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    Service Management

    Streamline IT and Enterprise Services with AI-powered Service Management.

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    Intelligence

    Secure, intuitive, and helpful AI for a happier, more productive and strategic Service Desk.

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    Software Asset Management

    Gather full visibility of all your software and licenses – maximizing value and reducing unnecessary costs.

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    SaaS Management

    Gain total visibility into your SaaS software usage, and cut unnecessary costs.

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    IT Asset Management

    Track and manage all your IT assets in one place – saving you time and money.

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    Unified Endpoint Management

    Manage all your PCs, servers, OS deployments, distribution, patching and inventory.

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    Identity Governance and Administration

    Govern, automate, and protect identities and access rights with an intuitive European IAM solution.

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    Remote Assistance

    Experience the breakthrough in remote maintenance with Matrix42 FastViewer.

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    Endpoint Data Protection

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

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    Integrations

    Automate workflows and drive enterprise-wide performance.

    Why Matrix42?

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    AI Your Way

    Bring AI to every role in your organization - on your terms.

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    Cloud Your Way

    All the benefits of cloud, with the flexibility, control and data sovereignty you need.

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    The European Choice

    Software that is built, hosted and supported in Europe.

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    Matrix 42 - Marketplace

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    Cost and Compliance

    Get full visibility of all your software and licenses – maximizing their value and reducing unnecessary costs.

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    Process efficiency

    Manage all your PCs, servers, OS deployments, software distribution packages, patching and inventory.

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    Operational agility

    Track and manage all your IT assets in one place – saving you time and money.

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    End User experience

    Secure your endpoints at every possible point and stop valuable data from leaving your company.

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    Intelligent automation

    Gain control of complex manual processes through autonomous execution.

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    Industries

    From the public sector to construction, see how our solutions have helped companies in your industry.

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    Healthcare

    Transform healthcare with secure, efficient, and compliant service management that enhances care and protects patient data.

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    Public Sector

    Modernize public services with secure, efficient, and compliant service management that automates work and ensures data sovereignty.

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    Our partners are industry experts. They have successfully completed the Matrix42 certification program and are dedicated to ensuring the success of your project.

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Products

  • Service Management
  • Intelligence
  • Software Asset Management
  • SaaS Management
  • IT Asset Management
  • Unified Endpoint Management
  • Identity Governance and Administration
  • Remote Assistance
  • Endpoint Data Protection
  • Integrations

Why Matrix42?

  • AI Your Way
  • Cloud Your Way
  • The European Choice

Marketplace

Matrix 42 - Marketplace

Explore the Matrix42 Marketplace

Enhance productivity and customize your digital workspace with ready-to-use apps and integrations.

Visit the Marketplace

Solutions

  • Cost and Compliance
  • Process efficiency
  • Operational agility
  • End User experience
  • Intelligent automation

Industries

  • Industries
  • Healthcare
  • Public Sector

Services

  • Matrix42 Academy
  • Professional services organization
Get a Free Consultation Take the first step toward smarter decisions with our free consultation service.

Partners program

  • Find a partner
  • Become a partner
  • Partner portal

User resources

  • Webinars & events
  • Video
  • Webinar recordings
  • Downloads

Learn more

  • Success stories
  • Blog
  • Press room
  • Product news

M42 careers

  • Open positions
  • Working at Matrix42

About Matrix42

  • The European Choice
  • Management team
  • About us

Contact

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We are happy to answer your questions.

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Rethinking retail: efficient solutions for your success

Optimize your IT processes, increase efficiency and create a seamless shopping experience - with Matrix42, your partner for digitalization and automation in retail.

Arrange a free initial consultation

The biggest challenges in retail...

The retail industry faces unique challenges that require a flexible and efficient IT infrastructure. The most common problems include:

Data security and compliance

Strict regulations and the protection of sensitive customer data require the highest standards.

Complex IT landscapes

Store networks, mobile devices and checkout systems must be managed centrally.

Increased efficiency

Manual processes and outdated systems slow down productivity.

Fast customization

Market changes and new customer needs require flexible IT solutions.

KRITIS requirements

High security standards and strict requirements for the protection of critical retail structures.

... and how we solve them: AI-supported service management - exactly as you want it

Want to take advantage of modern service management without losing control of your data? Matrix42 offers the solution: a comprehensive, AI-powered platform that delivers cloud and AI on your terms. Starting your service transformation has never been easier.

