Whitepaper

White paper: Smart Service Management for Happy Customers

White paper: Smart Service Management for Happy Customers

To succeed in this complex and rapidly evolving environment, today’s IT service managers need to find new ways of:
• Achieving complete IT cost transparency
• Working faster and more efficiently at scale
• Ensuring maximum customer satisfaction
This white paper explains how a holistic, integrated approach to Service Management, using modern automation and management tools, enables Service Managers to meet these challenges.

The benefits include:
• Lower, transparent costs through easy, continuous cost-optimisation
• Happier customers through faster, more reliable service provision that enables greater productivity
• Lower business risk by reducing or eliminating shadow IT
• Greater potential profitability through redirecting IT resources from service administration to service innovation
Matrix42 Service Management is a best-in-class, fully integrated Service Management solution, backed by decades of successful IT service and workspace management experience, that helps today’s IT service managers deliver these benefits to their organisa- tions easily and quickly. Moreover, by doing so, IT service managers can prove their value to CIOs as they strive to transform the image of the corporate IT department from a necessary cost centre, to a business-enabling profit centre.