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Matrix42 Academy First-class know-how regarding Workspace Management

++++ 25% loyalty discount*  ++++

Did you know that Matrix42 AG was founded 25 years ago? On November 5, 1992, Matrix42 started trading under the name "ISM Intelligent Software Management GmbH". Celebrate with us the 25th anniversary of Matrix42 and get a 25% discount on any training registration, that we receive until 5th November 2017.

* the offer is valid for all training courses at the Matrix42 training center in Frankfurt. They cannot be combined with other discounts and vouchers. No resale. Does not apply for in-house training.

 

Matrix42 training courses are now also available in English in the Benelux countries and in the United Kingdom. A training schedule with fixed dates is not yet available for our open training courses. Please get in touch with your sales representative who will coordinate the schedule for the coming dates. All training courses can also be held in-house at your business location.

Physical Workspace

Target Audience

Project managers, physical workspace or IT administrators, professional users / technical managers in the areas Help Desk / IT services

Learning Objectives

You will receive comprehensive training in handling the packaging technologies of Matrix42 Physical Workspace Management. A major component is the creation and adaptation of software distribution packages. You will learn the basics of the Matrix42 Physical Workspace script language for flexible and dynamic distribution of your software packages. Using practice-oriented exercises, you will learn how to make use of the full potential with just a few steps. (Training days: Mon.-Wed.)

In addition to this training course we recommend the separately bookable, soon to be available supplementary workshop “Physical Packaging Exercises” that is held on the following day. (Training day: Do.)

Contents

  • Basics of packaging, necessary components, tools
  • Empirum Packaging Center
    • Installation of Packaging Center on the client
    • The Package Wizard, the .ini file, specific options and Diff.inf
  • Package creation (Diff)
  • Integration of a new package into the Software Depot
  • Check installation script Setup.inf
  • Empirum Package Editor
  • Custom actions
  • Tests – installation, functioning, and uninstalling
  • The setup of Setup.inf
  • Package creation (MSI)
    • MSI basics
    • Adobe Reader 11 packaging with the Empirum MSI Transformer
    • Adobe Reader 11 packaging with the Adobe Customization Wizard
    • Package creation (Unattended)
    • Determining the suitable installation type (Diff vs. Unattended)
    • Creating a package using the Package Wizard
    • Package Editor
    • Testing the package
    • Correcting the uninstallation segment
    • Testing the uninstallation
    • Implementing permission changes
    • Changing the default language via the EMC
    • Revisioning and versioning
  • Empirum scripting (Diff)
  • Packaging Office 2013
    • Customising the installation – Office Customization Tool (OCT)
  • Package Robot
    • Functionality and application scenarios
    • Components of the Matrix42 Package Robot
    • Creation of an installation and an uninstallation script
    • Creation of a Package Robot Empirum package
  • Installation of device drivers
    • PnPUtil
    • PrintUI: Installation of printer drivers
    • Exercise: Installation of a USB printer
    • Exercise: Installation of an IP printer

Requirements

Previous participation in the Physical Workspace Management Administration training course is highly recommended. Experience with the administration of IT infrastructures.

In-House Training at Your Location

For in-house training, please contact your Matrix42 customer service representative or send a request to training@matrix42.com.

Target Audience

Physical Workspace or IT administrators, project managers, professional users or technical managers

Learning Objectives

You will gain comprehensive insight into the use of the Inventory, OS Installer, Software Management, and Personal Backup modules. Through practice-oriented exercises, you will learn how to integrate the components in just a few steps and how to make full use of Matrix42 Physical Workspace Management’s potential.

This training course is part of the recommended learning path toward the certification as a Matrix42 Empirum Administration Professional (EAP).

Contents

  • Setup of the Empirum server
    File system, databases, services
  • Empirum management
    • Concept of assignments via configuration and assignment groups
    • Assignment and distribution of operating systems and applications
    • Distribution options
    • Logs and alerts
  • Configuration options for the Empirum agent
  • Client inventory and evaluation of the inventory
  • Data backup and restoration and settings for clients with Personal Backup 
  • Integration of locations in the Empirum infrastructure via Empirum Sub-Depots

Please request a detailed agenda via training@matrix42.com.

Requirements

Basic understanding of the administration of physical workspaces, basic knowledge of SQL, experience with the administration of IT infrastructures

In-House Training at Your Location

For in-house training, please contact your Matrix42 customer service representative or send a request to training@matrix42.com.

