Create chat from ESM in MS Teams

Teams Bot has three (3) capabiltiies, Send notifications to MS Teams channels, Sync comments from MS Teams to a data card in solution, Create new incidents from an MS Teams channel.

Microsoft cloud service for mobile device and application management.Integration is owned by Frends.

Imports collection of software as a service (SaaS) applications and its usage that are preintegrated with Microsoft Entra ID from the Microsoft Entra application gallery to Enterprise Service Management.

Importing Azure Active Directory (AD) objects

Microsoft Active Directory (AD) Connector is part of Native Connectors and it is used for reading and writing data towards/from to customers Active Directory.

The Azure DevOps Connector (by Microsoft) syncs Matrix42 Enterprise Service Management with Azure DevOps in real time, eliminating duplicate tickets, reducing errors, and improving workflow efficiency.

Discover, inventorize, process and visualize information about subscriptions and assigned users from Microsoft 365

Assign and unassign licenses using Enterprise Service Management

Firescope Integration (for ITAM & ITSM)

Imports SAP systems, instances and processes, retrieving information about installed SAP products and components, databases, and database connections

Assigning and removing users to and from Adobe Product Profile via the Service Catalog services.

Ordering the installation of Intune applications from Matrix42 Enterprise Service Management.

Okta, Keycloak, Entra ID, Google Workspace

Importing Active Directory (AD) objects & synchronizing changes

Assign AAD accounts to AAD groups by using Service Catalog services

Import Knowledge Base to ESM

via InteliWISE AI Chat

via IntelliWISE AI Chat

Import holidays from HR system, Enrich Master data about users … automatic provisioning from Enterprise to HR

Embed reports from PowerBI to ESMP and vice versa

The DocuSign Connector links DocuSign with Matrix42 Enterprise Service Management, enabling digital signatures from one or more users within provisioning processes.

Show Pipeline, Sources with ability to review and commit changes

Auto-translate, Auto Correct text seamlessly integrated to platform

Email Robot that imports Emails as Activities

Email Robot that Imports Emails as Activities

The baramundi Connector provides a bidirectional interface between the baramundi Management Suite and Matrix42 Enterprise Service Management.

The baramundi Connector provides a bidirectional interface between the baramundi Management Suite and Matrix42 Enterprise Service Management.

The NinjaOne Connector provides an interface between the NinjaOne RMM and Matrix42 Enterprise Service Management solution.

AZURE AD Manager Connector imports Azure Active Directory manager attribute in Matrix42 Enterprise Service Management.

The Tenable Connector (by neo42) integrates Tenable with Matrix42 ESM, enabling the Service Desk to manage vulnerabilities. The connector is bundled by assets: 0-2000, 2001-5000, 5001-10.000, and >10.000 assets.

The add-on extends your existing Matrix42 Workflow Studio with field-proven workflow activities.

Monitor your Matrix42 Enterprise Service Management (ESM) to protect against service errors and expensive system failures.

Monitor your Matrix42 Enterprise Service Management (ESM) & Matrix42 Unified Endpoint Management (UEM) to protect against service errors and expensive system failures.

Configurable AI is a GenAI add-on for the Matrix42 ESM platform that enables custom AI use cases. This add-on is bundled by users: 1.up to 799 users or 36 named users, 2.800-2499 users or 37-113 named users, 3.2500-4999 users or 114-227 named users, 4.5000+ users, 5.up to 228+ named users.

Inventory and manage your assets with the help of the QR Code Module from accompio CorpTec GmbH.

The neo42 Service Management Depot is a community collection of best-practice add-ons for Matrix42 ESM that accelerate implementation, optimize workflows, and extend functionality.

Matrix42 Configurable AI lets organizations build custom GenAI use cases on Matrix42 ESM, integrating OpenAI-compatible or self-hosted models for actions like classification, text generation, and summarization.

This extension provides a framework to build custom data providers that import computer inventory data into Enterprise Service Management 10.1 Update 1 or higher. Requires workflow development skills.

This extension enhances the ESM product range with reports and tools to identify and resolve performance bottlenecks. Features: Administration/Performance Analysis Report - Data Query Analyze Performance Action

The Query Analyzer (by neo42) integrates with Matrix42 ESM UUX, allowing ASQL queries to be tested directly in the web interface without server access. Ideal especially for Matrix42 Cloud customers.

The Generic Connector Framework (by neo42) enables easy data import from third-party systems into Matrix42 ESM using a PowerShell script and import definition. It is part of the neo42 Service Management Depot.

