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MarketplaceMatrix 42 - Marketplace2025-07-14https://www.matrix42.com/en/itil-problem-management-practicehttps://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4/medium.jpgMatrix42 Intelligent Service ManagementIs your legacy service management holding your organization back? Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/matrix42-theme/Images/Dude_Szenes.svgDude_SzenesDude_Szeneshttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/M42_Dudes-MiscScenes_Laptop-AI.pngA person is sitting on the floor working on a laptop. 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In this video, we explore the unique expectations facing organizations as they embrace digitalization and automation, highlighting the importance of trust, transparency, and compliance within the European context. Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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Electronic components and conductive pathways surround the chip.Data Sovereignty in the AI Landscape Why Digital Sovereignty Matters for Europehttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/Imported_Blog_Media/Matrix42%20VP%20Channel%20Oliver%20Herzog.pngMatrix42 VP Channel Oliver HerzogMatrix42 VP Channel Oliver Herzog2025-10-13https://www.matrix42.com/en/product-news/new-on-the-matrix42-marketplace-personio-hr-connectorhttps://www.matrix42.com/hubfs/matrix42-theme/Images/SOCIALMEDIA_X_32x32.svgSOCIALMEDIA_X_32x32SOCIALMEDIA_X_32x32https://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/settings_import_2_EN.webpsettings_import_2_ENsettings_import_2_ENhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/EPC_NotecardsA5_01%20(1)-2.pngEPC_NotecardsA5_01 (1)-2EPC_NotecardsA5_01 (1)-2https://www.matrix42.com/hubfs/branding/icons/linkedin.svglinkedinlinkedinhttps://www.matrix42.com/hubfs/WebDudes_M42_Integrations-F.webpAn illustration of a person sitting at a laptop with a Matrix42 logo sticker. 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In this insightful video, we explore how Matrix42's ITSM processes are empowering around 3,000 employees to work more efficiently and effectively at Avarn Security. Key takeaways from this video include: - The benefits of using Matrix42’s to optimize workflows and maintain complete visibility over operations. - How implementing structured approval chains ensures compliance and keeps critical information accessible, avoiding the pitfalls of lost emails. - Insights into the seamless collaboration experienced with Matrix42 and Efecten, enhancing both sales and consulting efforts. Join us as we dive into the practical applications of Matrix42's solutions, demonstrating how they have transformed service management and improved the employee experience. Discover how our innovative approach can help your organization stay on track, reduce inefficiencies, and foster a culture of accountability and transparency. Don’t miss out on learning about effective strategies that can elevate your service management capabilities!https://www.matrix42.com/hubfs/Client%20Facetime%20Videos%202025/Walterri%20Wolin%20Avarn%20Finland.mp464nonoITSMTyöntekijätTehostaminenMatrix42Hyväksyntäketjuthttps://www.matrix42.com/hubfs/avarn_security_logo.pngAvarn Security logoavarn_security_logohttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/Security_u_Management_800x600.jpgTwo people stand outdoors near a vehicle, wearing formal clothing and earpieces. One person adjusts clothing at the neckline while the other speaks into a handheld device. 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The glass wall behind them displays the text “LAB8 Haaga‑Helia.” Tables, chairs, and indoor plants are visible in the background.HH Vuosikertomus FIN_L8A3670 (1)https://www.matrix42.com/hubfs/Vaakuna_Tampere_negateksti.pngCity of Tampere logoVaakuna_Tampere_negatekstihttps://www.matrix42.com/hubfs/Security_u_Management_800x600.jpgTwo people stand outdoors near a vehicle, wearing formal clothing and earpieces. One person adjusts clothing at the neckline while the other speaks into a handheld device. The background shows an urban setting with glass structures.Security_u_Management_800x600https://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/payex_logo.webppayex_logopayex_logohttps://www.matrix42.com/hubfs/Helsingborg_Logo_A1_RGB_01-1.pngHelsingborg_Logo_A1_RGB_01-1Helsingborg_Logo_A1_RGB_01-1https://www.matrix42.com/hubfs/G%C3%A4vleborg%20Success%20Story_hero%20image.webpCobblestone street lined with colorful wooden buildings. Traditional houses with painted facades, windows, and small trees border the narrow lane under a clear blue sky.Gävleborg Success Story_hero imagehttps://www.matrix42.com/hubfs/110kv_pylv%C3%A4spystys_2018_08_Caruna.jpgAn image showing a tall metal utility structure with a worker positioned high on the framework. The structure