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Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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In this video, we explore the unique expectations facing organizations as they embrace digitalization and automation, highlighting the importance of trust, transparency, and compliance within the European context. Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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Multiple rows of nested shopping carts extend into the background inside a retail store, with metal frames and soft indoor lighting visible.CoraCoverhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Cora.pngCora logoCora2026-08-04https://www.matrix42.com/en/partners/vuono-group2026-06-23https://www.matrix42.com/de/success-stories/metacore-saas-managementhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Image_CIRAD.jpgImage_CIRADImage_CIRADhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/tradenomi_kuva_Ursula_Arsiola_Savonia.webpFour people are gathered around a small table in an office setting. Two are using laptops, one is holding a tablet, and another is seated beside the table. 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One points toward the display while documents, a pen, and office items lie on the desk. A brick wall and whiteboard are visible in the background.success-stories-atf-imghttps://www.matrix42.com/hubfs/matrix42-theme/Images/Image_CIRAD.jpgImage_CIRADImage_CIRADhttps://www.matrix42.com/hubfs/Vaisala-Vantaa-HQ.webpExterior view of a modern brick and glass office building with vertical red accents and a triangular roof element. Flags are displayed in front, and the facade includes signage reading “VAIS.” The sky is partly cloudy above the surrounding structures.Vaisala-Vantaa-HQhttps://www.matrix42.com/hubfs/avarn_security_logo.pngAvarn Security logoavarn_security_logohttps://www.matrix42.com/hubfs/Endress%20%2B%20Hauser_hero%20image.webpA person stands in an industrial setting operating machinery. A control panel with screen and keyboard is mounted on the left, while metal components, pipes, and robotic elements are visible around the workstation.Endress + Hauser_hero imagehttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/endress-hauser_logo.webpEndress + Hauser logoendress-hauser_logohttps://www.matrix42.com/hubfs/Metacore%20copy.jpgCharacter artist sketching cartoon facial expressions on a digital pen display in a studio officeMetacore copyhttps://www.matrix42.com/hubfs/SEG%20Automotive_hero%20image.webpTop‑down view of an industrial automation cell with a robotic arm at the center. The robot is surrounded by multiple workstations arranged symmetrically, with metal frames, trays, and components organized around the handling area. Yellow safety markings are visible along the edges.SEG Automotive_hero imagehttps://www.matrix42.com/hubfs/o%20(3).pngo (3)o (3)https://www.matrix42.com/hubfs/Cristal%20Union_harvesting.webpFarmers harvest sugar beet in a country field. Sugar beet harvest with a Sugarbeet harvester an agricultural machine.Cristal Union_harvestinghttps://www.matrix42.com/hubfs/Stiegl_Logo_4c_high.webpStiegl logoStiegl_Logo_4c_highhttps://www.matrix42.com/hubfs/16x9-Fayat.webpA man is working on a vehicle in a workshop.16x9-Fayathttps://www.matrix42.com/hubfs/Vaakuna_Tampere_negateksti.pngCity of Tampere logoVaakuna_Tampere_negatekstihttps://www.matrix42.com/hubfs/Cristal%20Union_logo.svgCristal Union logoCristal Union_logohttps://www.matrix42.com/hubfs/cirad-logo.pngCIRAD logocirad-logohttps://www.matrix42.com/hubfs/ALBA_hero%20image.webpA sanitation worker in high‑visibility clothing operates the rear loading mechanism of a garbage truck. The vehicle shows control panels, warning lights, and safety labels, with another vehicle nearby in low light.ALBA_hero imagehttps://www.matrix42.com/hubfs/spirit21-building.webpExterior view of a multi‑story office building with a symmetrical layout and a blue central section. The facade combines light panels and rows of windows. A staircase leads to the entrance, with a sign near the door, and trees and grass are visible around the building under clear daylight.spirit21-buildinghttps://www.matrix42.com/hubfs/siegenia_logo.jpgSiegenia logosiegenia_logohttps://www.matrix42.com/hubfs/finnish%20national%20agency%20for%20education_logo.webpFinnish National Agency for Education logofinnish