users to chat directly with support agents in real time, with seamless integration into Microsoft Teams for faster issue resolution.

Enhance customer interactions with AI-powered chat and live agent support via InteliWISE, fully integrated into Microsoft Teams.

Simplify and accelerate approval processes in Microsoft Teams. Create, track, and manage approvals with built-in notifications and clear audit trails.

Show Pipeline, Sources with ability to review and commit changes. (Microsoft)

Auto-translate, Auto Correct text seamlessly integrated to platform

Email Robot that imports Emails as Activities

Email Robot that Imports Emails as Activities

The baramundi Connector provides a bidirectional interface between the baramundi Management Suite and Matrix42 Enterprise Service Management.

The baramundi Connector provides a bidirectional interface between the baramundi Management Suite and Matrix42 Enterprise Service Management.

The NinjaOne Connector provides an interface between the NinjaOne RMM and Matrix42 Enterprise Service Management solution.

AZURE AD Manager Connector imports Microsoft Azure Active Directory manager attribute in Matrix42 Enterprise Service Management.

The Tenable Connector (by neo42) integrates Tenable with Matrix42 ESM, enabling the Service Desk to manage vulnerabilities. The connector is bundled by assets: 0-2000, 2001-5000, 5001-10.000, and >10.000 assets.

The add-on extends your existing Matrix42 Workflow Studio with field-proven workflow activities.

Monitor your Matrix42 Enterprise Service Management (ESM) to protect against service errors and expensive system failures.

Monitor your Matrix42 Enterprise Service Management (ESM) & Matrix42 Unified Endpoint Management (UEM) to protect against service errors and expensive system failures.

Configurable AI is a GenAI add-on for the Matrix42 ESM platform that enables custom AI use cases. This add-on is bundled by users: 1.up to 799 users or 36 named users, 2.800-2499 users or 37-113 named users, 3.2500-4999 users or 114-227 named users, 4.5000+ users, 5.up to 228+ named users.

Inventory and manage your assets with the help of the QR Code Module from accompio CorpTec GmbH.

The neo42 Service Management Depot is a community collection of best-practice add-ons for Matrix42 ESM that accelerate implementation, optimize workflows, and extend functionality.

Matrix42 Configurable AI lets organizations build custom GenAI use cases on Matrix42 ESM, integrating OpenAI-compatible or self-hosted models for actions like classification, text generation, and summarization.

This extension provides a framework to build custom data providers that import computer inventory data into Enterprise Service Management 10.1 Update 1 or higher. Requires workflow development skills.

This extension enhances the ESM product range with reports and tools to identify and resolve performance bottlenecks. Features: Administration/Performance Analysis Report - Data Query Analyze Performance Action

The Query Analyzer (by neo42) integrates with Matrix42 ESM UUX, allowing ASQL queries to be tested directly in the web interface without server access. Ideal especially for Matrix42 Cloud customers.

Imports collection of software as a service (SaaS) applications and its usage that are preintegrated with Microsoft Entra ID from the Microsoft Entra application gallery to Enterprise Service Management.

The Generic Connector Framework (by neo42) enables easy data import from third-party systems into Matrix42 ESM using a PowerShell script and import definition. It is part of the neo42 Service Management Depot.

Oracle Compliance is a Matrix42 ESM add-on that discovers and inventories Oracle Database products and Java installations. Verified by Oracle, it analyzes M42DataCollection scan results to create fingerprints and installations, with collection scripts included.

This connector imports the Microsoft Azure AD manager attribute into Matrix42 ESM, simplifying approvals and ensuring the manager information is automatically kept up to date despite frequent changes.

IBM Compliance is a Matrix42 ESM and SAM add-on that integrates with IBM License Metric Tool (ILMT) to import licensing data, create application fingerprints and installations, and support IBM license management via the ILMT Data Provider.

Local (agent-based) Inventory for win/mac/linux systems: requires Empirum infrastruture & Dataprovider to deliver data to ITAM/SAM

Importing devices and applications from Matrix42 Empirum

Microsoft Active Directory (AD) Connector is part of Native Connectors and it is used for reading and writing data towards/from to customers Active Directory.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customers Azure.

IBM LDAP connector is used for reading and writing user and group information towards the customers IBM Security Directory Suite.

OpenLDAP connector is part of Efecte Connect, native connectors and it is used for reading and writing data towards/from to customers OpenLDAP Directory.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

389-LDAP Red Hat connector is used for reading and writing user and group information towards the customers 389-LDAP directory.

