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Resources Matrix42 Leader di mercato nella gestione dei servizi aziendali

Security & IT Operations

Resources Forrester: Risparmi e vantaggi per le aziende quando si passa a Matrix42 Enterprise Service Management

COMPANY Matrix42 Enterprise Service Management certificato ITIL 4

AZIENDA Matrix42 acquisisce l'accesso remoto e l'assistenza remota dello specialista FastViewer

Resources Matrix42 awarded as Overall Leader

Company Matrix42 e FireScope

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Il set di avvio rapido Matrix42 Home Office Quick Starter Set

	Standard Support Mon. - Fri. 08:30am - 5:00pm	Advanced Support Mon. - Fri. 07:00am - 08:00pm
Creation and tracking of requests via support portal, telephone or e-mail	✓	✓
Deployment of hotfixes for critical cases	✓	✓
Remote support for fault analysis	✓	✓
Access to Matrix42 Service portals	✓	✓
Provision of new product releases	✓	✓
Newsletter about new product releases	✓	✓
Remote installation of updates		✓
Matrix42 System Health Check (remote)		✓
Deployment of hotfixes for non-critical cases		✓
20% discount on Matrix42 own trainings		✓
Extended support hours		✓