IT Service Management

Turn your IT into a professional service center

The complete solution for Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.


According to the ITAM Review, Matrix42 offers the first ITSM suite to also incorporate fully integrated enterprise-grade IT asset management, and was named “Best in Class” for this reason.

Source: ITSM Review 2016

Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.

Source: PinkVerify 2015

Matrix42 was distinguished in the category of “IT Service Management (ITIL).”
Certified Tool is the seal for ITIL and PRINCE2 compliant solutions.

Source: SERVIEW Certified Tool

From Cost Center to Profit Center

Digitization has been causing markets and organizations to change more quickly than ever before. In order to remain competitive, companies must be able to adapt IT service provision and their business and service processes just as quickly. Matrix42 Service Management always keeps your IT department one step ahead when it comes to facing these challenges, and lets the department position itself as an independent organization and an enabler of new business services.

 
 
“The whole combination of software distribution, ticket system, Service Desk, and Self-Service Portal won us over. We’re happy that we chose Matrix42 and have been able to sustainably optimize our IT.”Karsten Schoenberg, Team Leader Service Desk at the Scherdel Group
Holistic Service Management
Holistic Service Management: Hoe maak je IT als bedrijf winstgevend
Lees hoe uw IT in 5 stappen succesvol getransformeerd kan worden tot een profit center.
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IT service provider
Magna IT: Door centralisatie om kosten en gebruiksgemak te verminderen
Leer hoe Magna IT profiteerde van het nieuw geïntroduceerde Service Management.
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Case Study Renesas
Case Study Renesas
Read how Renesas Electronics uses the Matrix42 Workspace Management Suite.
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Any


Sebastian Werner

Sebastian Werner
Phone: +49 69667738220
info@matrix42.com

 

Any


Sebastian Werner

Sebastian Werner
Phone: +49 69667738220
info@matrix42.com

Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.

Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.


IT Service Management

The out-of-the-box solution for increasing the productivity and quality of your Service department

Incident Management

with a wide range of functions for automated troubleshooting

Knowledge Management

for capturing knowledge structures to solve problems more quickly

Service Level Management

Detect and deal with escalations early on

Service Catalog Management

Offer, invoice, and automate

Problem Management

with active analysis to detect and remove causes of problems

Change Management

for identifying, managing, and controlling CMDB changes

Request Fulfillment

Automated provisioning and interactive approval processes

Software Asset Management and Configuration Management

Automated data connections

Service Portfolio Management

Manage catalogs and determine international prices for services



Incident Management

We show you how easy it can be with Matrix42 Service Management


Add Incident

Add an incident either directly through the browser-agnostic Web consoles or native iOS and Android apps, or via e-mail.

Identify Incident

There are many out-of-the-box actions available that you can very easily expand and adapt.

Resolve Incident

The integrated wizards and the KnowledgeBase help you quickly restore service.



Showcase

We show you how easy it can be with Matrix42 Service Management


Simple

Add Incident

Add an incident either directly through the browser-agnostic Web consoles or native iOS and Android apps, or via e-mail.



Versatile

Identify Incident

There are many out-of-the-box actions available that you can very easily expand and adapt.



Intuitive

Resolve Incident

The integrated wizards and the KnowledgeBase help you quickly restore service.


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Drag-and-Drop Process Modelling

Matrix42 Workflow Studio

Automate your business processes very easily via drag-and-drop.
– Approval workflows
– Task distribution
– Automated software provisioning
– Creating user accounts
– Integration into all of your systems
and much more.

Reimagine Workspace Management

Get to know Theo, who made a good decision in choosing Matrix42. Start the film…

Customer Success

We put a lot into customer satisfaction!

Take a look at reference reports on our customers now.