Oracle Compliance is a Matrix42 ESM add-on that discovers and inventories Oracle Database products and Java installations. Verified by Oracle, it analyzes M42DataCollection scan results to create fingerprints and installations, with collection scripts included.

This connector imports the Azure AD manager attribute into Matrix42 ESM, simplifying approvals and ensuring the manager information is automatically kept up to date despite frequent changes.

IBM Compliance is a Matrix42 ESM and SAM add-on that integrates with IBM License Metric Tool (ILMT) to import licensing data, create application fingerprints and installations, and support IBM license management via the ILMT Data Provider.

Local (agent-based) Inventory for win/mac/linux systems: requires Empirum infrastruture & Dataprovider to deliver data to ITAM/SAM

Importing devices and applications from Matrix42 Empirum

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customers Azure.

IBM LDAP connector is used for reading and writing user and group information towards the customers IBM Security Directory Suite.

OpenLDAP connector is part of Efecte Connect, native connectors and it is used for reading and writing data towards/from to customers OpenLDAP Directory.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

Microsoft Graph API connector is part of Provisioning Engine Native Connectors and it is used for reading and writing data towards/from to customer's Azure.

389-LDAP Red Hat connector is used for reading and writing user and group information towards the customers 389-LDAP directory.

FreeIPA Red Hat connector is part of Connector Management native connectors and it is used for reading data from FreeIPA directory.

Generic REST API connector is part of Provisioning Engine Native Connectors and it is used in this first version for writing data towards customer's 3rd party solution which offers REST API.

M42 Professional/IGA Connector (previously Efecte Connector / Efecte ESM connector) is part of Connector Management NativeConnectors and it is used for reading/writing data cards to another Matrix42 Pro or IGA solution.

Atlassian Jira Cloud connector is used for reading (user, groups, ticket) and writing information towards the customers Atlassian Jira Cloudsolution.

The HR Connector is a native Matrix42 Connect connector that uses ready-made provisioning scripts to import personal and organizational data from HR systems.

Local user connector is used for creation, update and deletion of the ESM local user information with EPE.

Generic SQL connector is part of Connector management (EPE Provisioning engine) native connectors and it is used for reading data from customers database.

HTTP write connector can be used for sending datacard XMLs to a web service.

There are four (4) different supported possibilities to send and receive emails to/from customer's Matrix42 Core, Pro and IGA solutions.

We recommend to use CSV import tool only for really light and simple data imports and in more complex cases check GenericPython Script connector capabilities or validate if Integration Service (EIS) is option.

All native connectors are managed centrally via the platform’s connector management to enable automation across Matrix42 Professional and IGA. The Teams bot, CSV Import, email connector, and HTTP write connector have their own configuration UIs.

Customers and partners can build custom monitoring processes with native connectors, tailored to organizational needs and Matrix42 solutions. Each connector can create data cards when issues occur.

IT lifecycle management platform for leasing, managing, and securely disposing of IT assets.Integration is owned by Frends.

American Express payment and expense management services for corporate and consumer transactions.Integration is owned by Frends.

Endpoint analytics platform for monitoring device health, performance, and software usage.Integration is owned by Frends.

IT infrastructure services and solutions provider for hardware, cloud, and lifecycle management.Integration is owned by Frends.

Software for designing and automating label and barcode printing processes.Integration is owned by Frends.

Customer service and contact center platform enabling omnichannel communication and call handling.Integration is owned by Frends.

Corporate ERP system for managing finance, HR, and operational business processes.Integration is owned by Frends.

Workforce management and scheduling solution for public sector and enterprise organizations.Integration is owned by Frends.

CHG-Meridian asset leasing and IT lifecycle management services.Integration is owned by Frends.

Cisco network management platform for monitoring, configuration, and performance optimization.Integration is owned by Frends.

Cloud-based procurement, contract management, and sourcing platform.Integration is owned by Frends.

Content management or case management system for structured information handling.Integration is owned by Frends.

Microsoft Dynamics 365 platform for CRM and ERP business applications.Integration is owned by Frends.

Data warehouse solution for consolidating and analyzing Dynamics 365 data.Integration is owned by Frends.

IBM relational database system for enterprise-scale data management.Integration is owned by Frends.

IT asset management and CMDB tool for tracking hardware, software, and dependencies.Integration is owned by Frends.

Workflow automation or process management platform for operational efficiency.Integration is owned by Frends.

Finnish telecom and digital services provider offering connectivity and cloud solutions.Integration is owned by Frends.

Shared network storage system for secure file collaboration and access.Integration is owned by Frends.

