Whitepaper

White paper: Smart Service Management Transforms Corporate IT

White paper: Smart Service Management Transforms Corporate IT

• Rising IT complexity and device diversity, driven by ever more demanding users
• The growth in invisible and potentially costly shadow IT
• IT staff that are bogged down with heavy administrative and management workloads
This white paper explains how a holistic, integrated approach to service management, using modern automation and management tools, enables CIOs to overcome these barriers. The benefits include:
• Easier, faster, more efficient and cost-effective service management
• Happier, more productive customers and a reduced service management workload
• Complete service cost transparency and continuous cost optimisation
• Proof of IT ROI to the business