Target Audience

Project managers, Physical Workspace or IT administrators, Matrix42 partners

Learning Objectives

You will gain practice-oriented insight into the installation and configuration of Empirum. The instructors will introduce real-life implementation scenarios that they have encountered themselves as Matrix42 consultants. The focus of this training is primarily on the sizing of servers including technical parameters in the various roles, the permission and role concept for accessing Empirum, and the setup of configuration groups by location and / or organisational unit with regard to planning for future depot servers. Therefore, this training course is particularly suited for partner consultants who would like to acquire implementation know-how for their projects.

Contents

  • Installation of Empirum and available patches
  • Sizing & scaling in customer environments
  • Infrastructure / sub-depots
  • User accounts for Empirum Agent, OS Installer & Empirum Services
  • Windows authentication / SQL authentication
  • Database permissions for defined Empirum user rights (least access rights principle)
  • Views / View Designer 
  • The web console
  • Roll-out strategies in customer environments
  • Requirements

Basic understanding of the administration of physical workspaces, basic knowledge of SQL, experience with the administration of IT infrastructures.

Particularly beneficial: Experience with the administration of Active Directory groups and users, knowledge of the methods and techniques of  role-based assignment in Physical Workspace Management, ideally acquired through previously attending the Physical Workspace Management training course (“Empirum basic training).

Note for Partners

For this training, you can use the partner vouchers for 2015. A voucher is valid for one day of training. Three vouchers allow for one person to participate in this training course for free. For additional training participation, the listed price applies, minus 20% partner discount.

In-House Training at Your Location

For in-house training, please contact your Matrix42 customer service representative or send a request to training@matrix42.com.

Workspace Management

Target Audience

Project managers, professional users or technical managers in the area of IT controlling, Workspace Management or IT administrators, ITSM process managers

Learning Objectives

In this product training course, you will learn how to provide and manage various IT services using the “Services” module of your Matrix42 Workspace Management solution. Efficient handling of incidents, problems, changes, and tasks forms the basis for a solution-oriented escalation management.

You will compile evaluations for fulfilling service level agreements and will learn to control the ticket load. This will enable you to continually increase your quality of service. In the Service Catalog, you will define the standard products and services, and will set-up permission or automation processes.

Contents

  • Matrix42 Service Desk and Service Catalog: an overview
  • The Self-Service Portal
  • Inventory systems
  • Active Directory
  • Email
  • User interface
  • User roles and access rights
  • Global system settings
  • Call tracker
  • Master data
  • Import definitions
  • Self Service Portal
  • Prioritising
  • Service Desk default settings
  • Service Level Agreement – Operation Level Agreement – Underpinning
  • Contract
  • Timekeeping
  • Incidents
  • Knowledge base
  • Problems
  • Changes
  • Actions
  • Announcements
  • Service Desk evaluations
  • Service Catalog default settings
  • Services, bundles, groups & packages
  • Provisioning
  • Booking
  • Acceptance
  • Workflows
  • Service Catalog evaluation
  • Collaboration
  • Compliance rules

Requirements

 

No special requirements

Target Audience

Project managers, Workspace Management or IT administrators, professional users or technical managers in the areas help desk / IT services, ITSM process managers

Learning Objectives

This training course is conceived for administrators with experience in Service Store administration, who want to realise their own customisations. You will gain a comprehensive overview over the Matrix42 data model. You will perform user interface customisations and will create your own configuration items. After completion of this training course, you will be able to integrate your own applications into Service Store.

Contents

  • Introduction to the Matrix42 data model
  • User interface customisations (dialogues, search pages, and structures)
  • Using the Matrix query language ASQL for accessing data and its display
  • Data model expansion (expansions of existing / setup of custom configuration items, data definitions, and dialogues
  • Creation of custom tabulators
  • Customisation and creation of compliance rules

Requirements

 

Practical experience in Service Store administration and knowledge of SQL (understanding and creating SQL statements).

Target Audience

Project Managers, professional users or technical managers, Workspace Management or IT administrators, ITSM project managers

Learning Objectives

This product training course will provide you with all the skills required to setup, configure, and maintain Matrix42 Workspace Management. A major focus will be the interaction between the modules and the optimal customisation and integration into the infrastructure of your business, as well as the precise customisation of the product to suit your needs. In addition, you will learn how to expand the data model with custom tables and attributes und connect them to existing product content. With lots of exercises, examples, and practical tips!