Comprehensive platform

Automate service management for greater efficiency - with complete transparency and integration of your IT and software assets. Optimize the end-user experience and ensure the security of your services, identities and endpoints.

Fast added value

Get started quickly and easily - with ready-to-use processes and functions as well as professional onboarding support. Scale, adapt and reconfigure as your business needs evolve.

Cloud Your Way

Meet EU and industry-specific data protection requirements. With Matrix42, you choose the hosting model that best suits your policies and compliance requirements - whether cloud, private cloud or on-premises.

Made in Europe

Minimize risk with a software platform that is developed, hosted and supported in Europe. Benefit from support teams in your local language and a network of local partners who are with you every step of the way.

Matrix42 in retail: practical examples from various segments

Food trade

In food retail, speed, freshness and seamless supply take center stage. Matrix42 helps companies to efficiently manage complex supply chains and centrally manage store networks while maintaining the highest standards of security and compliance. From the checkout zone to warehouse logistics, Matrix42 provides stable and flexible IT solutions that enable smooth processes, avoid downtime and ensure a consistently positive shopping experience for customers.
A person stands in a supermarket aisle and takes an item from the shelf. Next to them is a shopping cart with fresh fruit and vegetables.

Fashion & Clothing

Take your fashion and apparel business to the next level. Matrix42 supports you in the efficient management of point-of-sale systems, inventory and digital touchpoints. With secure and scalable IT solutions, Matrix42 creates the basis for smooth processes, more transparency and an inspiring shopping experience across all channels.
The success story of Olymp Bezner KG
A person is standing at a desk in a small work area, working on a laptop. Around the desk are clothes racks and packing materials such as cardboard boxes and adhesive tape.

Electronics & Technology

Matrix42 offers efficient IT solutions for electronics stores and technology stores. By automating central processes and connecting brick-and-mortar retail and online business, you create a stable basis for growth. From warehouse management to digital services, Matrix42 ensures that your systems run reliably and that your customers can shop smoothly at all times.
A person is standing in an electronics store, holding a tablet and looking at laptops on display on a counter.

Furniture & Furnishings

Matrix42 supports furniture stores and furniture stores with scalable IT solutions that significantly simplify administration and processes. This allows you to maintain an overview of stores, inventories and supply chains. By optimizing the IT infrastructure, Matrix42 enables greater efficiency in operations and at the same time ensures modern digital services that inspire and retain customers.
A person stands in a furniture store and looks at a display of sofas arranged on several levels.

Drugstore & Cosmetics

Maximum efficiency and data security for drugstores and perfumeries. Matrix42 helps you centralize your IT and create a modern shopping experience. From the secure management of sensitive customer data to the optimization of store and online processes, Matrix42 ensures stable workflows and a seamless connection of all sales channels.
A person is in a pharmacy, holding a tablet and standing between shelves of medicines and health products.

Sport & Leisure

Matrix42 supports sports stores and outdoor stores with flexible IT solutions that optimize inventory management, customer service and digital sales processes. From inventory control to digital services, Matrix42 ensures that processes remain efficient and customers enjoy a seamless shopping experience - both online and in-store.
A person is in an outdoor clothing store, holding a hiking boot and examining it while carrying a clipboard. Jackets and other shoes are displayed around her.

DIY stores & Garden

Matrix42 helps DIY stores and garden centers to centralize IT systems and networks efficiently and simplify processes. From the management of devices to the optimization of store and logistics processes, Matrix42 creates the basis for stable, secure processes and optimal service for customers.
A person stands in front of shelves of tools and equipment in a DIY store and checks information on a tablet.

Books, Media & Entertainment

Optimize your bookstores and media businesses with Matrix42. Our solutions ensure smooth IT management and an improved customer experience. Matrix42 helps you manage inventory efficiently, integrate digital services and deliver a consistent shopping experience across all channels.
Interior of a bookshop with wooden bookshelves, warm lighting and a central touchscreen kiosk. More books are displayed on tables and there are plants in the room.

Luxury goods

With Matrix42, luxury boutiques and jewelers benefit from customized IT solutions that enable exclusive shopping experiences. Matrix42 supports the central management of IT systems and digital services, ensuring stable processes, maximum data protection and a first-class customer experience.
A person is sitting at a workbench, holding a ring in their hand and looking at design sketches on a tablet. There are tools, materials and several rings on the work surface.

