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Intelligent Service Management
Success Story: GLB Group
How the GLB Group Is Digitalizing Its Service Processes With Matrix42, the Swiss construction and building services provider creates a central platform for IT a…
Intelligent Service Management
Success Story: ALHO
We’re all in on Digital Experience! How ALHO dramatically increases efficiency by supporting cross-functional business processes with Matrix42 Enterprise Servic…
Intelligent Service Management
Success Story: Endress+Hauser
From IT tool to business „Swiss army knife“ How Endress+Hauser Flow ensures seamless user experiences with Enterprise Service Management from Matrix42.
Intelligent Service Management
Success Story: Wittmann Group
Organizational (I)Transformation powered by Matrix42 How the WITTMANN Group created a single point of contact between IT and users with ITSM from Matrix42.
Intelligent Service Management
Success Story: CIRAD
Central platform for global service management The agricultural research center CIRAD integrates services from different departments with Matrix42 and ensures g…
Intelligent Service Management
Success Story: Cristal Union
New service portal improves user experience and support quality The Cristal Union cooperative has modernized its IT service processes with Matrix42 and IT-tude…
Unified Endpoint Management (UEM)
Success Story: University of Vienna
The Challenge The University of Vienna is one of the oldest and largest universities in Europe. In the past, the university had two different systems to manage…
Intelligent Service Management
Success Story: ALBA
IT Service Management Automation Deluxe – integrating service providers at ALBA Group.
Intelligent Service Management
Success Story: FAYAT
The Challenge FAYAT are a leading independent construction and industrial group based in France. With over 160 companies in 170 countries they employ over 19,00…
Unified Endpoint Management (UEM)
Success Story: Fastweb
The Challenge Fastweb is one of the biggest communications operators in Italy – offering a wide range of voice and data services to households and businesses. I…
Intelligent Service Management
Success Story: Infineon Technologies
Overview Infineon Technologies AG Infineon Technologies AG offers semiconductor and system solutions addressing three central challenges: energy efficiency, com…
Saas Management
How Metacore Improved SaaS Visibility and Reduced Spend with Matrix42 SaaS Management
Supporting Metacore's need for greater SaaS transparency, spend control, and scalable software governance. As Metacore experienced rapid growth, the number of S…
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Intelligent Service Management
How a Swedish City Digitized Workflows Across Departments
To understand how one of Sweden’s most serviceintensive municipal ecosystems transformed its workflows, we spoke with Anna Westerståhl, IT Controller, and Andre…
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Intelligent Service Management
Professional IT Service Management for Austria's Leading Private Brewery - Stiegl
About Stiegl Stiegl Brewery in Salzburg has an impressive history. Since its first documented mention in 1492, it has stood for traditional brewing craftsmanshi…
IGA
Caruna Combines Matrix42 IGA with ITSM to Enhance Access Management
Initial Challenge Caruna, Finland's largest electricity distribution company, identified new needs and challenges in access management due to a changing operati…
Intelligent Service Management
Success Story: SPIRIT/21 AG
Challenge As a leading IT service provider operating across Germany, Austria, and Switzerland, SPIRIT/21 AG faced growing challenges with an outdated service ma…
Intelligent Service Management
Success Story: SEG Automotive
The Challenge As a globally operating organization, SEG Automotive needed to manage IT service processes consistently across multiple international sites. Diffe…
IGA
Success Story: Donner & Reuschel AG
Challenge Operating in a highly regulated banking environment, Donner & Reuschel AG needed to manage complex IT service processes while ensuring efficiency,…
Intelligent Service Management
Success Story: Vaisala
The Challenge At Vaisala, IT support services were distributed across multiple platforms, resulting in fragmented processes, delays, and operational inefficienc…
Intelligent Service Management
Transforming IT Efficiency at Avarn Security Finland with AI-powered Matrix42 Professional
Avarn Security Finland embarked on a mission to optimize its IT operations, serving an employee base of roughly 3,000 individuals. The company turned to Matrix4…
Intelligent Service Management
20 Years of Success: How SIEGENIA transformed Their Service Management
SIEGENIA, a family-owned manufacturer with 2,800 employees across six international production sites, has built a remarkable 20-year partnership with Matrix42.…
Intelligent Service Management
Success Story: ASUGI
The Challenge As a large public healthcare organization, Azienda Sanitaria Universitaria Giuliano Isontina di Trieste needed to modernize its IT Service Managem…
Intelligent Service Management
The City of Tampere's Journey with Matrix42
Overcoming strict data security & control requirements The City of Tampere, the largest inland city in the Nordic region and a key center for culture and ec…
Intelligent Service Management
Success Story: Mediterra Datacenters
The Challenge As a fast-growing data center provider, Mediterra Datacenters faced increasing complexity in managing IT assets and service tickets across its env…
AI
Streamlining Finnish National Language Certificate Administration with Conversational AI
The initial challenge The Finnish National Agency for Education, a national development agency under the Ministry of Education and Culture, is facing an escalat…
Service Desk
Savonia University of Applied Sciences - Matrix42 Success Story
A clearer service experience across the university with Matrix42 Enterprise Service Management Savonia University of Applied Sciences is a large, multidisciplin…
