MATRIX42
  • Products

    Products

    List Caret Icon
    Service Management

    Streamline IT and Enterprise Services with AI-powered Service Management.

    List Caret Icon
    Intelligence

    Secure, intuitive, and helpful AI for a happier, more productive and strategic Service Desk.

    List Caret Icon
    Software Asset Management

    Gather full visibility of all your software and licenses – maximizing value and reducing unnecessary costs.

    List Caret Icon
    IT Asset Management

    Track and manage all your IT assets in one place – saving you time and money.

    List Caret Icon
    Unified Endpoint Management

    Manage all your PCs, servers, OS deployments, distribution, patching and inventory.

    List Caret Icon
    Identity Governance and Administration

    Govern, automate, and protect identities and access rights with an intuitive European IAM solution.

    List Caret Icon
    Remote Assistance

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer.

    List Caret Icon
    Endpoint Data Protection

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    Why Matrix42?

    List Caret Icon
    AI Your Way

    Bring AI to every role in your organization - on your terms.

    List Caret Icon
    Cloud Your Way

    All the benefits of cloud, with the flexibility, control and data sovereignty you need.

    List Caret Icon
    The European Choice

    Software that is built, hosted and supported in Europe.

    Marketplace

    Marketplace-section-image

    With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

    Buy Now
  • Solutions

    Solutions

    List Caret Icon
    Cost and Compliance

    Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

    List Caret Icon
    Process efficiency

    Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory.

    List Caret Icon
    Operational agility

    Track and manage all your IT assets in one place – saving you time and money.

    List Caret Icon
    End User experience

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

    List Caret Icon
    Intelligent automation

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer!

    Industries

    List Caret Icon
    Industries

    From the public sector to construction, see how our solutions have helped companies in your industry.

    Services

    List Caret Icon
    M42 academy

    Enablement and training to maximize the use, configuration and customization of our products.

    List Caret Icon
    Professional services organization

    Consulting and Delivery Services to support you from initial implementation to ongoing development.

    Get a Free Consultation

    Take the first step toward smarter decisions with our free consultation service.

  • Partners

    Partners program

    Find a partner

    Our partners are industry experts. They have successfully completed the Matrix42 certification program and are dedicated to ensuring the success of your project.

    Become a partner

    Learn more about the benefits of becoming a Matrix42 partner.

  • Resources

    User resources

    List Caret Icon
    Webinars & events

    Find upcoming events and webinars here and visit us in person or online.

    List Caret Icon
    Video

    Explore our library of Matrix42 product videos & best practices.

    List Caret Icon
    Webinar recordings

    Watch our past webinars and gain valuable insights from our experts.

    List Caret Icon
    Downloads

    White papers, e-books, guides and market studies to download.

    Learn more

    List Caret Icon
    Success stories

    How we’ve helped transform businesses around the world.

    List Caret Icon
    Blog

    Stay up to date with the Matrix42 blog and articles.

    List Caret Icon
    Press room

    Press releases, news and media information.

    List Caret Icon
    Product news

    Latest releases and product-related news.

    Digitalize and automate 2025

    Resources Megamenu Section Image

    The #1 event for European Service
    Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

    Sign Up Now
  • Company

    M42 careers

    Open positions

    Become one of our talents and share our vision. Join the digital transformation.

    Working at Matrix42

    Our DNA consists of technology, global teams and digitalization.

    About Matrix42

    The European Choice

    Learn what makes Matrix42 the European Choice in service management and why software made in Europe matters.

    Management team

    Get to know the Matrix42 Executive Committee & Advisory Board.

    About us

    Find out more about Matrix42 and our story.

    Contact

    Contact Megamenu Image

    We are happy to answer your questions.

    Get in Touch
Get Started

Products

  • Service Management
  • Intelligence
  • Software Asset Management
  • IT Asset Management
  • Unified Endpoint Management
  • Identity Governance and Administration
  • Remote Assistance
  • Endpoint Data Protection

Why Matrix42?

  • AI Your Way
  • Cloud Your Way
  • The European Choice

Marketplace

Marketplace-section-image

With Matrix42 FastViewer, you open the door to a world where remote support is faster, more secure and more intuitive than ever before.

Buy Now

Solutions

  • Cost and Compliance
  • Process efficiency
  • Operational agility
  • End User experience
  • Intelligent automation

Industries

  • Industries

Services

  • M42 academy
  • Professional services organization
Get a Free Consultation Take the first step toward smarter decisions with our free consultation service.

Partners program

  • Find a partner
  • Become a partner

User resources

  • Webinars & events
  • Video
  • Webinar recordings
  • Downloads

Learn more

  • Success stories
  • Blog
  • Press room
  • Product news

Digitalize and automate 2025

Resources Megamenu Section Image

The #1 event for European Service
Wednesday, October 1st, 2025 — Live-streamed from Frankfurt, Germany

Sign Up Now

M42 careers

  • Open positions
  • Working at Matrix42

About Matrix42

  • The European Choice
  • Management team
  • About us

Contact

Contact Megamenu Image

We are happy to answer your questions.

Get in Touch
  • There are no suggestions because the search field is empty.