national agency for education_logohttps://www.matrix42.com/hubfs/HH%20Vuosikertomus%20FIN_L8A3670%20(1).webpThree people sit around a table in a collaborative workspace with laptops and a mobile device. The glass wall behind them displays the text “LAB8 Haaga‑Helia.” Tables, chairs, and indoor plants are visible in the background.HH Vuosikertomus FIN_L8A3670 (1)https://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/alba_logo.webpalba_logoalba_logohttps://www.matrix42.com/hubfs/logo-mediterra-white.pngMediterra Datacenters logologo-mediterra-whitehttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/fayat_logo.webpFayat logofayat_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/savonia_logo_uas_background_magenta_rgb.jpgsavonia_logo_uas_background_magenta_rgbsavonia_logo_uas_background_magenta_rgbhttps://www.matrix42.com/hubfs/Metacore_logo_White.svgMetacore logoMetacore_logo_Whitehttps://www.matrix42.com/hubfs/Donner-Reuschel-Logo.pngDonner & Reuschel logoDonner-Reuschel-Logohttps://www.matrix42.com/hubfs/tradenomi_kuva_Ursula_Arsiola_Savonia.webpFour people are gathered around a small table in an office setting. Two are using laptops, one is holding a tablet, and another is seated beside the table. The room features a pink wall, cushioned seating, and documents on the table.tradenomi_kuva_Ursula_Arsiola_Savoniahttps://www.matrix42.com/hubfs/01_website-assets/images/success-stories/infineonTechnologies-cleanroom.jpgExterior view of a modern industrial building with blue and white façades, large glass windows, and clean geometric lines. The building stands on a paved area with grass and concrete elements.infineonTechnologies-cleanroomhttps://www.matrix42.com/hubfs/Imported_Blog_Media/2025-05-siegenia-vertraut-auf-matrix42.jpgExterior view of a modern industrial building with blue and white façades, large glass windows, and clean geometric lines. The building stands on a paved area with grass and concrete elements.2025-05-siegenia-vertraut-auf-matrix42https://www.matrix42.com/hubfs/Stiegl-2-Why%20Matrix%20(2).jpegStiegl-2-Why Matrix (2)Stiegl-2-Why Matrix (2)https://www.matrix42.com/hubfs/UniWien_Logo_weiss_auf_transparentem_Hintergrund.pngUniversity of Vienna logoUniWien_Logo_weiss_auf_transparentem_Hintergrundhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/Hero%20Image-Case-Study-Uni-Wien1-1.webpA student at the University of Vienna sits at a laptop in the library, with other students studying in the background.Hero Image-Case-Study-Uni-Wien1-1https://www.matrix42.com/hubfs/110kv_pylv%C3%A4spystys_2018_08_Caruna.jpgAn image showing a tall metal utility structure with a worker positioned high on the framework. The structure resembles part of an electrical transmission tower, with insulators and cables attached. The sky in the background is bright and partly cloudy.110kv_pylväspystys_2018_08_Carunahttps://www.matrix42.com/hubfs/spirit21_logo.pngSpirit/21 logospirit21_logohttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/Vaisala_Logo_Blue_RGB_382x144png.pngVaisala_Logo_Blue_RGB_382x144pngVaisala_Logo_Blue_RGB_382x144pnghttps://www.matrix42.com/hubfs/S%C3%B6dert%C3%A4lje%20Succcess%20Story_hero%20image.webpWaterfront view with multi‑story buildings reflected in calm water. Residential and commercial buildings line the quay, with illuminated streetlights and storefronts visible along the shoreline.Södertälje Succcess Story_hero imagehttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/fastweb_logo.webpFastWeb Logofastweb_logohttps://www.matrix42.com/hubfs/RGB%20Caruna_logo.pngCaruna logoRGB Caruna_logohttps://www.matrix42.com/hubfs/01_website-assets/logos/customer-logos/infineon_logo.webpinfineon logoinfineon_logohttps://www.matrix42.com/hubfs/seg-automotive_logo.jpgSEG Automotive logoseg-automotive_logohttps://www.matrix42.com/hubfs/Imported_Blog_Media/AdobeStock_633786436-2.jpgAdobeStock_633786436-2AdobeStock_633786436-22026-07-06https://www.matrix42.com/fi/blog/manuaalisista-toiminnoista-autonomiseen-ithenhttps://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp4/medium.jpgAI-Native Workflows - Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer experiences.https://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp486nonoAINativeWorkflowAutomationBenefitsitsmMatrix42IntelligenceAIEnterpriseServiceManagementesmAIWorkflowDesignerhttps://www.matrix42.com/hubfs/ca-header-assets/Marketplace-section-image.jpgMarketplace-section-imageMarketplace-section-imagehttps://www.matrix42.com/hubfs/Untitled.webpUntitledUntitledhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/converted_image.webpAn illustration showing a flow between self‑service and users. 