Matrix42 presents new direction and unified offering in Service Management

Frankfurt, 01 October 2024 - In April 2024, Matrix42 acquired the Northern European Service Management provider Efecte. The new Matrix42 now presents itself with a new branding and a unified offering in Service Management, including AI. The comprehensive product portfolio builds on the best of both technologies and includes three solution offerings that specifically address the challenges of medium-sized companies in Europe. 

After several months of integration, the new Matrix42 is now being unveiled. The combined service management offering is the result of the successful merger with the Finnish company Efecte and allows the company to address a wide range of customers. 

New Matrix42 offering to support European companies with digitalization, data security and productivity. 

The Matrix42 offering integrates both the Matrix42 and Efecte technologies and is intended to effectively address and map current challenges faced by European organizations such as doing more with less, optimizing costs, managing technology risks, ensuring their data is secure and compliance with new directives such as NIS2. It includes three solution offerings that match different levels of maturity in service management and can grow according to the evolving needs of the companies: 

• Matrix42 Core: A scalable solution with out-of-the-box processes and functionalities for a quick and easy start with IT Service Management. 
• Matrix42 Professional: A powerful service management solution with out-of-the-box processes for IT and Enterprise Service management. 
• Matrix42 Enterprise: An end-to-end IT management suite with integrated solutions for the comprehensive management of assets, services, processes, and devices. 

All solution offerings either include or can be enhanced with Matrix42 Intelligence, the new Matrix42 AI capabilities to boost agent and end user productivity and experience. 

The combined offering includes a wide range of features designed to support Matrix42 customers according to their exact needs.  With three different deployment models, including cloud, on premise or hybrid, it adapts to individual requirements in terms of data security and compliance. Matrix42 also introduces a transparent licensing and pricing structure to give every organization a clear understanding of the assets used and the associated costs. 

Niilo Fredrikson, CEO of the new Matrix42, is convinced: ‘Our offering is flexible, scalable and provides customizable solutions for the whole company, from IT operations, incident and problem management to HR departments, Finance and many more. By integrating the technologies of both Matrix42 and Efecte, we have created a unique platform that turns cross-industry service management into a business accelerator.’ 

Matrix42: The European Choice for Service Management 

The new offering and unified Service Management platform make Matrix42 the European choice for companies who want to start or evolve in their service management journey. On top of enterprise class technology and highest standards for data security and compliance, Matrix42 continues to rely on its partnerships with leading IT service providers to offer best-in-class support to its customers. The co-operation with this network of 300 partners makes it possible to respond to local requirements such as language, data security or regulations. 

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About Matrix42 

Matrix42 helps organizations to digitize and automate their work to relieve the load on IT and HR departments. As a service management provider, we accelerate the digital transformation of our customers in times of skills shortages. We offer ‘Cloud Your Way’, which allows customers to decide for themselves how they want to use our technology: publicly, regionally or in their data centre. Matrix42 employs over 600 people and works with 300 partners for 5,000 customers. Our goal: to build THE European choice in service management software for public and private sector organizations. 

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