Matrix42 Unveils New AI-Enhanced Portfolio, strengthening its Position as The European Choice in Service Management

Picture of Matrix42 Matrix42
October 01, 2024 - October 01, 2024

 

Frankfurt, 09 October 2024 - Matrix42 is introducing a new product portfolio, following its April 2024 acquisition of Efecte. The new portfolio combines the strengths of Matrix42 and Efecte technologies. Following a successful integration, the new Matrix42 is now operating as one team with one brand and one portfolio –The European Choice in Service Management.

 

The new portfolio addresses the diverse challenges faced by CIOs in Europe and beyond, such as increasing productivity, optimizing costs, managing technology risks, and ensuring data security. It comprises three main offerings, designed to align with different customer maturity levels and scale with the evolving needs of organizations:

  • Matrix42 Core: An ideal choice for customers seeking an out-of-the-box ITSM solution that offers a fast and low-risk implementation while still delivering the added value of next-generation features such as AI.
  • Matrix42 Professional: Perfect for customers with more demanding service management needs, including the automation of advanced ITSM and business processes beyond IT.
  • Matrix42 Enterprise: The best fit for customers looking for a complete IT management solution including ITSM, IT Asset Management, Endpoint Management, security, and remote control. It offers a uniquely powerful,integrated solution to optimize IT across assets, services, processes, and endpoints.

Matrix42 also introduced several new AI capabilities across its portfolio, designed to enhance productivity and user experience. The new offering is highly flexible and scalable, catering to the needs of various departments, such as IT operations, HR, and finance. Acknowledging the diverse customer requirements for operational models, data residency and security, Matrix42 remains committed to the ‘Cloud Your Way’principle. Customers can choose between public cloud, private cloud and on-premises deployments based on their needs, all with a compelling total cost of ownership.

 

Niilo Fredrikson, CEO of Matrix42, said, “At Matrix42, our core mission is to help organizations digitalize and automate their work. We are thrilled to introduce a comprehensive new portfolio tailored to the unique requirements of organizations across Europe and beyond. We promise our customers service management optimized for their needs, delivered 'Cloud Your Way.' Our solutions provide exceptional long-term value and a strong return on investment. And together with our extensive partner ecosystem, we are committed to our customers’ success, understanding their local languages and needs.

 

Matrix42: The European Choice for Service Management

The new unified service management offering positions Matrix42 as the European Choice for organizations at any stage of their service management journey – whether they are starting, advancing, or perfecting it. In addition to enterprise-grade technology as well as stringent data security and compliance standards, Matrix42 leverages its partnerships with over 300 local, regional, and global IT service providers to deliver exceptional support and services. This extensive partner network enables Matrix42 to meet local needs, including language preferences, data residency, and regulatory requirements.

“The merger of Matrix42 and Efecte expands our ability to offer a broader range of solutions to better support our customers. We are particularly excited about the flexible cloud deployment options, including private and public clouds, which allow customers to choose where their data is stored, ensuring full compliance with data security requirements. We congratulate the new Matrix42 and look forward to continued success with our customers and the market in the future,” says Patrick Hauer, Director Service Management & Authorised Representative of Consulting4IT GmbH.”

 

You can find more information about our new portfolio here:

  • Matrix42 Core
  • Matrix42 Professional
  • Matrix42 Enterprise

 

About Matrix42
Matrix42 helps you Digitalize and Automate Your Work. Our ambition is to be the European Choice in Service Management software for both public and private sector customers.

With our flexible platform, you can manage IT and business processes, assets, end points, and Identities for improved productivity, agility, security, and employee experience. We deliver the Cloud Your Way, meaning you choose how to consume our technology: public cloud, private cloud or on-premises, all with a compelling total cost of ownership.

In case of any questions and for further information regarding the press release, send an email to press@matrix42.com

 

Press

Lorem ipsum dolor sit

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

HR Service Management

Digital Employee Experience (DEX): Transforming HR in the Digital Age

September 18, 2025

Read more
Matrix42

Speaker Spotlight: Charles Betz on Reclaiming ITSM in the Age of AI – Digitalize and Automate 2025

September 16, 2025

Read more
Matrix42

Meet the Matrix42 Visionaries of Digitalize and Automate 2025 – Keynote Insights you can’t miss!

September 11, 2025

Read more
Matrix 42
Digitalize & Automate
  • Our Products
    • Service Management Overview
    • Enterprise Service Management
    • IT Service Management
    • IT Asset Management (CMDB)
    • Software Asset Management
    • Unified Endpoint Management
    • Endpoint Data Protection
    • Identity Governance and Administration
    • FastViewer
    • Intelligence
  • Our Solutions
    • End User Experience
    • Process Efficiency
    • Cost and Compliance
    • Operational Agility
    • Intelligent Automation
  • Company
    • Why Matrix42
    • Management Team
    • Success Stories
    • How to buy
    • Industries
    • Events and Webinars
    • Marketplace
    • Support
    • Careers
    • Supplier Code of Conduct
    • Matrix42 Academy
    • Contact
  • Partner
    • Find a Partner
    • Become a Partner
    • Partner Portal
  • Terms and Conditions
  • Imprint
  • Data Privacy Policy
  • Accessibility
Font Loading Test