resembles part of an electrical transmission tower, with insulators and cables attached. The sky in the background is bright and partly cloudy.110kv_pylväspystys_2018_08_Carunahttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/success-stories-atf-img.webpThree people are gathered around a laptop in an office, looking at the screen. One points toward the display while documents, a pen, and office items lie on the desk. A brick wall and whiteboard are visible in the background.success-stories-atf-imghttps://www.matrix42.com/hubfs/avarn_security_logo.pngAvarn Security logoavarn_security_logohttps://www.matrix42.com/hubfs/koncernlogotyp_svart.pngkoncernlogotyp_svartkoncernlogotyp_svarthttps://www.matrix42.com/hubfs/S%C3%B6dert%C3%A4lje%20Succcess%20Story_hero%20image.webpWaterfront view with multi‑story buildings reflected in calm water. Residential and commercial buildings line the quay, with illuminated streetlights and storefronts visible along the shoreline.Södertälje Succcess Story_hero imagehttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/savonia_logo_uas_background_magenta_rgb.jpgsavonia_logo_uas_background_magenta_rgbsavonia_logo_uas_background_magenta_rgbhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/S%C3%B6dert%C3%A4lje.pngSödertäljeSödertäljehttps://www.matrix42.com/hubfs/Vaisala-Vantaa-HQ.webpExterior view of a modern brick and glass office building with vertical red accents and a triangular roof element. 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MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logo2025-10-09https://www.matrix42.com/fi/blog/manuaalisista-toiminnoista-autonomiseen-ithenhttps://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp4/medium.jpgAI-Native Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer experiences.https://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp486nonoAINativeWorkflowAutomationBenefitsitsmMatrix42IntelligenceAIEnterpriseServiceManagementesmAIWorkflowDesignerhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/ca-header-assets/Resources-megamenu-section.pngResources-megamenu-sectionResources-megamenu-sectionhttps://www.matrix42.com/hubfs/converted_image.webpAn illustration showing a flow between self‑service and users. 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A person holding a tablet is shown next to the user label.converted_imagehttps://www.matrix42.com/hubfs/m42-placeholder-blog-image.pngm42-placeholder-blog-imagem42-placeholder-blog-imagehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/image-png-1.pngimage-png-1image-png-1https://www.matrix42.com/hubfs/JKP07158.jpgJKP07158JKP07158https://www.matrix42.com/hubfs/Email-subs-form-section-illustration.webpEmail-subs-form-section-illustrationEmail-subs-form-section-illustrationhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/Untitled.webpUntitledUntitled2026-03-05https://www.matrix42.com/en/service-deskhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/01_website-assets/banners/matrix42-european-landscape-dark-background-banner.webpA 2D digital design showing mountains and a road leading toward a combined skyline of famous city buildings.matrix42-european-landscape-dark-background-bannerhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplace2025-10-23https://www.matrix42.com/sv/live-webinars/intelligent-asset-management-webinarhttps://www.matrix42.com/hubfs/Social%20Template%20Dark-3%20(2).pngSocial Template Dark-3 (2)Social Template Dark-3 (2)https://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Cloud-Assets_Light.pngAn icon showing a cloud shape connected by two lines to a vertical rectangle and a laptop, placed inside a shield‑like blue background.Matrix42_Icon_Cloud-Assets_Lighthttps://www.matrix42.com/hubfs/Namnl%C3%B6s%20-%2016%20september%202025%20kl.%2010.16.23-2-Why%20Matrix.pngNamnlös - 16 september 2025 kl. 10.16.23-2-Why MatrixNamnlös - 16 september 2025 kl. 10.16.23-2-Why Matrixhttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Config_Light.pngAn icon of three blue gear shapes with orange centers arranged diagonally, placed on a blue shield‑like background.Matrix42_Icon_Config_Lighthttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/Social%20Template%20Dark-1-Glenn.pngGlenn JäderlundSocial Template Dark-1-Glennhttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Currency_Light.pngAn icon of two coins outlined in blue, one with an orange euro symbol and one with an orange dollar symbol, placed on a blue shield‑like background.Matrix42_Icon_Currency_Lighthttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Search_Light.pngAn icon showing a magnifying‑glass shape in orange placed inside a shield‑like light blue background.Matrix42_Icon_Search_Lighthttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Image2026-08-24https://www.matrix42.com/fr/identity-governance-and-administrationhttps://www.matrix42.com/hubfs/01_website-assets/banners/Matrix42_IGA.jpegMatrix42_IGAMatrix42_IGAhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/20220128-0522-kuenstliche-intelligenz-im-itsm-img.webpTwo people are seated indoors discussing content on a tablet. A laptop is open on a nearby table, and a smartphone rests beside them. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Dude_Szenes.svgDude_SzenesDude_Szeneshttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Teamwork_1.pngThree people are standing next to each other. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. 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Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/AICampaignWhitepaperAssets-03-ezgif.com-png-to-webp-converter.webpIllustration of a person seated with a laptop displaying the Matrix42 logo. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/AICampaignWhitepaperAssets-03-ezgif.com-png-to-webp-converter.webpIllustration of a person seated with a laptop displaying the Matrix42 logo. 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Around the person are floating interface elements, including a checklist, a chart, and text cards, along with a plant in the background.Dude_Szenes_Checklist_Work-2https://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/WebDudes_M42_Integrations-F.webpAn illustration of a person sitting at a laptop with a Matrix42 logo sticker. Various digital interface elements surround the scene, including bar charts, a pie chart, a flowchart, a mobile screen, and a document window. A cup and plants are also visible.WebDudes_M42_Integrations-Fhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplace2026-09-08https://www.matrix42.com/en/matrix42-saas-managementhttps://www.matrix42.com/hubfs/m42-saas-management-V2%20(1).mp4/medium.jpgM42 SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Behind the person are abstract elements including a plant, two square icons, and a pie chart.HR Illustrations_Healthcare Workerhttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/mpreis_logo.webpmpreis_logompreis_logohttps://www.matrix42.com/hubfs/Retail_Gastro.pngRetail_GastroRetail_Gastrohttps://www.matrix42.com/hubfs/Retail_Bookstores.pngRetail_BookstoresRetail_Bookstoreshttps://www.matrix42.com/hubfs/Retail_E-Commerce.pngRetail_E-CommerceRetail_E-Commercehttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/galeries-lafayette_logo.webpgaleries-lafayette_logogaleries-lafayette_logohttps://www.matrix42.com/hubfs/HR%20Illustrations_Healthcare%20Worker%20on%20Laptop.pngAn illustration of a person with long wavy hair sitting at a desk, resting their head on one hand while using a laptop with stickers on the lid. A mug is placed on the desk.HR Illustrations_Healthcare Worker on Laptophttps://www.matrix42.com/hubfs/ISMSC.webpISMSCISMSChttps://www.matrix42.com/hubfs/matrix42-theme/Images/IT_20Service_20Management_2c_20SERVIEW_20GmbH.pngIT_20Service_20Management_2c_20SERVIEW_20GmbHIT_20Service_20Management_2c_20SERVIEW_20GmbHhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/matrix42-theme/Images/Service_20Desk_2c_20techconsult_20GmbH.pngPUR 2020 Champion IT-Servicedesk awarded by techconsultService_20Desk_2c_20techconsult_20GmbHhttps://www.matrix42.com/hubfs/Olymp%20Logo.pngOlymp LogoOlymp Logohttps://www.matrix42.com/hubfs/matrix42-theme/Images/PinkVERIFYTM%20Certified%2011%20Processes-3.pngPinkVERIFYTM Certified 11 Processes-3PinkVERIFYTM Certified 11 Processes-32026-07-01https://www.matrix42.com/en/success-stories/spirit-21-ag-service-managementhttps://www.matrix42.com/hubfs/Andr%C3%A9%20Hoffmann%20-%20SPIRIT%2021%20AG.mp4/medium.jpgAndré HoffmannAndré Hoffmann - SPIRIT 21 AGhttps://www.matrix42.com/hubfs/Andr%C3%A9%20Hoffmann%20-%20SPIRIT%2021%20AG.mp4110nonohttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/CoraCover.webpClose-up of shopping cart handles displaying the Cora logo in red and blue. Multiple rows of nested shopping carts extend into the background inside a retail store, with metal frames and soft indoor lighting visible.CoraCoverhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/Payex%20Success%20Story_hero%20image.webpTwo people walk together on an indoor staircase next to large glass windows. Both wear business attire and are engaged in conversation while moving between office floors. Buildings are visible through the windows in the background.Payex Success Story_hero imagehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/spirit21-building.webpExterior view of a multi‑story office building with a symmetrical layout and a blue central section. The facade combines light panels and rows of windows. A staircase leads to the entrance, with a sign near the door, and trees and grass are visible around the building under clear daylight.spirit21-buildinghttps://www.matrix42.com/hubfs/HH%20Vuosikertomus%20FIN_L8A3670%20(1).webpThree people sit around a table in a