Cloud-based IT service management (ITSM) platform for ticketing and asset tracking.Integration is owned by Frends.

Vulnerability scanning and threat detection platform for cybersecurity risk management.Integration is owned by Frends.

Cloud-based contact center solution for customer engagement across voice and digital channels.Integration is owned by Frends.

API service for real-time language translation of text and documents.Integration is owned by Frends.

Productivity suite including Gmail, Drive, Docs, and other collaboration tools.Integration is owned by Frends.

Infrastructure management software for HP servers, storage, and networking.Integration is owned by Frends.

HP Service Manager 9 IT service management platform.Integration is owned by Frends.

Hewlett Packard Enterprise solutions for servers, storage, networking, and hybrid cloud.Integration is owned by Frends.

Integration Control Center for managing data integrations and middleware processes.Integration is owned by Frends.

.NET library for creating, reading, and editing PDF documents programmatically.Integration is owned by Frends.

IT asset discovery and inventory platform for hardware and software tracking.Integration is owned by Frends.

Finnish recruitment management system for handling job postings and applications.Integration is owned by Frends.

Conversational marketing platform for lead generation and customer engagement.Integration is owned by Frends.

Chatbot functionality within Leadoo for automated lead interaction.Integration is owned by Frends.

Customer relationship management system for sales, marketing, and customer service.Integration is owned by Frends.

Expense management platform for travel, cost claims, and approvals.Integration is owned by Frends.

Financial or retail management software for accounting and POS operations.Integration is owned by Frends.

HR and payroll management system for workforce administration.Integration is owned by Frends.

Integration is owned by Frends.

Document management system for storing, organizing, and automating content workflows.Integration is owned by Frends.

Cloud-based mobile device management platform for cross-platform IT asset control.Integration is owned by Frends.

Mobile diagnostics or analytics platform for telecom and device performance.Integration is owned by Frends.

Microsoft Azure DevOps/TFS platform for version control, CI/CD, and project management.Integration is owned by Frends.

Microsoft SQL Server relational database for structured data management.Integration is owned by Frends.

Open-source relational database for scalable web and enterprise applications.Integration is owned by Frends.

Infrastructure monitoring tool for servers, networks, and applications.Integration is owned by Frends.

ERP solution for finance, operations, and supply chain management.Integration is owned by Frends.

Cloud-based ERP and financial management platform from Oracle.Integration is owned by Frends.

Self-hosted file sharing and collaboration platform for secure data storage.Integration is owned by Frends.

Fleet management or device-as-a-service solution offered by Nordea.Integration is owned by Frends.

Identity governance and administration (IGA) platform for managing user access.Integration is owned by Frends.

Integration automation platform for connecting IT systems and workflows.Integration is owned by Frends.

Financial process automation platform for payments, cash management, and invoicing.Integration is owned by Frends.

Time tracking or break management solution for workforce operations.Integration is owned by Frends.

Employee survey and engagement platform for organizational feedback.Integration is owned by Frends.

Microsoft scripting language and automation framework for system administration.Integration is owned by Frends.

Network monitoring software for tracking uptime, bandwidth, and device performance.Integration is owned by Frends.

System management solution for deploying and maintaining Red Hat environments.Integration is owned by Frends.

Leading CRM platform for sales, service, marketing, and customer engagement.Integration is owned by Frends.

Enterprise resource planning (ERP) software for finance, operations, and business processes.Integration is owned by Frends.

Cloud ERP suite for small and mid-sized businesses.Integration is owned by Frends.

Cloud-based human capital management (HCM) platform.Integration is owned by Frends.

Finnish HR and payroll management system for public sector organizations.Integration is owned by Frends.

Microsoft System Center Configuration Manager for device and software management.Integration is owned by Frends.

Cloud-based IT service management and business workflow automation platform.Integration is owned by Frends.

Secure file transfer protocol for encrypted file exchange.Integration is owned by Frends.

Microsoft platform for document management, intranet, and team collaboration.Integration is owned by Frends.

Healthcare platform for medical imaging data sharing and analytics.Integration is owned by Frends.

Resource planning tool for project-based organizations.Integration is owned by Frends.

Snow Software asset management platform for software and hardware inventory.Integration is owned by Frends.

Remote monitoring and management platform for MSPs and IT service providers.Integration is owned by Frends.

Enterprise mobility management solution for devices and IoT endpoints.Integration is owned by Frends.

Network monitoring or service management platform (context-specific).Integration is owned by Frends.

Structured Query Language for managing and querying relational databases.Integration is owned by Frends.

