Matrix42 Service Catalog

Out-of-the-box Digital Service Management

Imagine an app store for your company that would provide all employees with applications, approvals, and processes for IT and other departments with just a few clicks – in a fully automated, intuitive, and transparent way.



Self-service

The Self-Service Portal enables easy access to services, approvals, software, apps, and much more – day and night.

Services Accounting

The services in the catalog are automatically billed to the corresponding cost centers, and can be directly transferred to the SAP or ERP system of your choice.

Automated Delivery

Services are provided in an automated way through many out-of-the-box connectors. Of course, it is also very easy to integrate systems that are not known to us – simply drag & drop them into the Workflow Studio.

Service Management can be so easy…

1

Select service, application, or process in the catalog

An end user needs Photoshop for his work but doesn’t find the program on his company device. Matrix42 Service Catalog allows him to very easily order the application.

2

Your supervisor approves the request, depending on your individual workflow

The request is received by the decision-maker, in accordance with the workflow you have individually defined. The request can be approved very easily with the click of a button.

3

Provisioning is carried out on all devices and in all systems

The ordered application is rolled out on all of the end user’s end devices in a fully automated way, thanks to the integration with Matrix42 Unified Endpoint Management.

From Cost Center to Profit Center

Digitization has been causing markets and organizations to change more quickly than ever before. In order to remain competitive, companies must be able to adapt IT service provision and their business and service processes just as quickly. Matrix42 Service Management always keeps your IT department one step ahead when it comes to facing these challenges, and lets the department position itself as an independent organization, and an enabler of new business services.

 

Any


Sebastian Werner

Sebastian Werner
Phone: +49 69667738220
info@matrix42.com

 

Any


Sebastian Werner

Sebastian Werner
Phone: +49 69667738220
info@matrix42.com

Hundreds of satisfied customers, including


Figures, Data, and Facts

Just like the economy as a whole, companies are also getting to grips with the topics of e-commerce and data-driven decision-making. The Service Catalog provides you with the first-class current, processed data at all times.

Contact us now on: +49 6102 816-220

  • Offer Applications and Services

    The Service Catalog imports apps and classic applications from your client and mobile application management, and creates services for your catalog. All you have to do is slap on a price tag – and you’re done.

  • Workflows for approval and provisioning

    The integrated graphic Workflow Studio allows you to adapt highly personalized approval and provisioning workflows, or easily create new ones. You do this by intuitively dragging and dropping – it’s incredibly easy.

  • Offset Costs – Make Added Value Transparent

    Internal services accounting is an essential component of the Matrix42 Service Catalog. It is very easy to export the costs to be accounted – or send them to your accounting department automatically. The system includes native connectors and the option to export files in .csv, .xls, or .xlsx formats.


Intuitive Service Provisioning

“We wanted an automated service that maps the entire process, from HR through to acceptance by the employee. Ordering an IT service should be as easy as making a purchase on Amazon.”

Thomas Purtschert

IT Infrastructure Manager at Mobility Systems + Services, Mobility Carsharing

Intuitive Service Provisioning
Intuitive Service Provisioning

Intuitive Service Provisioning

“We wanted an automated service that maps the entire process, from HR through to acceptance by the employee. Ordering an IT service should be as easy as making a purchase on Amazon.”

Thomas Purtschert

IT Infrastructure Manager at Mobility Systems + Services, Mobility Carsharing


Order, approve, and consume

It is so easy to order new software, for example, and you can use it right away.


Add service to card

Select any service from the catalog and put it in the shopping cart.

Request for approval

In the next step, your supervisor receives a push notification or an e-mail with a request for approval of the order.

Service provisioning

If the approval workflow is successfully completed, the service is provided on all of your devices and can be used immediately.



Order, approve, and consume

It is so easy to order new software, for example, and you can use it right away.


Order

Add service to card

Select any service from the catalog and put it in the shopping cart.



Approve

Request for approval

In the next step, your supervisor receives a push notification or an e-mail with a request for approval of the order.



Consume

Service provisioning

If the approval workflow is successfully completed, the service is provided on all of your devices and can be used immediately.


Analysts’ opinions of Matrix42 Service Management speak for themselves…


According to the ITAM Review, Matrix42 offers the first ITSM suite to also incorporate fully integrated enterprise-grade IT asset management, and was named “Best in Class” for this reason.

Source: ITAM Review 2015 Group Test


Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.

Source: PinkVerify 2015


Matrix42 was distinguished in the category of “IT Service Management (ITIL).”
Certified Tool is the seal for ITIL and PRINCE2 compliant solutions.

Source: SERVIEW Certified Tool


Drag-and-Drop Process Modelling

Matrix42 Workflow Studio

Automate business processes very easily via drag-and-drop.
– Approval workflows
– Task distribution
– Automated software provisioning
– Creating user accounts
– Integration into all of your systems
and much more.


Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.

Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.

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Learn more…

….about service, service catalog, incident, problem, and change management, and learn you how you can also become a service provider in your company.

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