Standard SupportMon. - Fri. | Advanced SupportMon. - Fri. | |
| Creation and tracking of requests via support portal, telephone or e-mail | ✓ | ✓ |
| Deployment of hotfixes for critical cases | ✓ | ✓ |
| Remote support for fault analysis | ✓ | ✓ |
| Access to Matrix42 Service portals | ✓ | ✓ |
| Provision of new product releases | ✓ | ✓ |
| Newsletter about new product releases | ✓ | ✓ |
| Remote installation of updates | ✓ | |
| Matrix42 System Health Check (remote) | ✓ | |
| Deployment of hotfixes for non-critical cases | ✓ | |
| 20% discount on Matrix42 own trainings | ✓ | |
| Extended support hours | ✓ |