Contents

  • Installation scenarios
  • All-in-one installation and distributed environment, installation requirements, users, and accounts
  • Setting the reporting permissions
  • Installation and configuration
  • User interface, e.g. Management Console, User Interface Console, evaluation, and Matrix42 Self-Service Portal
  • Connections, e.g. Active Directory Connector, Physical Workplace Management Connector, Mobile Workplace Management Connector, SCCM / Enterprise Manager Connector
  • User roles and permissions
  • Services
  • Global system settings
  • Call tracker
  • Master data
  • Import definitions, e.g. custom import sequence and import template
  • Directory structure and protocol files
  • Maintenance and backups
  • Updates
  • Configuration files
  • Tabulators
  • Links
  • ASQL, e.g. T-operator, comparison, logical, arithmetic, binary, and SubQuery operators
  • Quick filters 
  • Dashboard
  • Directory structure WEB
  • Tips and tricks
  • Data model
  • Custom configuration items, data definitions, and dialogues
  • Structures
  • Actions
  • Quick start 
  • Compliance rules
  • Importing and exporting data

Requirements

 

Understanding of the processes for provisioning of services, basic knowledge of SQL, experience with the administration of IT infrastructures.

Target Audience

Project managers, professional user or technical managers, Workspace Management or IT administrators, ITSM process managers

Learning Objectives

This training course is conceived for IT managers and administrators who plan to use Workflow Studio or would like to learn about the module’s field of application, scope, and functionality.

You will get to know the Workflow Studio user interface with its control items and will gain an overview over the available workflow activities. You will create your own custom approval and provisioning workflows. (Training days: Mon.-Tue.)

In addition to this course, we recommend attending the separately bookable advanced training course Workflows 2 – Create, Customize, Manage Workflows that is held in the days immediately afterwards. (Training days: Wed.-Fri.)

This training course is part of the recommended learning path for certification as a Matrix42 ITSM Process Professional (IXP) as well as for all further certification levels.

Contents

  • Getting to know the Workflow Studio user interface
  • Planning workflow activities
  • Integration into Service Desk and Service Catalog
  • Connection to actions and compliance rules
  • Plausibility check

Requirements

Previous participation in the Workspace Management Administration or Workspace Management Services training courses. Practical experience with the Matrix42 Workspace Management solution and close familiarity with Service Desk and/or Service Catalog.

In-House Training at Your Location

For in-house training, please contact your Matrix42 customer service representative or send a request to training@matrix42.com.

Target Audience

Project managers, professional users or technical managers, Workspace Management or IT administrators, ITSM process managers

Learning Objectives

This training course will provide you with the skills required to manage and create workflows for Matrix42 Workspace Management, or to customise existing workflows according to your own requirements. This includes learning to recognise how the Workflow Engine is set up internally and how the internal elements are managed. (Training days: Wed.-Fri.)

In addition to this training course, we recommend the separately bookable course Workflows 1 - Workflow Studio Basic Training that is held in the directly preceding days. (Training days: Mon.-Tue.)

This training course is part of the recommended learning path for certification as a Matrix42 ITSM Process Professional (IXP) as well as for all further certification levels.

Contents

  • Matrix42 Workspace Management and its modules
  • Workflows: What they are and what they are needed for
  • Workflow activities, components, templates and the Workflow Engine
  • Administration of workflows (workflows, categories, assemblies, workflow configurations, workflow activities
  • Workflow migration
  • Activity monitor
  • Target audience for the workflow, e.g. professional users, release managers, workflow editors, developers
  • The workflow lifecycle
  • The Workflow Designer close-up
  • Managing workflows
  • Managing workflow activities
  • Managing categories
  • Managing workflow assemblies
  • Managing workflow configurations
  • Managing legacy workflows from previous versions
  • Monitor workflows
  • Provided workflows and templates
    • Templates for provisioning workflows
    • Standard change workflows
    • Execute workflow from within a compliance rule
    • Execute workflow from within an action

Requirements

Practical experience with Service Store Administration and knowledge of SQL (understanding and creating SQL statements). Understanding of Matrix42 data model. Knowledge of Visual Basic or PowerShell are recommended.Previous participation in the Workspace Management Administration and Workflows 1 - Workflow Studio Basic Training.

