White paper: Smart Service Management for Smart Devices

Felipe Pepavao

Today, there probably aren’t many larger enterprises without their share of staff using „smart“ devices such as smartphones or tablets. Originally, however, these smart devices were designed for the consumer market. This poses a whole new set of challenges for the administrator in the mobile enterprise, especially when it comes to orchestrating IT service management (ITSM) and enterprise mobility management (EMM).

White paper: Workspace-as-a-Service

Felipe Pepavao

According to technology research house, Gartner, Inc., “many IT teams and end users envision a unified workspace of PC, Web and mobile applications available across multiple devices.”

Whitepaper: Enquête over de migratie naar Windows 10

Felipe Pepavao

Wat is de huidige situatie bij Duitse ondernemingen – zijn ze van plan om onmiddellijk naar Windows 10 te migreren of wachten ze nog even af? Bij Matrix42 weten we hoe een succesvolle migratie eruitziet. Om erachter te komen hoe Duitse ondernemingen tegen Windows 10 aankijken, hebben we meer dan 1200 IT-medewerkers gevraagd of hun onderneming van plan is om naar Windows 10 te migreren, hoe ze dat gaan doen en welke problemen ze voorzien. U vindt de uitkomsten van de enquête in onze whitepaper. 

White paper: Smarter Service Management: The ITSM Manager´s Guide

Felipe Pepavao

Meet Barbara Brown. As an IT service manager in a fast-growing midsized organisation, she cares about delighting her corporate IT customers. She’s intelligent, engaged, well-trained, and committed. But the job is a tough one – and it’s getting tougher all the time.

White paper: How to Successfully Navigate a Software Audit

Felipe Pepavao

This white paper explains the most common traps in relation to software license compliance and describes best practices in order to pass a software audit with the lowest possible risk and cost. A must for every CIO and IT manager