Standard SupportMon. - Fri. | Advanced SupportMon. - Fri. | |
Creation and tracking of requests via support portal, telephone or e-mail | ✓ | ✓ |
Deployment of hotfixes for critical cases | ✓ | ✓ |
Remote support for fault analysis | ✓ | ✓ |
Access to Matrix42 Service portals | ✓ | ✓ |
Provision of new product releases | ✓ | ✓ |
Newsletter about new product releases | ✓ | ✓ |
Remote installation of updates | ✓ | |
Matrix42 System Health Check (remote) | ✓ | |
Deployment of hotfixes for non-critical cases | ✓ | |
20% discount on Matrix42 own trainings | ✓ | |
Extended support hours | ✓ |