collaborative workspace with laptops and a mobile device. The glass wall behind them displays the text “LAB8 Haaga‑Helia.” Tables, chairs, and indoor plants are visible in the background.HH Vuosikertomus FIN_L8A3670 (1)https://www.matrix42.com/hubfs/matrix42-theme/Images/Cora.pngCora logoCorahttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/HH_logo_2020.pngHaaga-Helia logoHH_logo_2020https://www.matrix42.com/hubfs/spirit21_logo.pngSpirit/21 logospirit21_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/payex_logo.webppayex_logopayex_logo2026-08-04https://www.matrix42.com/de/partner-portalhttps://www.matrix42.com/hubfs/partner-portal-hero.webppartner-portal-heropartner-portal-herohttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Image2026-02-17https://www.matrix42.com/it/change-enablementhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/01_website-assets/banners/matrix42-european-landscape-dark-background-banner.webpA 2D digital design showing mountains and a road leading toward a combined skyline of famous city buildings.matrix42-european-landscape-dark-background-banner2025-11-25https://www.matrix42.com/fr-fr/fr/julie-mohr-digitalize-and-automate-2026https://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/Speakercards-JulieMohr.webpPortrait image of Julie MohrSpeakercards-JulieMohrhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logo2026-09-04https://www.matrix42.com/itil-service-request-management-practicehttps://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4/medium.jpgMatrix42 Intelligent Service ManagementIs your legacy service management holding your organization back? Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/M42_Dudes-MiscScenes_Presentation%202.pngA person stands with arms crossed in front of a display showing charts and graphs. A plant, a speech bubble, and a cup are visible around the figure.M42_Dudes-MiscScenes_Presentation 2https://www.matrix42.com/hubfs/AICampaignWhitepaperAssets-03-ezgif.com-png-to-webp-converter.webpIllustration of a person seated with a laptop displaying the Matrix42 logo. Chat bubbles, a smartphone, a cup, and decorative graphics appear around the scene.AICampaignWhitepaperAssets-03-ezgif.com-png-to-webp-converterhttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/M42_Dudes-MiscScenes_Home%20Office%201.pngA person is sitting on the floor working on a laptop. Nearby are a clipboard with papers, headphones, a cup with a drink, and several small clips.M42_Dudes-MiscScenes_Home Office 1https://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/M42_Dudes-MiscScenes_Multitasking.pngA person is walking while carrying books and holding a cup. A bag is slung over one shoulder, and a communication device is held near the head.M42_Dudes-MiscScenes_Multitaskinghttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/M42_Dudes-MiscScenes_Research.pngA person is sitting at a desk working on a laptop. Several sticky notes float around, and a plant and a diagram are visible in the background.M42_Dudes-MiscScenes_Researchhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Product-Banners-MarkerSize-5-ITSM-1.jpegProduct-Banners-MarkerSize-5-ITSM-1Product-Banners-MarkerSize-5-ITSM-1https://www.matrix42.com/hubfs/WebDudes_M42_Integrations-F.webpAn illustration of a person sitting at a laptop with a Matrix42 logo sticker. Various digital interface elements surround the scene, including bar charts, a pie chart, a flowchart, a mobile screen, and a document window. A cup and plants are also visible.WebDudes_M42_Integrations-Fhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Jeffi%20NIS2%20Lightmode.pngEffi and Jeffi are standing next to each other. Around them are illustrated security elements, including a lock, a key, and multiple star shapes.Jeffi NIS2 Lightmodehttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes-Coworker.pngA person is standing with arms crossed while holding a closed book. A plant and a window appear in the background.Dude_Szenes-Coworkerhttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Present.pngIllustration of a person standing with arms crossed in front of a large data dashboard displaying charts and graphs.Dude_Szenes_Presenthttps://www.matrix42.com/hubfs/matrix42-theme/Images/Dude_Szenes.svgDude_SzenesDude_Szenes2026-07-10https://www.matrix42.com/en/itil-measurement-reporting-performance-analyticshttps://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4/medium.jpgMatrix42 Intelligent Service ManagementIs your legacy service management holding your organization back? Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. 