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SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. Don't let your software landscape overwhelm you—take control 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In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. 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Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer 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SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. Don't let your software landscape overwhelm you—take control 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Intelligent Service ManagementIs your legacy service management holding your organization back? Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/01_website-assets/videos/M42-intelligence-product-demo.mp4/medium.jpgMatrix42 Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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IT for the Public SectorDiscover how Matrix42, the European choice in service management, supports public institutions across Europe with secure, GDPR-compliant, and locally supported IT solutions. 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an autonomous AI agent that self-resolves issues — a chatbot that executes actions and deflects ticketsIn this insightful video, we delve into the transformative power of AI agents in streamlining service management. Discover how these innovative solutions can significantly reduce ticket volumes and enhance operational efficiency. Key topics covered in this video include: - **AI Agent for Self-Resolution**: Learn about the end-user facing chatbot that automates actions on behalf of users, aimed at deflecting incoming support tickets and improving the overall customer experience. - **Non-Conversational Use Cases**: Explore traditional support channels such as self-service and email, and how they can be optimized to accelerate resolution times, driving greater efficiency in service delivery. - **Automation and AI Integration**: Understand how AI-enhanced workflows provide flexibility for customer-specific use cases, enabling organizations to tailor their service management strategies to meet unique needs. - **Benefits of Implementing AI Solutions**: Gain insights into the advantages of adopting AI-driven tools, including reduced operational costs, faster incident resolution, and improved service delivery capabilities. 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SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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an autonomous AI agent that self-resolves issues — a chatbot that executes actions and deflects ticketsIn this insightful video, we delve into the transformative power of AI agents in streamlining service management. Discover how these innovative solutions can significantly reduce ticket volumes and enhance operational efficiency. Key topics covered in this video include: - **AI Agent for Self-Resolution**: Learn about the end-user facing chatbot that automates actions on behalf of users, aimed at deflecting incoming support tickets and improving the overall customer experience. - **Non-Conversational Use Cases**: Explore traditional support channels such as self-service and email, and how they can be optimized to accelerate resolution times, driving greater efficiency in service delivery. - **Automation and AI Integration**: Understand how AI-enhanced workflows provide flexibility for customer-specific use cases, enabling organizations to tailor their service management strategies to meet unique needs. - **Benefits of Implementing AI Solutions**: Gain insights into the advantages of adopting AI-driven tools, including reduced operational costs, faster incident resolution, and improved service delivery capabilities. Join us to uncover how Matrix42 CRM's advanced solutions can help your organization achieve more with fewer resources, automate routine service requests, and maintain regulatory compliance, all while enhancing your digital workspace. 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an autonomous AI agent that self-resolves issues — a chatbot that executes actions and deflects ticketsIn this insightful video, we delve into the transformative power of AI agents in streamlining service management. Discover how these innovative solutions can significantly reduce ticket volumes and enhance operational efficiency. Key topics covered in this video include: - **AI Agent for Self-Resolution**: Learn about the end-user facing chatbot that automates actions on behalf of users, aimed at deflecting incoming support tickets and improving the overall customer experience. - **Non-Conversational Use Cases**: Explore traditional support channels such as self-service and email, and how they can be optimized to accelerate resolution times, driving greater efficiency in service delivery. - **Automation and AI Integration**: Understand how AI-enhanced workflows provide flexibility for customer-specific use cases, enabling organizations to tailor their service management strategies to meet unique needs. - **Benefits of Implementing AI Solutions**: Gain insights into the advantages of adopting AI-driven tools, including reduced operational costs, faster incident resolution, and improved service delivery capabilities. Join us to uncover how Matrix42 CRM's advanced solutions can help your organization achieve more with fewer resources, automate routine service requests, and maintain regulatory compliance, all while enhancing your digital workspace. 