# Matrix42

> Matrix42 is the European platform for Intelligent Service Management, providing ITSM, Software Asset Management, Unified Endpoint Management, Identity Governance, and endpoint security to 5,000+ organizations across 13 countries, built, hosted, and supported in Europe.

## Products

- [Service Management Overview](https://www.matrix42.com/en/matrix42-service-management-overview): Unified AI-native platform integrating IT, HR, Finance, and Facilities service management with full asset, device, and identity visibility; compliant with GDPR, NIS2, DORA, and EU AI Act.

- [IT Service Management (ITSM)](https://www.matrix42.com/en/itsm): ITIL-aligned ITSM platform with PinkVERIFY certification (11 processes), conversational AI, Microsoft Teams integration, and flexible cloud, private cloud, or on-premises deployment.

- [Software Asset Management](https://www.matrix42.com/en/software-asset-management): Full-lifecycle license management with compliance tools for Oracle, SAP, and IBM; cloud cost tracking across Azure and AWS; customers report 51% ROI and 3× faster implementation than alternatives.

- [IT Asset Management](https://www.matrix42.com/en/it-asset-management): Real-time inventory tracking for hardware, software, and virtual machines with automated discovery, contract management, and dependency mapping across the full asset lifecycle.

- [Unified Endpoint Management](https://www.matrix42.com/en/unified-endpoint-management): Manages Windows, macOS, Android, iOS, and Chrome devices with Package Cloud (2,100+ pre-packaged apps), automated OS deployment, patch management, and Intune co-management.

- [Identity Governance and Administration](https://www.matrix42.com/en/identity-governance-and-administration): Role-based access control, automated user lifecycle management (onboarding to offboarding), certification campaigns, and audit trails for GDPR and HIPAA compliance.

- [Endpoint Data Protection](https://www.matrix42.com/en/endpoint-data-protection): AES-encrypted data protection with device and application control, real-time audit of data movement, and compliance support for GDPR, Basel II, Sarbanes-Oxley, and PCI.

- [SaaS Management](https://www.matrix42.com/en/matrix42-saas-management): Discovers shadow IT, consolidates SaaS and cloud vendor visibility, eliminates duplicate contracts; customers achieve 25% average annual savings with 7× ROI and 90-day payback.

- [Matrix42 Intelligence](https://www.matrix42.com/en/matrix42-intelligence): AI layer across the Matrix42 platform delivering autonomous AI agents for self-service resolution, predictive forecasting, text-to-code automation, and proactive incident prevention.

- [FastViewer – Remote Assistance](https://www.matrix42.com/en/fastviewer): Remote control solution for IT support with unattended access, multi-session handling, two-factor authentication, and file transfer up to 2 GB; resolves 75% of IT issues without on-site visits.

## Resources

- [Success Stories](https://www.matrix42.com/en/success-stories): Customer case studies across ITSM, IGA, SAM, ESM, UEM, and AI use cases from organizations in education, healthcare, finance, and public sector.

- [Blog](https://www.matrix42.com/en/blog): Expert articles on AI in service management, software asset governance, identity security, GDPR compliance, SaaS cost optimization, and digital employee experience.

- [Product News](https://www.matrix42.com/en/product-news/matrix42-core-and-professional-2025.1): Release notes and feature announcements for Matrix42 Core and Professional platform updates.

- [Webinars & Events](https://www.matrix42.com/en/resources): Upcoming and recorded webinars, live events, bootcamps, and academy sessions on Matrix42 products and industry topics.

## Company

- [About Us](https://www.matrix42.com/en/about-us): Company overview: 600+ employees, 9 office locations, 30 years of IT experience, 93% customer satisfaction, and positioning as The European Choice in service management.

- [The European Choice in Service Management](https://www.matrix42.com/en/the-european-choice-in-service-management): Explains Matrix42's European positioning — flexible hosting (cloud/private cloud/on-prem), AI governance with user-controlled models, local-language support, and alignment with GDPR, NIS2, DORA, and the EU AI Act.

- [Partners](https://www.matrix42.com/en/partners): Directory of 75 certified Platinum, Gold, Silver, and Registered partners across Europe, Middle East, Africa, and the USA offering ITSM, SAM, and UEM implementation services.

- [Become a Partner](https://www.matrix42.com/en/become-a-partner): Information on joining the Matrix42 partner ecosystem, certification program, and accessing the Partner Portal.

- [Get Started](https://www.matrix42.com/en/get-started): Request a no-commitment consultation or product demo; sales contact for Germany (+49 69 66773 8380) and international (+1 888-490-0966) markets.

## Key Facts

- 30 years of IT management experience
- 5,000+ customer organizations served
- 600+ employees across 9 offices in 13 countries
- 300+ certified partners globally
- Headquarters: Frankfurt am Main, Germany
- Offices in Germany, Austria, Switzerland, France, Italy, Spain, Finland, Romania, and Ukraine
- 93% customer satisfaction rate
- Recognized as Strong Performer in Forrester Enterprise Service Management Wave (Q4 2025)
- PinkVERIFY Certified ITSM platform (11 processes)
- Deployment options: cloud, private cloud (any provider), and on-premises
- Data sovereignty: built, hosted, and supported in Europe; GDPR-compliant
- Notable customers: PUMA, Infineon, JCDecaux, Endress+Hauser, University of Vienna
- Industry: Enterprise Service Management, IT Asset Management, Cybersecurity

## Contact

- Website: https://www.matrix42.com
- Contact page: https://www.matrix42.com/en/get-in-touch
- Email: info@matrix42.com
- Press: press@matrix42.com
- Phone (Germany/Austria/Switzerland): +49 69 6677 38220
- Phone (International / US): +1 888-490-0966
- Phone (Finland): +358 9 2535 0400
- Phone (Sweden): +46 70 725 0772
- Phone (Poland): +48 22 76 56 000
- Phone (Spain): +34 917906884
- Support: https://www.matrix42.com/en/help-and-support
- Support Portal (tickets): https://support.matrix42.com