Target Audience

Workspace Management or IT administrators. Professional users / technical mangers in the areas IT controlling / contract management, or budget management

Learning Objectives

This product training will introduce you to the possibilities offered by the module “Compliance” with its integrated asset, contract, and license management. You will learn how to optimise processes and rules for the requirements and circumstances of your business. The goal is to efficiently use the system to process, validate, and interpret all data with minimal effort. You will acquire the skills necessary to meet the demands of license management cost-effectively, while taking into account the different license metrics and models. This training course is part of the recommended learning path toward certification as a Matrix42 ITSM Compliance Professional (ICP) as well as all subsequent certification steps.

Contents

  • User interface, user roles, and access rights
  • Global system settings
  • Import definitions
  • Objects
    • Service Office objects
    • Objects in asset management and license management
    • Objects in contract management
  • IT asset management
  • Contract management including framework contracts
  • Usage rate of contracts
  • License management basics
    • Savings potential
    • Contract management
    • Recording the licensing requirements
    • Licensing model
  • Compliance process
  • Technical inventory data
  • Licensing model: suites, define and change the default licensing model
  • Licensing requirements: automatic and manual processing, analyse the license requirement message
  • License inventory
  • Baseline – document compliance status
  • Collaborating: tasks, appointments, memos
  • Compliance rules
  • License Intelligence Service (LIS)
  • Reports and analyses

Requirements

Basic understanding of administration of physical workspaces, basic knowledge of SQL, experience with the administration of IT infrastructures. In-House Training at Your Location For in-house training, please contact your Matrix42 customer service representative or send a request to training@matrix42.com.

Target Audience

Workspace Management or IT administrators, professional users / technical managers in the areas IT controlling / contract management, or budget management, ITSM project managers, IT license managers, ITSM process managers, Matrix42 partners, license management clerks

Learning Objectives

After completing this training course, you will be able to successfully manage licenses with the License Management module. Using examples for solution scenarios, you will become acquainted with different license models.

Contents

1.  Significance of organisational master data for license management

  • Organisational units, cost centres, and locations

2.  Significance of asset management for license management

  • Organisational assignments
  • Uses (operation, testing, training, etc.)
  • Operational status

3.  Initial situation with imported master data from AD and Computer Inventory

  • User accounts, people, and groups 
  • Computers and installed applications
  • Classification of fingerprints

4.  Using the License Intelligence Service (LIS) 

  • Type and scope of the provided data
  • Performing updates
  • Automation and control options 

5.  Working with license requirement messages 

  • Automatic and manual creation
  • Automatic und manual confirmation
  • Automatic und manual consolidation
  • Use of license models

6.  Collecting and importing purchased licenses

  • Validation to support the data quality
  • Controlling license pool use

7.  Determining the compliance status

  • Analysis of the license requirements 
  • Analysis of the license inventory
  • Use of inspection points
  • Use of default reports

Solution scenarios

1.  Mapping of Microsoft Select Agreement or similar volume license agreements

2.  Mapping of Microsoft Enterprise Agreement or similar volume license agreements

3.  Mapping of client access licenses (CAL)

4.  Mapping of terminal server use

5.  Use of accounting areas

Requirements

Expert knowledge in license management is required. The operational and organisational structure of license management will not be imparted. Neither will license programs or manufacturers’ license conditions be taught.

Mobile Workspace

Target Audience

Workspace Management or IT administrators, Mobile Workspace or IT administrators

Learning Objectives

The customer training course Silverback by Matrix42 will provide you with all the skills required to set up, configure, and maintain the Silverback by Matrix42 solutions. A major focus will be the optimal integration of the MDM solution into the infrastructure of your business. You will also gain an overview over the most popular features, which will allow you to execute all administrative tasks independently and efficiently.

Contents

  • Dashboard
  • Navigation in the Management Console
  • MDM Basics (Apple APNS, Google GCM)
  • User management
  • Enrolment of devices
  • Profile management
  • App Portal and applications
  • Compliance
  • Self-Service Portal
  • Log handling

Requirements

Basic general knowledge of MDM or previous participation in at least one relevant Matrix42 Mobile training course are required. Further requirements: (at least) one mobile device of your own – ideally an Apple iOS device – with an activated 3G card.

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