E-Commerce

With Matrix42, online stores and marketplaces benefit from efficient IT solutions that combine automation and security. Matrix42 creates a reliable basis for stable workflows, optimized processes and flexible adaptations to growing requirements in digital commerce.
A person is working on a laptop and standing at a table in a warehouse, with shelves full of stacked boxes in the background.

Specialty trade

From pharmacies to pet supplies: Matrix42 offers flexible IT solutions that are specially tailored to the requirements of specialty retail. Matrix42 ensures central administration, stable processes and the integration of digital services - so that you can manage processes efficiently and offer your customers a seamless shopping experience.
A person is standing at a store counter holding a payment terminal while another person holds out a card for the payment transaction. Clothing and accessories can be seen in the background.

Gastronomy & Food-to-go

Optimize your IT for cafés, restaurants and bakeries. Matrix42 ensures seamless integration of ordering and POS systems. Matrix42 helps you to design efficient processes, connect digital services and offer your customers a smooth, modern gastronomy experience.
Self-service ordering terminals in a restaurant, with several touchscreens displaying menu offerings. Tables and seating areas can be seen in the background.

Take charge of your cloud solutions with Cloud Your Way, a flexible approach that allows you to choose between public, private or on-premises deployment models depending on your organization's needs.

Download the "Cloud Your Way" whitepaper

ITSM toolbox for retailers

ITSM Buyer's Guide

Download our step-by-step guide to choosing an ITSM tool that's right for you.

Download guide

AI readiness checklist

Is your company ready for AI in service management?

Download our practical AI adoption checklist to lay the right foundation for AI in service management.

Download checklist

NIS2 and DORA Whitepaper

NIS2 and DORA place new demands on the retail sector. Read the whitepaper to find out how you can efficiently combine IT service management, compliance and transparency - and implement regulatory requirements in a practical way with Matrix42.

Download whitepaper

A selection of retailers who already trust us

  • C&A Logo
  • ernstings family logo
  • new yorker logo
  • puma logo
  • mpreis logo
  • Rewe group logo
  • olymp logo
  • alnatura logo
  • Bucherer logo
  • galeries lafayette logo
  • C&A Logo
  • ernstings family logo
  • new yorker logo
  • puma logo
  • mpreis logo
  • Rewe group logo
  • olymp logo
  • alnatura logo
  • Bucherer Logo
  • galeries lafayette logo

What our customers say

"A client installation that used to take us around three hours can now be done in 30 minutes or less. That was exactly the kind of improvement we were looking for."

Keven Kanet Project Manager, IT Infrastructure, Olymp Bezner KG
Read the case study

Automation redefined: how onboarding, cross-boarding and offboarding work at Alnatura

Alnatura Matrix42 Webinar: Automation redefined
Watch the recording
Latest news

IT experts love Matrix42

Matrix42 was recognizedas a Strong Performer in the Gartner® Voice of the Customer 2025 for IT Service Management Platforms.

Learn more

The latest blog posts about retail

Industry-wide recognition for Matrix42 service management

  • PinkVERIFYTM Certified 11 Processes
  • Serview Certified Tool
  • PUR 2020 Champion IT Service Desk
  • PUR 2020 Champion Client Lifecycle Management
  • Strong Performer, The Forrester WaveTM- Unified Endpoint Management, Q4 2019
  • ISMSC Award
  • Gartner Magic Quadrant for Enterprise Mobility Management Suites 2017
  • Accelerator Unified Endpoint Management, Crisp Vendor Universe 2017/ 2018 Workplace and Mobility Vendor & Service Provider Comparison
  • Accessibility BITV-Test Certified
  • PinkVERIFYTM Certified 11 Processes
  • Serview Certified Tool
  • PUR 2020 Champion IT-Servicedesk
  • PUR 2020 Champion Client Lifecycle Management
  • Strong Performer, The Forrester WaveTM- Unified Endpoint Management, Q4 2019
  • ISMSC Auszeichnung
  • Gartner Magic Quadrant for Enterprise Mobility Management Suites 2017
  • Accelerator Unified Endpoint Management, Crisp Vendor Universe 2017/ 2018 Workplace und Mobility Vendor & Service Provider Comparison
  • Accessibility BITV-Test Certified
93%

Customer satisfaction

3x

Faster to implement

51%

ROI with our ESM platform

30+

Years of experience

Ready to start your service management transformation in retail?

Arrange a free demo
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