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Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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A tablet and stylus lie on the desk. Around the person are floating interface elements, including a checklist, a chart, and text cards, along with a plant in the background.Dude_Szenes_Checklist_Work-2https://www.matrix42.com/hubfs/Fullsize%20Webbanner%20Template-6-Why%20Matrix.pngFullsize Webbanner Template-6-Why MatrixFullsize Webbanner Template-6-Why Matrixhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplace2025-10-23https://www.matrix42.com/en/partners/adaxi2026-06-23https://www.matrix42.com/de/resources/end-to-end-it-management-mit-true-it-asset-visibilityhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/Dude_Szenes_Checklist_Work-2.pngIllustration of a person seated at a desk using a laptop with an “M42” logo. 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A tablet and stylus lie on the desk. Around the person are floating interface elements, including a checklist, a chart, and text cards, along with a plant in the background.Dude_Szenes_Checklist_Work-2https://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/m42-Viio-Campaign-demo_Header-Image%20no%20logo%201-1.pngAn illustration of a person sitting and using a tablet. Around the person are interface elements including bar charts, a card‑style panel, and gear icons in the background.m42-Viio-Campaign-demo_Header-Image no logo 1-1https://www.matrix42.com/hubfs/Bj%C3%B6rge%20D%C3%B6rr.jpegBlack‑and‑white portrait photo of a person facing the camera against a plain background. The face and upper shoulders are visible, with short hair, an earring, and a small beard detail on the chin.Björge Dörr2025-12-15https://www.matrix42.com/sv/live-events/digitalize-and-automate-2026https://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/digitalize-and-automate-2024_event-image.webpMatrix42 CEO Niilo Fredrikson on stage at the Digitalize and Automate 2024 event.digitalize-and-automate-2024_event-imagehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Image2026-08-12https://www.matrix42.com/fi/toimialathttps://www.matrix42.com/hubfs/matrix42-theme/Images/AdobeStock_333601176-1.jpegClose-up of a laser cutter working on a metal surface, with bright sparks emanating from the point of contact, against a blurred industrial background.AdobeStock_333601176-1https://www.matrix42.com/hubfs/matrix42-theme/Images/AdobeStock_853593875-1.jpegClose‑up of fiber‑optic cables with bright light traveling along curved strands. 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Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. 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Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. 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In this video, we explore the unique expectations facing organizations as they embrace digitalization and automation, highlighting the importance of trust, transparency, and compliance within the European context. Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Product-Banners-MarkerSize-5-ITSM-1.jpegProduct-Banners-MarkerSize-5-ITSM-1Product-Banners-MarkerSize-5-ITSM-1https://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Present.pngIllustration of a person standing with arms crossed in front of a large data dashboard displaying charts and graphs.Dude_Szenes_Presenthttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Working_Together.pngTwo people standing at a desk shaking hands. 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AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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An audience is seated in the foreground.EPC26_Niilo2026-04-28https://www.matrix42.com/en/success-stories/alho-service-managementhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/payex_logo.webppayex_logopayex_logohttps://www.matrix42.com/hubfs/ALHO_hero%20image.webpA modern three‑story building with rectangular windows stands beside a red running track with marked lanes. A pedestrian bridge and additional buildings are visible in the background under clear daylight.ALHO_hero imagehttps://www.matrix42.com/hubfs/CoraCover.webpClose-up of shopping cart handles displaying the Cora logo in red and blue. Multiple rows of nested shopping carts extend into the background inside a retail store, with metal frames and soft indoor lighting visible.CoraCoverhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/HH_logo_2020.pngHaaga-Helia logoHH_logo_2020https://www.matrix42.com/hubfs/matrix42-theme/Images/Cora.pngCora logoCorahttps://www.matrix42.com/hubfs/HH%20Vuosikertomus%20FIN_L8A3670%20(1).webpThree people sit around a table in a collaborative workspace with laptops and a mobile device. The glass wall behind them displays the text “LAB8 Haaga‑Helia.” Tables, chairs, and indoor plants are visible in the background.HH Vuosikertomus FIN_L8A3670 (1)https://www.matrix42.com/hubfs/Payex%20Success%20Story_hero%20image.webpTwo people walk together on an indoor staircase next to large glass windows. Both wear business attire and are engaged in conversation while moving