Matrix42 Services
The Matrix42 expert network offers you fast and competent support whenever you need it.
Excellent service makes the difference
CUSTOMER SERVICE
Successful projects based on experience
Your goal is to use our software as quickly and productively as possible. You need a partner with know-how and experience. That is why you are in good hands with us.
FAST, COMPETENT AND FLEXIBLE
That's how a project works!
Deploy
The software is installed at your site or provided from the cloud.
Consult
Together we define requirements and dependencies in the project.
Implementation
Together with you we adapt the software according to your requirements.
Operate
Then we put the solution into operation and hand it over to your IT.
BENEFIT FROM EXPERIENCE
A team for success!
Workspace Architect
The architect designs the system for your infrastructure.
Project Manager
The project manager controls time, costs and resources.
Consultant
The Workspace Consultant adapts the software to your requirements.
Service Manager
The Service Account Manager continues to support you after the project.
ÉXITO DEMOSTRADO
Más de 5.000 clientes satisfechos
La satisfacción del cliente
Nos aseguramos de mantener nuestro CSAT por encima del 85% de forma continua. Nuestros clientes son nuestro activo más importante. Guardamos este tesoro con mucho cuidado.
Tasa de renovación
Nos aseguramos de que nuestros clientes quieran extender su contrato de mantenimiento año tras año.
Puntuación neta del promotor
Queremos que nos recomiende a un amigo o colega sin dudarlo. Para obtener más información sobre el Net Promoter Score, haga clic aquí.
ALL SERVICES IN ONE PLACE
Marketplace of endless opportunities
During the ongoing operation of your solution, you want to concentrate on the essential - the requirements of your customers. That's why we have bundled all news, patches, hotfixes, release information or training for you in one central location – the Matrix42 Marketplace.
The Marketplace is also the central platform for additional apps and integrations to enhance your solutions, enabling you to further increase the productivity of your IT and users.
CUSTOMER SUPPORT
Whenever you need it
With the right service plan you lay the foundation for smooth operation and focus on the essentials. We take care of the rest.
SUPPORT PORTAL
Quick help from experts
You need quick help to solve a problem? Via the support portal you can reach our team of experts and receive immediate support.
SELF-SERVICE HELP CENTER
Compact knowledge
Here you will find How To's, instructions for setup, configuration and administration as well as the manuals for your product.
MATRIX42 ACADEMY
Increase productivity
Increase the productivity of your team. Our trainers offer practical expert know-how directly from the manufacturer. Online, in our training center or as individual in-house training at your site.
MATRIX42 CAMPUS
E-Learing on-demand
Through the campus you can access online training and study plans. Your colleagues can run the courses independently at any time using self-learning.
MATRIX42 IDEAS PORTAL
Share your idea
Do you have an idea or are you missing an important function? Evaluate the idea together with other users and our product managers.
EXPERT KNOW-HOW FOR YOUR PROJECT