FreeIPA Red Hat connector is part of Connector Management native connectors and it is used for reading data from FreeIPA directory.

Generic REST API connector is part of Provisioning Engine Native Connectors and it is used in this first version for writing data towards customer's 3rd party solution which offers REST API.

M42 Professional/IGA Connector (previously Efecte Connector / Efecte ESM connector) is part of Connector Management NativeConnectors and it is used for reading/writing data cards to another Matrix42 Pro or IGA solution.

Atlassian Jira Cloud connector is used for reading (user, groups, ticket) and writing information towards the customers Atlassian Jira Cloudsolution.

The HR Connector is a native Matrix42 Connect connector that uses ready-made provisioning scripts to import personal and organizational data from HR systems.

Local user connector is used for creation, update and deletion of the ESM local user information with EPE.

Generic SQL connector is part of Connector management (EPE Provisioning engine) native connectors and it is used for reading data from customers database.

HTTP write connector can be used for sending datacard XMLs to a web service.

There are four (4) different supported possibilities to send and receive emails to/from customer's Matrix42 Core, Pro and IGA solutions.

We recommend to use CSV import tool only for really light and simple data imports and in more complex cases check GenericPython Script connector capabilities or validate if Integration Service (EIS) is option.

Teams Bot has three (3) capabilities, Send notifications to Microsoft Teams channels, Sync comments from Microsoft Teams to a data card in solution, Create new incidents from an Microsoft Teams channel.

All native connectors are managed centrally via the platform’s connector management to enable automation across Matrix42 Professional and IGA. The Microsoft Teams bot, CSV Import, email connector, and HTTP write connector have their own configuration UIs.

Customers and partners can build custom monitoring processes with native connectors, tailored to organizational needs and Matrix42 solutions. Each connector can create data cards when issues occur.

IT lifecycle management platform for leasing, managing, and securely disposing of IT assets.

American Express payment and expense management services for corporate and consumer transactions.

Endpoint analytics platform for monitoring device health, performance, and software usage.

IT infrastructure services and solutions provider for hardware, cloud, and lifecycle management.

Software for designing and automating label and barcode printing processes.

Customer service and contact center platform enabling omnichannel communication and call handling.

Corporate ERP system for managing finance, HR, and operational business processes.

Workforce management and scheduling solution for public sector and enterprise organizations.

CHG-Meridian asset leasing and IT lifecycle management services.

Cisco network management platform for monitoring, configuration, and performance optimization.

Cloud-based procurement, contract management, and sourcing platform.

Content management or case management system for structured information handling.

Microsoft Dynamics 365 platform for CRM and ERP business applications.

Data warehouse solution for consolidating and analyzing Microsoft Dynamics 365 data.

IBM relational database system for enterprise-scale data management.

IT asset management and CMDB tool for tracking hardware, software, and dependencies.

Workflow automation or process management platform for operational efficiency.

Finnish telecom and digital services provider offering connectivity and cloud solutions.

Shared network storage system for secure file collaboration and access.

Cloud-based IT service management (ITSM) platform for ticketing and asset tracking.

Vulnerability scanning and threat detection platform for cybersecurity risk management.

Cloud-based contact center solution for customer engagement across voice and digital channels.

API service for real-time language translation of text and documents.

Productivity suite including Gmail, Drive, Docs, and other collaboration tools.

Infrastructure management software for HP servers, storage, and networking.

HP Service Manager 9 IT service management platform.

Hewlett Packard Enterprise solutions for servers, storage, networking, and hybrid cloud.

Integration Control Center for managing data integrations and middleware processes.

Microsoft cloud service for mobile device and application management.

.NET library for creating, reading, and editing PDF documents programmatically.

IT asset discovery and inventory platform for hardware and software tracking.

Finnish recruitment management system for handling job postings and applications.

Conversational marketing platform for lead generation and customer engagement.

Chatbot functionality within Leadoo for automated lead interaction.

Customer relationship management system for sales, marketing, and customer service.

Expense management platform for travel, cost claims, and approvals.

Financial or retail management software for accounting and POS operations.

HR and payroll management system for workforce administration.

Connect with Mfiles to manage, organize, and access documents efficiently with intelligent information management.

Document management system for storing, organizing, and automating content workflows.

Cloud-based mobile device management platform for cross-platform IT asset control.

Mobile diagnostics or analytics platform for telecom and device performance.

Microsoft Azure DevOps/TFS platform for version control, CI/CD, and project management.