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SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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an autonomous AI agent that self-resolves issues — a chatbot that executes actions and deflects ticketsIn this insightful video, we delve into the transformative power of AI agents in streamlining service management. Discover how these innovative solutions can significantly reduce ticket volumes and enhance operational efficiency. Key topics covered in this video include: - **AI Agent for Self-Resolution**: Learn about the end-user facing chatbot that automates actions on behalf of users, aimed at deflecting incoming support tickets and improving the overall customer experience. - **Non-Conversational Use Cases**: Explore traditional support channels such as self-service and email, and how they can be optimized to accelerate resolution times, driving greater efficiency in service delivery. - **Automation and AI Integration**: Understand how AI-enhanced workflows provide flexibility for customer-specific use cases, enabling organizations to tailor their service management strategies to meet unique needs. - **Benefits of Implementing AI Solutions**: Gain insights into the advantages of adopting AI-driven tools, including reduced operational costs, faster incident resolution, and improved service delivery capabilities. Join us to uncover how Matrix42 CRM's advanced solutions can help your organization achieve more with fewer resources, automate routine service requests, and maintain regulatory compliance, all while enhancing your digital workspace. 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Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. Boost efficiency, maintain control, and deliver an exceptional service 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Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer experiences.https://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp486nonoAINativeWorkflowAutomationBenefitsitsmMatrix42IntelligenceAIEnterpriseServiceManagementesmAIWorkflowDesignerhttps://www.matrix42.com/hubfs/01_website-assets/images/success-stories/Avarn_security_employee.jpgAvarnsecurityemployeeAvarnsecurityemployeehttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix42MarketplaceMatrix42Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenulisticonMegamenulisticonhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42DigitalizeLogoM42DigitalizeLogohttps://www.matrix42.com/hubfs/01_website-assets/images/success-stories/UEF_modern_research_9647.webpUEFmodernresearch9647UEFmodernresearch9647https://www.matrix42.com/hubfs/01_website-assets/images/success-stories/oph-success-story.webpophsuccessstoryophsuccessstoryhttps://www.matrix42.com/hubfs/01_website-assets/banners/matrix42-european-landscape-dark-background-banner.webpmatrix42europeanlandscapedarkbackgroundbannermatrix42europeanlandscapedarkbackgroundbannerhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContactMegamenuImageContactMegamenuImage2025-11-14https://www.matrix42.com/es/precioshttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenulisticonMegamenulisticonhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContactMegamenuImageContactMegamenuImagehttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplacesectionimageMarketplacesectionimagehttps://www.matrix42.com/hubfs/matrix42-theme/Images/BMW.pngBMWBMWhttps://www.matrix42.com/hubfs/matrix42-theme/Images/TEAG.pngTEAGTEAGhttps://www.matrix42.com/hubfs/matrix42-theme/Images/ZEISS.pngZEISSZEISShttps://www.matrix42.com/hubfs/matrix42-theme/Images/DPD.pngDPDDPDhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42DigitalizeLogoM42DigitalizeLogo2026-03-09https://www.matrix42.com/en/join-fastviewerhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Windows_logo_and_wordmark_-_2021-1.svgWindowslogoandwordmark20211Windowslogoandwordmark20211https://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix42MarketplaceMatrix42Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenulisticonMegamenulisticonhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContactMegamenuImageContactMegamenuImagehttps://www.matrix42.com/hubfs/matrix42-theme/Images/MacOS-1.pngMacOS1MacOS1https://www.matrix42.com/hubfs/matrix42-theme/Images/Webclient_FastViewer.pngWebclientFastViewerWebclientFastViewerhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42DigitalizeLogoM42DigitalizeLogo2025-10-09https://www.matrix42.com/de/partners/orbit-gesellschaft-f%C3%BCr-applikations-und-informationssysteme-mbh2026-03-05https://www.matrix42.com/en/nis2-and-dora-compliance-guidehttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Effi-Jeffi_NIS2.pngEffiandJeffiarestandingnexttoeachotherAroundthemareillustratedsecurityelementsincludingalockakeyandmultiplestarshapesEffiJeffiNIS2https://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix42MarketplaceMatrix42Marketplacehttps://www.matrix42.com/hubfs/01_website-assets/banners/matrix42-european-landscape-dark-background-banner.webpmatrix42europeanlandscapedarkbackgroundbannermatrix42europeanlandscapedarkbackgroundbannerhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42DigitalizeLogoM42DigitalizeLogohttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Security.pngApersonissittingatadeskusingacomputerThemonitordisplaysalargesecurityiconwithalockandasmallerwindowwithtextBooksadesklampandachairarealsovisibleDudeSzenesSecurityhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenulisticonMegamenulisticonhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContactMegamenuImageContactMegamenuImagehttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Jeffi%20NIS2%20Lightmode.pngEffiandJeffiarestandingnexttoeachotherAroundthemareillustratedsecurityelementsincludingalockakeyandmultiplestarshapesJeffiNIS2Lightmode2025-10-28https://www.matrix42.com/de/warum-matrix42https://www.matrix42.com/hubfs/matrix42-theme/Images/Matrix42%20Headquarter%20in%20Frankfurt%20am%20Main.jpgMatrix42HeadquarterinFrankfurtamMainMatrix42HeadquarterinFrankfurtamMainhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContactMegamenuImageContactMegamenuImagehttps://www.matrix42.com/hubfs/matrix42-theme/Images/Accelerator%20Unified%20Endpoint%20Management%2c%20Crisp%20Vendor%20Universe%202017%20_%202018%20Workplace%20und%20Mobility%20Vendor%20&%20Service%20Provider%20Comparison.jpegAcceleratorUnifiedEndpointM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Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer 