The biggest challenges in retail...
The retail industry faces unique challenges that require a flexible and efficient IT infrastructure. The most common problems include:
Data security and compliance
Strict regulations and the protection of sensitive customer data require the highest standards.
Complex IT landscapes
Store networks, mobile devices and checkout systems must be managed centrally.
Increased efficiency
Manual processes and outdated systems slow down productivity.
Fast customization
Market changes and new customer needs require flexible IT solutions.
KRITIS requirements
High security standards and strict requirements for the protection of critical retail structures.
... and how we solve them: AI-supported service management - exactly as you want it
Want to take advantage of modern service management without losing control of your data? Matrix42 offers the solution: a comprehensive, AI-powered platform that delivers cloud and AI on your terms. Starting your service transformation has never been easier.
Comprehensive platform
Automate service management for greater efficiency - with complete transparency and integration of your IT and software assets. Optimize the end-user experience and ensure the security of your services, identities and endpoints.
Fast added value
Get started quickly and easily - with ready-to-use processes and functions as well as professional onboarding support. Scale, adapt and reconfigure as your business needs evolve.
Cloud Your Way
Meet EU and industry-specific data protection requirements. With Matrix42, you choose the hosting model that best suits your policies and compliance requirements - whether cloud, private cloud or on-premises.
Made in Europe
Minimize risk with a software platform that is developed, hosted and supported in Europe. Benefit from support teams in your local language and a network of local partners who are with you every step of the way.
Matrix42 in retail: practical examples from various segments
Food trade
Fashion & Clothing
Electronics & Technology
Furniture & Furnishings
Drugstore & Cosmetics
Sport & Leisure
DIY stores & Garden
Books, Media & Entertainment
Luxury goods
Specialty trade
Take charge of your cloud solutions with Cloud Your Way, a flexible approach that allows you to choose between public, private or on-premises deployment models depending on your organization's needs.
ITSM toolbox for retailers
ITSM Buyer's Guide
Download our step-by-step guide to choosing an ITSM tool that's right for you.
AI readiness checklist
Is your company ready for AI in service management?
Download our practical AI adoption checklist to lay the right foundation for AI in service management.
NIS2 and DORA Whitepaper
NIS2 and DORA place new demands on the retail sector. Read the whitepaper to find out how you can efficiently combine IT service management, compliance and transparency - and implement regulatory requirements in a practical way with Matrix42.
A selection of retailers who already trust us
What our customers say
"A client installation that used to take us around three hours can now be done in 30 minutes or less. That was exactly the kind of improvement we were looking for."
Automation redefined: how onboarding, cross-boarding and offboarding work at Alnatura
IT experts love Matrix42
Matrix42 was recognizedas a Strong Performer in the Gartner® Voice of the Customer 2025 for IT Service Management Platforms.
The latest blog posts about retail
Industry-wide recognition for Matrix42 service management
Customer satisfaction
Faster to implement
ROI with our ESM platform
Years of experience