Microsoft SQL Server relational database for structured data management.

Open-source relational database for scalable web and enterprise applications.

Infrastructure monitoring tool for servers, networks, and applications.

ERP solution for finance, operations, and supply chain management.

Cloud-based ERP and financial management platform from Oracle.

Self-hosted file sharing and collaboration platform for secure data storage.

Fleet management or device-as-a-service solution offered by Nordea.

Identity governance and administration (IGA) platform for managing user access.

Integration automation platform for connecting IT systems and workflows.

Financial process automation platform for payments, cash management, and invoicing.

Time tracking or break management solution for workforce operations.

Employee survey and engagement platform for organizational feedback.

Microsoft scripting language and automation framework for system administration.

Network monitoring software for tracking uptime, bandwidth, and device performance.

System management solution for deploying and maintaining Red Hat environments.

Leading CRM platform for sales, service, marketing, and customer engagement.

Enterprise resource planning (ERP) software for finance, operations, and business processes.

Cloud ERP suite for small and mid-sized businesses.

Cloud-based human capital management (HCM) platform.

Finnish HR and payroll management system for public sector organizations.

Microsoft System Center Configuration Manager for device and software management.

Cloud-based IT service management and business workflow automation platform.

Secure file transfer protocol for encrypted file exchange.

Microsoft platform for document management, intranet, and team collaboration.

Healthcare platform for medical imaging data sharing and analytics.

Resource planning tool for project-based organizations.

Snow Software asset management platform for software and hardware inventory.

Remote monitoring and management platform for MSPs and IT service providers.

Enterprise mobility management solution for devices and IoT endpoints.

Network monitoring or service management platform (context-specific).

Structured Query Language for managing and querying relational databases.

Workforce management and scheduling platform.

IT service management or asset tracking platform (often related to 3StepIT ecosystem).

Cloud-based HR system for employee data, processes, and analytics.

CHG-Meridian platform for IT asset leasing, tracking, and cost management.

Cybersecurity services and threat detection provider.

Micro Focus Universal CMDB for IT asset and dependency mapping.

Professional services automation (PSA) platform for projects, time tracking, and invoicing.

Machine identity management platform for securing keys and digital certificates.

PSA and project management software for service businesses.

Electronic signature service for legally binding digital signing.

VMware technology for live migration of virtual machines without downtime.

Enterprise print management and output management platform.

VMware platform for unified endpoint management and secure app delivery.

Open-source monitoring tool for networks, servers, and applications.

Agentless Inventory for Unix/Linux and Windows

Track, visualize and process remote usage on Terminal Servers and Citrix XenApp/XenDesktop

Inventory of Vmware VMs, Hosts and Clusters

Inventory of Microsoft HyperV VM/Host data

Inventory of Citrix XEN VM/Host data

Silverback integration to enable inventory of mobile devices

Integration to Vmware Airwatch to enable inventory of mobile devices

Oracle verified DataCollection & Reporting for Oracle Databases incl all license relevant data

Oracle verified DataCollection & Reporting for Java incl all license relevant data

Oracle verified DataCollection & Reporting for Fusion Middleware

Gather asset & license usage data from IBM License Metric Tool

Enable asset inventory via Microsoft SCCM Integration

Inventorize computer data from Microsoft SCCM through Matrix42 Enterprise Manager

Integration with Voquz (3rd party vendor) to support SAP License management

Discover, inventorize, process and visualize information about subscriptions and assigned users from Adobe Cloud

Integration of Microsoft Intune to import all relevant objects & data

Discover, inventorize and visualize single-sign-on applications defined in Microsoft Entra

Discover, inventorize, process and visualize information about subscriptions and assigned users from Microsoft 365

Enable Cloud Resource Inventory as well as Software & configuration Inventory for Microsoft Azure VMs

Enable Cloud Resource Inventory as well as Software & configuration Inventory for AWS VMs

Maintaining compliance for Microsoft Azure Hybrid Benefits that are used by Windows Server virtual machines and SQL Server virtual machines as well as by SQL servers, SQL elastic pools, SQL databases, and SQL managed instances

Integrating cloud contracts for PaaS and IaaS with Microsoft Azure, Amazon Web Services and Google Cloud Platform with Matrix42 Enterprise Service Management via the Matrix42 Cloud Costs Portal.

Enhanced visibility of infrastructure and software in CMDB and Asset Management enables reduced shadow IT, improved security and compliance, cost optimization, and clear reporting across assets, contracts, and licenses.

