Matrix42 Service Catalog
Out-of-the-box Digital Service Management
Imagine an app store for your company that would provide all employees with applications, approvals, and processes for IT and other departments with just a few clicks – in a fully automated, intuitive, and transparent way.
Self-service
The Self-Service Portal enables easy access to services, approvals, software, apps, and much more – day and night.
Services Accounting
The services in the catalog are automatically billed to the corresponding cost centers, and can be directly transferred to the SAP or ERP system of your choice.
Automated Delivery
Services are provided in an automated way through many out-of-the-box connectors. Of course, it is also very easy to integrate systems that are not known to us – simply drag & drop them into the Workflow Studio.
Service Management can be so easy…
1 Select service, application, or process in the catalog
Select service, application, or process in the catalog
An end user needs Photoshop for his work but doesn’t find the program on his company device. Matrix42 Service Catalog allows him to very easily order the application.
2 Your supervisor approves the request, depending on your individual workflow
Your supervisor approves the request, depending on your individual workflow
The request is received by the decision-maker, in accordance with the workflow you have individually defined. The request can be approved very easily with the click of a button.
3 Provisioning is carried out on all devices and in all systems
Provisioning is carried out on all devices and in all systems
The ordered application is rolled out on all of the end user’s end devices in a fully automated way, thanks to the integration with Matrix42 Unified Endpoint Management.
From Cost Center to Profit Center
Digitization has been causing markets and organizations to change more quickly than ever before. In order to remain competitive, companies must be able to adapt IT service provision and their business and service processes just as quickly. Matrix42 Service Management always keeps your IT department one step ahead when it comes to facing these challenges, and lets the department position itself as an independent organization, and an enabler of new business services.
Hundreds of satisfied customers, including
Figures, Data, and Facts
Just like the economy as a whole, companies are also getting to grips with the topics of e-commerce and data-driven decision-making. The Service Catalog provides you with the first-class current, processed data at all times.
Contact us now on: +49 6102 816-220
Offer Applications and Services
The Service Catalog imports apps and classic applications from your client and mobile application management, and creates services for your catalog. All you have to do is slap on a price tag – and you’re done.
Workflows for approval and provisioning
The integrated graphic Workflow Studio allows you to adapt highly personalized approval and provisioning workflows, or easily create new ones. You do this by intuitively dragging and dropping – it’s incredibly easy.
Offset Costs – Make Added Value Transparent
Internal services accounting is an essential component of the Matrix42 Service Catalog. It is very easy to export the costs to be accounted – or send them to your accounting department automatically. The system includes native connectors and the option to export files in .csv, .xls, or .xlsx formats.
Analysts’ opinions of Matrix42 Service Management speak for themselves…
According to the ITAM Review, Matrix42 offers the first ITSM suite to also incorporate fully integrated enterprise-grade IT asset management, and was named “Best in Class” for this reason.
Source: ITAM Review 2015 Group Test
Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.
Source: PinkVerify 2015
Matrix42 was distinguished in the category of “IT Service Management (ITIL).”
Certified Tool is the seal for ITIL and PRINCE2 compliant solutions.
Source: SERVIEW Certified Tool
Drag-and-Drop Process Modelling
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