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an autonomous AI agent that self-resolves issues — a chatbot that executes actions and deflects ticketsIn this insightful video, we delve into the transformative power of AI agents in streamlining service management. Discover how these innovative solutions can significantly reduce ticket volumes and enhance operational efficiency. Key topics covered in this video include: - **AI Agent for Self-Resolution**: Learn about the end-user facing chatbot that automates actions on behalf of users, aimed at deflecting incoming support tickets and improving the overall customer experience. - **Non-Conversational Use Cases**: Explore traditional support channels such as self-service and email, and how they can be optimized to accelerate resolution times, driving greater efficiency in service delivery. - **Automation and AI Integration**: Understand how AI-enhanced workflows provide flexibility for customer-specific use cases, enabling organizations to tailor their service management strategies to meet unique needs. - **Benefits of Implementing AI Solutions**: Gain insights into the advantages of adopting AI-driven tools, including reduced operational costs, faster incident resolution, and improved service delivery capabilities. Join us to uncover how Matrix42 CRM's advanced solutions can help your organization achieve more with fewer resources, automate routine service requests, and maintain regulatory compliance, all while enhancing your digital workspace. 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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IT for the Public SectorDiscover how Matrix42, the European choice in service management, supports public institutions across Europe with secure, GDPR-compliant, and locally supported IT solutions. 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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SaaS ManagementIs your organization struggling to keep track of SaaS usage, costs, and risks? Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. Boost efficiency, maintain control, and deliver an exceptional service 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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Intelligence - Pro AI-Agents-for-self-resolution-finalMatrix42 Intelligence - Pro AI-Agents-for-self-resolution-finalhttps://www.matrix42.com/hubfs/Matrix42%20Intelligence%20-%20Pro%20AI-Agents-for-self-resolution-final.mp478nonohttps://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp4/medium.jpgAI-Native Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. 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Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. 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Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. Boost efficiency, maintain control, and deliver an exceptional service 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. Matrix42 Intelligence empowers every role in your organization with AI - on your terms. 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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an autonomous AI agent that self-resolves issues — a chatbot that executes actions and deflects ticketsIn this insightful video, we delve into the transformative power of AI agents in streamlining service management. Discover how these innovative solutions can significantly reduce ticket volumes and enhance operational efficiency. Key topics covered in this video include: - **AI Agent for Self-Resolution**: Learn about the end-user facing chatbot that automates actions on behalf of users, aimed at deflecting incoming support tickets and improving the overall customer experience. - **Non-Conversational Use Cases**: Explore traditional support channels such as self-service and email, and how they can be optimized to accelerate resolution times, driving greater efficiency in service delivery. - **Automation and AI Integration**: Understand how AI-enhanced workflows provide flexibility for customer-specific use cases, enabling organizations to tailor their service management strategies to meet unique needs. - **Benefits of Implementing AI Solutions**: Gain insights into the advantages of adopting AI-driven tools, including reduced operational costs, faster incident resolution, and improved service delivery capabilities. Join us to uncover how Matrix42 CRM's advanced solutions can help your organization achieve more with fewer resources, automate routine service requests, and maintain regulatory compliance, all while enhancing your digital workspace. 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UEM InsightsIs your IT team overwhelmed by the sheer volume of data and unsure where to focus next? Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. 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