Gain visibility and control over SaaS usage with Sonar Clarity, helping optimize costs and ensure compliance.

Integrate with MobileIron to manage and secure mobile devices and applications across your organization.

The Jamf Connector (by neo42) imports devices and applications from Jamf Pro into Matrix42 Asset and License Management and includes provisioning workflows for service catalog actions.

The Workspace One Connector (by neo42) imports device and application data from VMware Workspace ONE into Matrix42 Asset and License Management, supporting tagging and service catalog assignments.

IBM Compliance is a Matrix42 ESM and SAM add-on that integrates with IBM License Metric Tool to import licensing data, create application fingerprints and installations, and support IBM license management via the ILMT Data Provider.

The Nutanix Connector allows you to import hosts and VMs from Nutanix into your Matrix42 Asset Management.

Integrate IVANTI UEM with Matrix42 to centralize your IT inventory and automate asset management efficiently.

Collect inventory data from NinjaOne® into Matrix42 and automate your asset management with precision and efficiency.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

Local Inventory continuously collects hardware and software data and sends it to the central server, requiring only simple distribution to target computers.

The Warranty Connector (by neo42) allows you to query warranty information for assets maintained in Matrix42 Asset Management. Currently, the manufacturers Dell and Lenovo are supported.

The Generic Asset Bookings add-on (by TAP.DE Solutions) supports reliable mass asset bookings for goods receipt, rebooking, and scrapping, keeping inventory data up to date and enabling fast barcode or QR code scanning.

Firescope Integration (for ITAM & ITSM)

Enhance your self service with Augmented Reality and thereby reduce downtime and workload for service personell, while transparently documenting all self service actions

This integration enables notifications from ESMP to Microsoft Teams, ensuring that users receive timely updates on important events, alerts, and workflow activities directly within their collaboration environment

Bright Pattern Omnichannel Communication Interaction Platform: Connects Matrix42 with voice and digital channels, enabling automated ticket creation, notifications, password resets, and communication routing.

Bright Pattern Ominchannel Communication Interaction Platform: Extends Matrix42 with omnichannel communication and automated service workflows. Requires the Bright Pattern connector.

Bright Pattern Ominchannel Communication Interaction Platform: Enables automated customer interactions, ticket handling, notifications, and routing across voice and digital channels. Requires the Bright Pattern connector.

Bright Pattern Ominchannel Communication Interaction Platform: Brings voice, chat, email, SMS, and messaging channels into Matrix42 with automated incident management and communication workflows.

Bright Pattern Ominchannel Communication Interaction Platform Connector: Provides AI-driven communication across multiple channels with automated ticketing, notifications, password resets, and routing.

The Matrix42 Jira connector offers a real-time synchronization of activities between the two systems Matrix42 and Jira.

The ITSM Add-on integrates the MobileIron device management for mobile devices seamlessly into your Matrix42 supported IT processes.

The ITSM add-on makes it possible to connect monitoring systems such as PRTG or Nagios to Matrix42 Workspace Management.

Allows unknown users to submit requests by automatically creating a user account from the provided email address and assigning the ticket accordingly.

Automates user, account, and mailbox provisioning while supporting onboarding, offboarding, user moves, and Active Directory management.

Enables time-based installation, repair, and removal of services, with support for temporary access, software usage periods, and third-party integrations.

Enables you to manage complex projects via Servicedesk. Including detailled ressourceplanning and exporting scheduled plans via report.

The ITSM add-on enables approval procedures to be created dynamically based on the Responsible-Accountable-Consultable-Informable (RACI) concept.

Simplifies permission management and enables secure multi-client operations within a shared Service Desk environment.

Accelerates asset creation with wizard-based bulk entry, reducing manual effort by reusing shared ownership, business, and asset information.

Automatically categorizes and routes incoming tickets using configurable rules and keywords, improving response times and assignment accuracy.

The ITSM add-on can display connections and dependencies between existing assets or CIs based on various informations. Asset connections and dependencies are automatically read out from the system without time-consuming manual maintenance and then clearly visualised.

Imports Microsoft Active Directory security groups into Matrix42 and automatically creates service catalog items for requesting and managing access rights.

The ITSM add-on enables you to recalculate provisioned servicebookings with current pricing-models and prices.

Provides scheduled export of Matrix42 data to CSV, JSON, or XML formats using configurable SQL queries, simplifying integration with third-party systems.

Automatically updates asset ownership when users, locations, cost centers, or organizational assignments change. (by neo42)

Enables business users to create, document, and maintain workflows in BPMN format without programming or workspace management skills.