between office floors. Buildings are visible through the windows in the background.Payex Success Story_hero imagehttps://www.matrix42.com/hubfs/m42-placeholder-blog-image.pngm42-placeholder-blog-imagem42-placeholder-blog-imagehttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/alho_logo.webpalho_logoalho_logohttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplace2026-08-04https://www.matrix42.com/en/resources/july-8th-how-to-save-25-on-your-software-spendhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/matrix42-theme/Images/Matrix42_Website%20Favicon_16x16-01.svgThe short version of the Matrix42 logo showing a black letter M followed by an orange shape containing the white number 42.Matrix42_Website Favicon_16x16-01https://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Image2026-06-21https://www.matrix42.com/en/resources/q4-2025-release-webcast-enterprisehttps://www.matrix42.com/hubfs/matrix42-theme/Images/Matrix42_Website%20Favicon_16x16-01.svgThe short version of the Matrix42 logo showing a black letter M followed by an orange shape containing the white number 42.Matrix42_Website Favicon_16x16-01https://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/Image_M42-Enterprise-1.webpA view of a modern office building with large curved glass windows. Inside, several people are working at desks in a brightly lit environment during the evening or nighttimeImage_M42-Enterprise-1https://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logo2025-10-21https://www.matrix42.com/sv/resources/webinars/matrix42-iga-webinarhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/Matrix42_IGA%20(1).webpMatrix42_IGA (1)Matrix42_IGA (1)https://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/matrix42-theme/Blog/image/Matrix42_IGA.pngMatrix42_IGAMatrix42_IGAhttps://www.matrix42.com/hubfs/matrix42-theme/Images/digitalize-and-automate-2024_event-image.webpMatrix42 CEO Niilo Fredrikson on stage at the Digitalize and Automate 2024 event.digitalize-and-automate-2024_event-imagehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/Untitled%20design.svgUntitled designUntitled designhttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/Intelligent%20Asset%20Management%20webinar.svgIntelligent Asset Management webinarIntelligent Asset Management webinar2025-07-29https://www.matrix42.com/pl/zaradzanie-ryzykiem-itilhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/01_website-assets/icons/dark/Matrix42_Icon_Qualified_Dark.pngAn icon showing a stylized person shape above three orange stars arranged in a row, placed inside a shield‑like blue background.Matrix42_Icon_Qualified_Darkhttps://www.matrix42.com/hubfs/ca-header-assets/Resources-megamenu-section.pngResources-megamenu-sectionResources-megamenu-sectionhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/01_website-assets/icons/dark/Matrix42_Icon_Currency_Dark.pngAn icon of two coins outlined in blue, one with an orange euro symbol and one with an orange dollar symbol, placed on a blue shield‑like background.Matrix42_Icon_Currency_Darkhttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Security.pngA person is sitting at a desk using a computer. The monitor displays a large security icon with a lock and a smaller window with text. Books, a desk lamp, and a chair are also visible.Dude_Szenes_Securityhttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_International-Communication_Light.pngAn icon showing a blue globe with two orange speech bubbles in front of it, placed on a blue shield‑like background.Matrix42_Icon_International-Communication_Lighthttps://www.matrix42.com/hubfs/01_website-assets/icons/dark/Matrix42_Icon_Success_Dark.pngAn icon showing a large orange checkmark surrounded by curved circular arrows inside a shield‑like background.Matrix42_Icon_Success_Darkhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Boost_Light.pngAn icon of a blue upward arrow with two orange diagonal speed lines, placed on a blue shield‑like background.Matrix42_Icon_Boost_Lighthttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Thumbs-Up_Light.pngAn icon showing a stylized hand shape inside a shield‑like background, with three orange lines positioned above the hand.Matrix42_Icon_Thumbs-Up_Lighthttps://www.matrix42.com/hubfs/01_website-assets/banners/matrix42-european-landscape-dark-background-banner.webpA 2D digital design showing mountains and a road leading toward a combined skyline of famous city buildings.matrix42-european-landscape-dark-background-bannerhttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Productivity_Boost.pngIllustration of a person holding a tablet while standing in front of large upward‑pointing arrows in different colors, symbolizing growth or progress.Dude_Szenes_Productivity_Boosthttps://www.matrix42.com/hubfs/01_website-assets/icons/dark/Matrix42_Icon_Enhance_Dark.pngAn icon of a speedometer with two orange curved