Marvin is the virtual support agent who never sleeps. He relieves your service team and keeps your back free - you will love him.
24/7 the Virtual Support Agent answers simple and complex service requests from users and customers via your communication channels. It searches the knowledge database, the Matrix42 Service Catalog and all tickets in the Matrix42 Service Desk at the speed of light to offer the best known solution.
Marvin not only excels in speed, it is also the perfect channel to announce relevant information to your users. Before users start flooding your Service Desk with incident reports, you can use a push notification to let everyone know that IT is already working to resolve the issue.