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Matrix42 Customer Support
Welcome to Matrix42 Support
Support Portal

Customer Support



Tailor-made support when you need it - up to 365 days and up to 24/7.

 

Standard Support

Mo. - Fr., 
08:30 - 17:00

Premium Support

Mo. - So.
00:00 - 24:00 **

Creation and tracking of requests 
via support portal, telephone or e-mail
Deployment of hotfixes
for critical cases
Remote support for
Fault analysis
Access to Matrix42
Service portals
Provision of new
Product releases
Newsletter about new
Product releases
Remote installation of
Updates
 
Matrix42 System Health
Check*
 
Deployment of hotfixes
for non-critical cases
 
20% discount on Matrix42
own trainings
 
Personal support
by Technical Account Manager
 
Support with questions about handling and understanding 
Prioritized fault
editing
 
Consultation before
Product Updates
 
Monitoring the Matrix42
Applications
 
Use of LTSB versions
(long-term maintenance)
 
Round Table - Exchange
with the Matrix42 Product Management
 


CONTACT THE MATRIX42 SUPPORT

Fast and competent support

Do you have questions about your solution or do you need quick, uncomplicated help with a problem that needs to be solved? Please call us or write to us.


Contacto



MATRIX42 SUPPORT:

+49 69 667738 222


TOLL FREE:

+800 62874942


Toll Free from Germany, Austria, Switzerland, United Kingdom, Netherlands, Belgium, Luxembourg, France, Ireland, Australia, USA (available only from AT&T and Verizon landlines).