bands and a blue needle pointing upward, placed on a blue shield‑like background.Matrix42_Icon_Enhance_Darkhttps://www.matrix42.com/hubfs/01_website-assets/icons/dark/Matrix42_Icon_Group-Converations_Dark.pngAn icon showing two orange speech bubbles above a row of four blue circle shapes, placed on a blue shield‑like background.Matrix42_Icon_Group-Converations_Darkhttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Checklist_Light.pngAn icon of a checklist with three blue checkboxes containing orange checkmarks and three orange lines, placed on a blue shield‑like background with a folded corner.Matrix42_Icon_Checklist_Lighthttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/01_website-assets/icons/light/Matrix42_Icon_Search_Light.pngAn icon showing a magnifying‑glass shape in orange placed inside a shield‑like light blue background.Matrix42_Icon_Search_Light2025-11-18https://www.matrix42.com/it/matrix42-saas-managementhttps://www.matrix42.com/hubfs/m42-saas-management-V2%20(1).mp4/medium.jpgM42 SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. 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Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. 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Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. 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In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer experiences.https://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp486nonoAINativeWorkflowAutomationBenefitsitsmMatrix42IntelligenceAIEnterpriseServiceManagementesmAIWorkflowDesignerhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/01_website-assets/images/success-stories/UEF_modern_research_9647.webpUEF_modern_research_9647UEF_modern_research_9647https://www.matrix42.com/hubfs/ca-header-assets/Resources-megamenu-section.pngResources-megamenu-sectionResources-megamenu-sectionhttps://www.matrix42.com/hubfs/01_website-assets/images/success-stories/Avarn_security_employee.jpgAvarn_security_employeeAvarn_security_employeehttps://www.matrix42.com/hubfs/01_website-assets/images/success-stories/oph-success-story.webpA group of people seated at a table write on paper with pencils. 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Matrix42 Intelligence empowers every role in your organization with AI - on your terms. Boost efficiency, maintain control, and deliver an exceptional service experience.https://www.matrix42.com/hubfs/01_website-assets/videos/M42-intelligence-product-demo.mp4122nonoSecureAIAutomatedResolutionsMatrix42IntelligenceCustomAIUseCasesAIProductDemohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/puma_logo.webppuma_logopuma_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/new-yorker_logo.webpnew-yorker_logonew-yorker_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/siegenia_logo.webpsiegenia_logosiegenia_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/CAE-zero-carbon_logo.webpCAE-zero-carbon_logoCAE-zero-carbon_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/alnatura_logo.webpAlnatura logoalnatura_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/sws_logo.webpsws_logosws_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/fayat-image.webpA man is working on a vehicle in a workshop.fayat-imagehttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/sprinkenhof_logo.webpSprinkenhof logosprinkenhof_logohttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Group_Project.pngIllustration of three people sitting at a table having a discussion. 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In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer experiences.https://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp486nonoAINativeWorkflowAutomationBenefitsitsmMatrix42IntelligenceAIEnterpriseServiceManagementesmAIWorkflowDesignerhttps://www.matrix42.com/hubfs/Untitled.webpUntitledUntitledhttps://www.matrix42.com/hubfs/image-png-1.pngimage-png-1image-png-1https://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/Email-subs-form-section-illustration.webpEmail-subs-form-section-illustrationEmail-subs-form-section-illustrationhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/JKP07158.jpgJKP07158JKP07158https://www.matrix42.com/hubfs/m42-placeholder-blog-image.pngm42-placeholder-blog-imagem42-placeholder-blog-imagehttps://www.matrix42.com/hubfs/converted_image.webpAn illustration showing a flow between self‑service and users. 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A tablet and stylus lie on the desk. 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In this video, we explore the unique expectations facing organizations as they embrace digitalization and automation, highlighting the importance of trust, transparency, and compliance within the European context. Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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