Provides instant access to Matrix42 objects directly from the desktop using search profiles, shortcuts, and clipboard-based lookups. (by neo42)

Provides a flexible UI control for Matrix42 Service Management, enabling dynamic recipient selection and enhanced self-service workflows.

Delivers BI reporting and KPI tracking for service management, with Power BI integration for advanced analytics and insights.

The ESM2Go for Matrix42 app for iOS and Android simplifies asset and ticket management, optimizes your workflows and increases your efficiency – anytime, anywhere. Manage both individual devices and large inventories, record and track tickets in real time – directly from the app.

The ITSM Add-on transfers existing authorisation groups, including their description, from the Microsoft Active Directory into the Matrix42 system and auto identify already provisioned security rights to documentate it to the system.

The ITSM add-on extends the standard single asset capture by a wizard-supported mass data capture, including all owner information, global information and commercial details.

The ITSM add-on can display connections and dependencies between existing assets or CIs based on various informations.

The ITSM add-on is a fully automated, self-learning service desk dispatcher and categorizer.

The ITSM add-on enables the dynamic creation of approval procedures based on the Responsible-Accountable-Consultable-Informable concept (RACI).

With the ITSM add-on you can configure simple workflows via the standard interface

The ITSM add-on extends the search function in Matrix42 Service Management.

The Matrix42 Field Service Management add-on extends your Matrix42 Service Management with the ability to plan your resources where they are needed. Whether in the calendar or Gantt view, you simply assign tasks to the next available service agent. Automatic skill mapping helps you find the right field service agent for the task at hand. The add-on‘s Duty Roster Dashboard helps you to keep track of all activities. The supported feature set and help can be found online at our Matrix42 help portal. The add-on will be charged based on year and amount of users

The ITSM add-on provides support for IT-supported human resources processes starting with onboarding, offboarding, movement as well as time-controlled service provisioning in the Matrix42 system.

The innomea Add-on for Information Security Management enhances your existing Matrix42 environment with a comprehensive, regulation-compliant security framework. Built for organizations with the highest demands in information security, risk management, and compliance, the solution combines regulatory standards with operational excellence – seamlessly embedded into your service and asset management processes

The innomea Add-on for Information Security Management enhances your existing Matrix42 environment with a comprehensive, regulation-compliant security framework. Built for organizations with the highest demands in information security, risk management, and compliance, the solution combines regulatory standards with operational excellence – seamlessly embedded into your service and asset management processes.

This ITSM add-on supplements the EQM queues with the functionalities required in everyday service desk work.

Seamlessly integrate IVANTI UEM with Matrix42 to streamline IT operations. Trigger software installations, script executions, or OS deployments while leveraging Matrix42’s Change Management. Plan and execute tasks efficiently with full flexibility.

Adds automated service renewal and expiration management to the service catalog with minimal configuration effort.

Dynamic reporting of Service Catalog topics.

The ITSM Add-on simplifies the comprehensive assignment of rights in the Matrix42 Service Management System. In addition, it adds multi-client capability to the ServiceDesk.

The ITSM add-on organizes and manages project schedules in Matrix42 Workspace Management.

The ITSM add-on enables scheduled service provisioning, so the provisioning of each service can be planned and assigned at the right time.

Automates SLA-based ticket escalations using configurable rules for ticket types, priorities, categories, and response times.

The ITSM add-on extends ServiceDesk to allow unknown users to create requests.

Clone your TEST or DEVELOPMENT Matrix42 Software Asset & Service Management System based on Matrix42 PRODUCTION Environment using Environment Manager.

This integration provides visibility into containerized software environments, enabling organizations to discover, monitor, and analyze software usage within containers as part of their processes.

Extension Bundle for Asset Management & Field Services is the optimal complement to the Matrix42 Asset Management module. The 4 included extensions help automate processes and facilitate day-to-day business in asset management and field service

Adds a data provider to import devices and installed applications from Microsoft Intune. This extension needs a license certificate.

Imports Microsoft Intune Apps for deployment.

Retrieves entra (Intune) registered devices and profiles for Autopilot.

Provisioning of Software services via the Service Catalog executed using Empirum.

Monitor your Matrix42 Unified Endpoint Management (UEM) to protect against service errors and expensive system failures.

Provides a unified console for managing desktops, servers, and mobile devices through a user-centric management approach.

Synchronizes Windows Autopilot devices and profiles with UEM, automatically creating managed asset records before device deployment.