Hybrid event
Digitalize and Automate 2026

Registration, Breakfast & Networking

An opportunity to connect with peers, partners, Matrix42 experts, and industry leaders before the main program begins.

Welcome & Opening

Kick off the day with a short introduction that sets the scene and gives a glimpse of what’s ahead of the day.

CEO Perspective: The Future of AI-Driven Service Management

The pressure is on for IT to deliver real business outcomes. Hear our CEO’s take on turning trusted, secure and sovereign data into faster decisions, better services, and stronger operational resilience.

Inside Forrester's Research

Understand the key trends shaping the market and where service management is heading

Live Launch of Intelligent Service Management

See how the brand-new next generation of the Matrix42 platform enables proactive, automated service delivery in real time.

Networking Break & Live Demos

Explore a dedicated showcase area featuring live demos, expert consultations, and partner engagement

From First Steps to Measurable Results: Stories from Customers

Honest perspectives from organizations that have navigated transformation and delivered real results.

Communication and the Art of Great Service

How communication helps service teams manage pressure, reduce conflict, and deliver better experiences.

Partner & Customer Fireside Discussion

The Fastest Path to Value: How long-term success comes from aligning technology, expertise, and customer ambition around shared goals.

Closing remarks

Looking ahead to the Road to Intelligent Service Management - Final perspective on the shift to intelligent, sovereign service management—and what comes next.