Workforce management and scheduling platform.Integration is owned by Frends.

IT service management or asset tracking platform (often related to 3StepIT ecosystem).Integration is owned by Frends.

Cloud-based HR system for employee data, processes, and analytics.Integration is owned by Frends.

CHG-Meridian platform for IT asset leasing, tracking, and cost management.Integration is owned by Frends.

Cybersecurity services and threat detection provider.Integration is owned by Frends.

Micro Focus Universal CMDB for IT asset and dependency mapping.Integration is owned by Frends.

Professional services automation (PSA) platform for projects, time tracking, and invoicing.Integration is owned by Frends.

Machine identity management platform for securing keys and digital certificates.Integration is owned by Frends.

PSA and project management software for service businesses.Integration is owned by Frends.

Electronic signature service for legally binding digital signing.Integration is owned by Frends.

VMware technology for live migration of virtual machines without downtime.Integration is owned by Frends.

Enterprise print management and output management platform.Integration is owned by Frends.

VMware platform for unified endpoint management and secure app delivery.Integration is owned by Frends.

Open-source monitoring tool for networks, servers, and applications.Integration is owned by Frends.

Agentless Inventory for Unix/Linux and Windows

Track, visualize and process remote usage on Terminal Servers and Citrix XenApp/XenDesktop

Inventory of Vmware VMs, Hosts and Clusters

Inventory of MS HyperV VM/Host data

Inventory of MS Citrix XEN VM/Host data

Silverback integration to enable inventory of mobile devices

Integration to Vmware Airwatch to enable inventory of mobile devices

Oracle verified DataCollection & Reporting for Oracle Databases incl all license relevant data

Oracle verified DataCollection & Reporting for Java incl all license relevant data

Oracle verified DataCollection & Reporting for Fusion Middleware

Gather asset & license usage data from IBM License Metric Tool

Enable asset inventory via SCCM Integration

Inventorize computer data from SCCM through Matrix42 Enterprise Manager

Integration with Voquz (3rd party vendor) to support SAP License management

Discover, inventorize, process and visualize information about subscriptions and assigned users from Adobe Cloud

Integration of Intune to import all relevant objects & data

Discover, inventorize and visualize single-sign-on applications defined in Entra

Enable Cloud Resource Inventory as well as Software & configuration Inventory for Azure VMs # why 1 DP which is tied to SAM certificate?

Enable Cloud Resource Inventory as well as Software & configuration Inventory for AWS VMs # why 1 DP which is tied to SAM certificate?

Maintaining compliance for Azure Hybrid Benefits that are used by Windows Server virtual machines and SQL Server virtual machines as well as by SQL servers, SQL elastic pools, SQL databases, and SQL managed instances

Integrating cloud contracts for PaaS and IaaS with Microsoft Azure, Amazon Web Services and Google Cloud Platform with Matrix42 Enterprise Service Management via the Matrix42 Cloud Costs Portal.

Enhanced visibility of infrastructure and software in CMDB and Asset Management enables reduced shadow IT, improved security and compliance, cost optimization, and clear reporting across assets, contracts, and licenses.

The Jamf Connector (by neo42) imports devices and applications from Jamf Pro into Matrix42 Asset and License Management and includes provisioning workflows for service catalog actions.

The Workspace One Connector (by neo42) imports device and application data from VMware Workspace ONE into Matrix42 Asset and License Management, supporting tagging and service catalog assignments.

IBM Compliance is a Matrix42 ESM and SAM add-on that integrates with IBM License Metric Tool to import licensing data, create application fingerprints and installations, and support IBM license management via the ILMT Data Provider.

The Nutanix Connector allows you to import hosts and VMs from Nutanix into your Matrix42 Asset Management.

Integrate IVANTI UEM with Matrix42 to centralize your IT inventory and automate asset management efficiently.

Collect inventory data from NinjaOne® into Matrix42 and automate your asset management with precision and efficiency.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

The all-round carefree package à la carte for the discerning license manager.

Local Inventory continuously collects hardware and software data and sends it to the central server, requiring only simple distribution to target computers.

The Warranty Connector (by neo42) allows you to query warranty information for assets maintained in Matrix42 Asset Management. Currently, the manufacturers Dell and Lenovo are supported.

The Generic Asset Bookings add-on (by TAP.DE Solutions) supports reliable mass asset bookings for goods receipt, rebooking, and scrapping, keeping inventory data up to date and enabling fast barcode or QR code scanning.

Firescope Integration (for ITAM & ITSM)