On January 28, 2025, we introduced a series of transformative innovations as part of our first Release Day in 2025. These updates aim to transform workflows, drive operational efficiency, and foster inclusivity across our M42 Enterprise products.
We’re excited to share some key updates with you! For detailed information about all the features, improvements, and bug fixes in the new releases, be sure to check out the Release Notes:
M42 Enterprise
Smarter Reporting with Configurable Service Desk Insights
This release introduces customizable Service Desk reports that bring actionable analytics to your fingertips. These reports are designed to help organizations identify bottlenecks, optimize SLA performance, and enhance customer satisfaction through precise, data-driven decisions.
Streamlined Bulk Operations with Multi-Recipient Order Requests
A new addition simplifies multi-recipient order requests, streamlining workflows for service teams and minimizing manual effort. By reducing time spent on repetitive tasks, this feature increases efficiency and allows teams to focus on more impactful objectives.
Enhancing Accessibility for All Users
We’ve introduced a suite of accessibility-focused updates to ensure a more inclusive user experience. Designed with all abilities in mind, these features make the platform easier to use for a wider range of users, driving broader adoption and satisfaction.
M42 Intelligence
AI for Ticket Analysis and Knowledge Base Creation
M42 Intelligence now incorporates two new capabilities that enhance agent productivity. This includes AI-driven ticket analysis and Knowledge Base Article (KBA) drafting, offering solutions that simplify intricate tasks. These updates empower teams to resolve issues faster and create high-quality, shareable KBAs effortlessly, streamlining support workflows.
Resolution Helper automatically finds similar tickets and matching Knowledge Base articles
IT Asset Management | Software Asset Management
Enhanced Visibility with AWS and Azure Inventory
To meet the demands of modern IT environments, we now offer extended multi-cloud visibility and control over AWS and Microsoft Azure environments. This feature enables smarter governance, better resource allocation, and cost savings, giving organizations the tools to manage their cloud assets with ease.
Simplified Compliance with Oracle Java Management
Managing compliance just became easier with tools that simplify whitelisting Java instances bundled in third-party products. These updates reduce the complexities of double licensing, saving both time and money while ensuring smooth Oracle compliance processes.
Unified Endpoint Management
Intune-Enhanced App Deployment for Precision Rollouts
Unified Endpoint Management introduces advanced deployment tools that eliminate misconfigurations during app rollouts. By reducing errors and minimizing downtime, these enhancements ensure reliable and efficient rollouts for end users, streamlining mass deployments.
Co-manage devices in a single console – now with on-demand synch option of Intune Apps
Effortless Access with Platform Single Sign-On
Seamless single sign-on functionality is now extended to macOS, integrating directly with third-party Identity Providers. This improvement enhances security while streamlining system-level authentication, delivering a smoother user experience and effortless access to resources.
Effortless Access with Platform Single Sign-On
FastViewer
Expanded Support for Mobile Device Management
FastViewer now enables full remote control of iOS, iPadOS, and Android devices through its Webconsole or ESM Platform extension. This new capability allows businesses to provide unparalleled mobile device support, ensuring fast and efficient IT resolutions.
Mobile devices can be supported via adhoc session or as registered devices.
macOS Remote Control for IT Teams
The platform has also introduced remote control capabilities for macOS systems through the Webconsole, enhancing the effectiveness of IT teams. This development simplifies macOS device management, enabling proactive solutions for businesses and faster issue resolution.
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