Matrix42 Recognized as a Strong Performer in Q4 2025 Analyst Evaluation

Frankfurt am Main, 14th of November 2025: Matrix42, the European Choice in Service Management Software, is proud to be named a Strong Performer in the Forrester Enterprise Service Management (ESM) Wave report in Q4 2025. In the ESM vendor’s perspective, this recognition reflects its commitment to delivering exceptional and responsible innovations.  

Enterprise Service Management is evolving rapidly, shifting from reactive IT operations to proactive, AI-driven service management. Organizations need platforms that can adapt to changing market demands, while providing a solid and secure foundation for growth. Matrix42 believes Forrester’s evaluation confirms that Matrix42 is well-positioned to meet these needs. 

In fact, the “The Forrester Wave: Enterprise Service Management Platforms, Q4 2025” states: 

“The investments in the product well align with current market capabilities, providing a solid foundation for organizations.” 

“For organizations seeking a functional service management platform with solid workflow and asset capabilities, Matrix42 is a strong fit.” 

Matrix42 CPO Santeri Jussila comments: “We are proud to be recognized as a Strong Performer in the Forrester ESM Wave Q4 2025. From our perspective, Matrix42 stands out as the #1 European vendor and the leading choice for midmarket service management. This recognition reflects our dedication to shaping the future of proactive enterprise service management with software built on European values. Leading the way in Europe and the midmarket is part of our vision, and we will continue to innovate responsibly for our customers worldwide as the European Choice in service management.”  

From the company’s perspective, the recognition in the Forrester Wave highlights the balance Matrix42 brings to the global software landscape: combining European principles of trust, compliance, and transparency with world-class innovation. With thousands of customers across Europe and the continent as home market, Matrix42 remains deeply committed to helping organizations accelerate their automation journey responsibly, while strengthening their digital sovereignty.  

“Our vision for intelligent service management already means smarter workflows, deeper automation, and more meaningful analytics for our customers today. We support our customers in achieving greater resilience, agility, and sustainable growth in a rapidly changing digital world. In this way, we meet today's requirements and anticipate tomorrow's challenges,” adds Harald Wolz, Area VP Germany Sales. 

Further information and access to the full report on the Forrester website: https://www.forrester.com/report/the-forrester-wave-tm-enterprise-service-management-platforms-q4-2025/RES187842  

About Matrix42

Matrix42 helps organizations to digitalize and automate their work with a complete, AI-powered service management suite. Our solutions enable efficient management of IT and business processes, assets, endpoints, and identities. With our "Cloud Your Way" approach, customers can choose how to deploy our solutions - on premises, private or public cloud. As the European Choice, Matrix42 focuses on responsible innovation and data sovereignty, meeting the needs of both public and private sector customers. 

For more information, visit www.matrix42.com or contact us at press@matrix42.com