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Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. 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In this video, we explore the unique expectations facing organizations as they embrace digitalization and automation, highlighting the importance of trust, transparency, and compliance within the European context. Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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A laptop is open on a nearby table, and a smartphone rests beside them. The setting appears modern with glass elements and soft lighting.20220128-0522-kuenstliche-intelligenz-im-itsm-img2025-11-10https://www.matrix42.com/en/availability-managementhttps://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4/medium.jpgMatrix42 Intelligent Service ManagementIs your legacy service management holding your organization back? Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. 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Chat bubbles, a smartphone, a cup, and decorative graphics appear around the scene.AICampaignWhitepaperAssets-03-ezgif.com-png-to-webp-converterhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Working_Together.pngTwo people standing at a desk shaking hands. One is holding a folder. A laptop, an open book, and a plant are on the desk.Dude_Szenes_Working_Together2026-06-02https://www.matrix42.com/de/unified-endpoint-managementhttps://www.matrix42.com/hubfs/Matrix42%20UEM%20Insights.mp4/medium.jpgMatrix42 UEM InsightsIs your IT team overwhelmed by the sheer volume of data and unsure where to focus next? Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Around the person are floating interface elements, including a checklist, a chart, and text cards, along with a plant in the background.Dude_Szenes_Checklist_Work-2https://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-icon2025-07-29https://www.matrix42.com/fr/resources/ma%C3%AEtrisez-vos-d%C3%A9penses-it-gr%C3%A2ce-%C3%A0-lia-et-litsmhttps://www.matrix42.com/hubfs/MATRIX%2042%20Forum%20Elee-1.pngMATRIX 42 Forum Elee-1MATRIX 42 Forum Elee-1https://www.matrix42.com/hubfs/matrix42-theme/Images/Matrix42_Website%20Favicon_16x16-01.svgThe short version of the Matrix42 logo showing a black letter M followed by an orange shape containing the white number 42.Matrix42_Website Favicon_16x16-01https://www.matrix42.com/hubfs/Agents%20IA%20ITSM%20MATRIX42.webpAn illustration of a person sitting at a laptop with a Matrix42 logo sticker. 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A cup and plants are also visible.Agents IA ITSM MATRIX42https://www.matrix42.com/hubfs/matrix42-theme/Images/digitalize-and-automate-2024_event-image.webpMatrix42 CEO Niilo Fredrikson on stage at the Digitalize and Automate 2024 event.digitalize-and-automate-2024_event-imagehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/Fullsize%20Webbanner%20Template-6-Why%20Matrix.pngFullsize Webbanner Template-6-Why MatrixFullsize Webbanner Template-6-Why Matrixhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplace2026-04-28https://www.matrix42.com/en/blog/2020/03/30/ueba-delivers-smart-it-security-based-on-user-behaviorhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/Email-subs-form-section-illustration.webpEmail-subs-form-section-illustrationEmail-subs-form-section-illustrationhttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/Saas%20WBN-3.jpegSaas WBN-3Saas WBN-3https://www.matrix42.com/hubfs/UEBA_IT_Security_800x600-1.jpgUEBA_IT_Security_800x600-1UEBA_IT_Security_800x600-1https://www.matrix42.com/hubfs/Niina-2-Why%20Matrix.pngNiina-2-Why MatrixNiina-2-Why Matrixhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Matrix42_Website%20Favicon_16x16-01.svgThe short version of the Matrix42 logo showing a black letter M followed by an orange shape containing the white number 42.Matrix42_Website Favicon_16x16-01https://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-iconhttps://www.matrix42.com/hubfs/WP%20AI%20Your%20Way%20Workfile-15-horizontal-pair-transform.pngWP AI Your Way Workfile-15-horizontal-pair-transformWP AI Your Way Workfile-15-horizontal-pair-transform2025-07-29https://www.matrix42.com/en/itil-service-catalogue-management-practicehttps://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4/medium.jpgMatrix42 Intelligent Service ManagementIs your legacy service management holding your organization back? Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Product-Banners-MarkerSize-5-ITSM-1.jpegProduct-Banners-MarkerSize-5-ITSM-1Product-Banners-MarkerSize-5-ITSM-1https://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/Dude_Szenes_Working_Together.pngTwo people standing at a desk shaking hands. One is holding a folder. 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The setting appears modern with glass elements and soft lighting.20220128-0522-kuenstliche-intelligenz-im-itsm-imghttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplace2025-07-29https://www.matrix42.com/en/partners/david-masurel-informatique-dmi2026-06-23https://www.matrix42.com/sv/unified-endpoint-managementhttps://www.matrix42.com/hubfs/Matrix42%20UEM%20Insights.mp4/medium.jpgMatrix42 UEM InsightsIs your IT team overwhelmed by the sheer volume of data and unsure where to focus next? Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. 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This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer experiences.https://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp486nonoAINativeWorkflowAutomationBenefitsitsmMatrix42IntelligenceAIEnterpriseServiceManagementesmAIWorkflowDesignerhttps://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/Untitled.webpUntitledUntitledhttps://www.matrix42.com/hubfs/converted_image.webpAn illustration showing a flow between self‑service and users. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. 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Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. Join us to see how Matrix42 empowers businesses to transform their service management approach, unlocking efficiency and supporting growth in today’s digital landscape.https://www.matrix42.com/hubfs/matrix42-intelligent-service-management-video-v7.mp4152nonoProactiveServicesAIAutomationMatrix42EmployeeProductivityIntelligentServiceManagementhttps://www.matrix42.com/hubfs/matrix42-theme/Images/Product-Banners-MarkerSize-5-ITSM-1.jpegProduct-Banners-MarkerSize-5-ITSM-1Product-Banners-MarkerSize-5-ITSM-1https://www.matrix42.com/hubfs/01_website-assets/illustrations/dudes-illustrations/M42_Dudes-MiscScenes_Presentation%202.pngA person stands with arms crossed in front of a display showing charts and graphs. 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Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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Matrix42 IntelligenceExperience the future of enterprise service management with Matrix42's AI-native solutions. In this video, we unveil how our innovative AI agents revolutionize workflow efficiency, saving organizations time and resources. Key topics covered in this video include: - **AI-Powered Ticket Management**: Discover how our intelligent AI agent for ticket preparation acts like a virtual team member, instantly categorizing, prioritizing, and assigning tickets. This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. Key takeaways from this video include: - Insights into how AI can streamline service processes and enhance operational efficiency. - Strategies for reducing manual efforts and accelerating incident resolution. - The ability to customize AI agents to meet specific organizational needs, driving better employee and customer experiences.https://www.matrix42.com/hubfs/01_website-assets/videos/Matrix42%20Intelligence%20-%20AI-native%20Workflows.mp486nonoAINativeWorkflowAutomationBenefitsitsmMatrix42IntelligenceAIEnterpriseServiceManagementesmAIWorkflowDesignerhttps://www.matrix42.com/hubfs/WP%20AI%20Your%20Way%20Workfile-15-horizontal-pair-transform.pngWP AI Your Way Workfile-15-horizontal-pair-transformWP AI Your Way Workfile-15-horizontal-pair-transformhttps://www.matrix42.com/hubfs/Matrix%2042%20-%20Marketplace.pngMatrix 42 - MarketplaceMatrix 42 - Marketplacehttps://www.matrix42.com/hubfs/matrix42-theme/Images/Matrix42_Website%20Favicon_16x16-01.svgThe short version of the Matrix42 logo showing a black letter M followed by an orange shape containing the white number 42.Matrix42_Website Favicon_16x16-01https://www.matrix42.com/hubfs/Email-subs-form-section-illustration.webpEmail-subs-form-section-illustrationEmail-subs-form-section-illustrationhttps://www.matrix42.com/hubfs/converted_image.webpAn illustration showing a flow between self‑service and users. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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On the left is a self‑service interface, connected by arrows labeled “Requests” and “Instant responses, Multi‑language, 24x7” to users on the right. A person holding a tablet is shown next to the user label.converted_imagehttps://www.matrix42.com/hubfs/matrix42-theme/Images/Matrix42_Website%20Favicon_16x16-01.svgThe short version of the Matrix42 logo showing a black letter M followed by an orange shape containing the white number 42.Matrix42_Website Favicon_16x16-01https://www.matrix42.com/hubfs/ca-header-assets/Contact-Megamenu-Image.jpgContact-Megamenu-ImageContact-Megamenu-Imagehttps://www.matrix42.com/hubfs/ca-header-assets/M42-Digitalize-Logo.svgM42-Digitalize-LogoM42-Digitalize-Logohttps://www.matrix42.com/hubfs/WP%20AI%20Your%20Way%20Workfile-15-horizontal-pair-transform.pngWP AI Your Way Workfile-15-horizontal-pair-transformWP AI Your Way Workfile-15-horizontal-pair-transformhttps://www.matrix42.com/hubfs/ca-header-assets/Megamenu-list-icon.svgMegamenu-list-iconMegamenu-list-icon2026-04-22https://www.matrix42.com/pl/itsmhttps://www.matrix42.com/hubfs/01_website-assets/videos/M42-intelligence-product-demo.mp4/medium.jpgMatrix42 Intelligence Product demo - AI Your WayProduct demo video about Matrix42 Intelligence. 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This automation can save up to 15 minutes per ticket, translating to hundreds of hours monthly for large organizations. - **Proactive Incident Management**: Learn about our major incident AI agent that detects escalation patterns in real time, automatically notifying stakeholders and confirming major incidents before human teams can respond. This ensures rapid communication with end users during critical moments. - **Custom AI Agent Creation**: Explore our AI-native workflow designer, which allows you to build tailored AI agents using a simple drag-and-drop interface. This no-code solution empowers organizations to shift from reactive to proactive management effortlessly. 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Discover how Matrix42 SaaS Management can provide clarity and control over your software landscape. In this video, we dive into the challenges organizations face with SaaS management, including the lack of visibility into what software is being used, how much is being spent, and the risks associated with unmanaged subscriptions. Matrix42 SaaS Management offers a comprehensive solution that delivers a unified view of all SaaS vendors, contracts, licenses, usage, and spending—fully automated and continuously updated. Key topics covered include: - The importance of real usage data in identifying unused licenses and overlapping tools. - How Matrix42 highlights savings opportunities, enabling organizations to act quickly and reduce costs. - Strategies for managing renewals confidently, avoiding surprise costs, and leveraging accurate benchmark data. Viewers will learn actionable insights on maximizing ROI from software and cloud investments, ensuring compliance, and extending control from traditional IT asset management to the modern SaaS environment. Join us to see how Matrix42 SaaS Management can empower your organization, providing one platform and one source of truth for all your SaaS needs. 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In this video, we explore the unique expectations facing organizations as they embrace digitalization and automation, highlighting the importance of trust, transparency, and compliance within the European context. Key themes addressed in this video include: - The evolving landscape of service management and the demand for modernization that aligns with European values of freedom and privacy. - The shift away from fragmented tools towards flexible, scalable solutions that prioritize data sovereignty and ethical innovation. - The growing need for organizations to partner with local experts who understand their requirements and can provide reliable, responsible service management. Viewers will gain valuable insights on: - How to approach digital transformation while maintaining compliance with EU data protection regulations. - The importance of creating AI solutions that are transparent and tailored to organizational needs. - Strategies for achieving responsible innovation in service management, ensuring both efficiency and ethical governance. Join us as we delve into how Matrix42 stands as the European choice in service management software, offering solutions designed for the future of work. 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In this insightful video, we explore how Matrix42's ITSM processes are empowering around 3,000 employees to work more efficiently and effectively at Avarn Security. Key takeaways from this video include: - The benefits of using Matrix42’s to optimize workflows and maintain complete visibility over operations. - How implementing structured approval chains ensures compliance and keeps critical information accessible, avoiding the pitfalls of lost emails. - Insights into the seamless collaboration experienced with Matrix42 and Efecten, enhancing both sales and consulting efforts. Join us as we dive into the practical applications of Matrix42's solutions, demonstrating how they have transformed service management and improved the employee experience. Discover how our innovative approach can help your organization stay on track, reduce inefficiencies, and foster a culture of accountability and transparency. 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Discover how Matrix42's intelligent service management can revolutionize your operations, driving productivity and reducing costs. In this video, we delve into the challenges of traditional service management: the manual processes, reactive approaches, and escalating ticket queues that burden support teams. Learn how CIOs can shift from a slow, cumbersome model to a proactive, AI-driven solution that enhances user experience while maintaining security and compliance. Key topics covered include: - **Proactive Service Management**: Understand how Matrix42 anticipates issues before they escalate, improving employee productivity and cutting communication time by up to 80%. - **AI-Powered Integration**: Explore the capabilities of Matrix42's intelligent service management, where AI not only assists but actively resolves issues, streamlining service delivery with over 400 ready-to-use integrations. - **User Experience Focus**: Discover how the platform meets users where they are, simplifying interactions and providing relevant suggestions to enhance the overall experience. - **Secure and Sovereign Solutions**: Learn about the flexibility in deployment options—public cloud, private cloud, or on-prem—that ensure compliance with European data governance and security standards. Key takeaways from this video include actionable insights on how to implement proactive service management, leverage AI effectively, and automate IT and business services across your organization. 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Discover how Matrix 42 UEM Insights can streamline your operations and enhance your security posture. In this video, we explore the challenges faced by IT and security teams dealing with an avalanche of data daily. With Matrix 42 UEM Insights, you can transform how your team manages endpoint, patch, and vulnerability data by bringing it all into a single, intelligent view. **Key features of Matrix 42 UEM Insights include:** - **Customizable Dashboards:** Tailor your view for instant visibility based on specific roles, ensuring that critical information is always at your fingertips. - **Automated Reporting:** Deliver the right insights to the right stakeholders without the burden of repetitive manual tasks. - **Data-Driven Prioritization:** Leverage metrics and vulnerability scores to address the most pressing issues first, optimizing your team's efficiency. - **AI-Powered Automation:** Reduce workload and accelerate response times, allowing your team to focus on strategic initiatives. By implementing Matrix 42 UEM Insights, start each day with clarity, track progress in real time, and improve service quality with confidence. This solution is not just about managing patches and vulnerabilities; it's the foundation for advanced autonomous UEM capabilities. Join us as we delve into how Matrix 42 stands out as the European choice for service management, empowering your team to work smarter, not harder. 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