Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality.
USE CASES
ENTERPRISE SERVICE MANAGEMENT
Get your Service Catalog up and running in no time by using your existing IT landscape.
ENTERPRISE SERVICE MANAGEMENT
Working in the cloud is easier than keeping it in order. Gain transparency and optimize your cloud spending proactively.
The out-of-the-box integrations with Azure, AWS, Google and many others sync all devices, services and costs into your Add-On Matrix42 Cloud Expense Management.
Find out which cloud services are the cost drivers and how you can optimize them.
Due to the integration with the Service Catalog and the build-in Configuration Management Database (CMDB) you can directly orchestrate changes to optimize your cloud costs.
ENTERPRISE SERVICE MANAGEMENT
All the Matrix42 products are built with the Matrix42 low-code platform consisting of the SolutionBuilder for everything you can see and touch, and the Workflow Studio for all processes and automation. And the best thing - it’s all at your fingertips.
ENTERPRISE SERVICE MANAGEMENT
La falta de transparencia en una infraestructura compleja eleva tanto el riesgo de producirse fallos en servicios empresariales importantes como los riesgos de seguridad que conllevan los dispositivos no reconocidos o los cambios en los sistemas de TI. También es posible que una empresa quiera migrar sus sistemas a la nube, pero sin conocer las dependencias que existen entre los distintos componentes. En estos escenarios es donde interviene la herramienta Secure Discovery and Dependency Mapping (SDDM) de FireScope, con la que las organizaciones de TI pueden navegar a través de su entorno de TI empleando los siguientes servicios:
ENTERPRISE SERVICE MANAGEMENT
Mantenga sus servicios empresariales en perfectas condiciones y evite proactivamente que se produzcan unas costosas interrupciones en los servicios utilizando la herramienta Service Performance Manager de FireScope, con la que podrá analizar y supervisar el rendimiento y la calidad de su infraestructura de TI mediante las siguientes funciones:
Una vista general del estado de rendimiento y de las desviaciones con respecto a los KPI.
Una evaluación de riesgos de los cambios de TI planificados en servicios empresariales para evitar de antemano que se produzcan unas costosas interrupciones en los servicios.
Un sistema de alerta proactiva sobre deficiencias en los acuerdos de nivel de servicio.
Predicciones sobre el momento en que la capacidad afectará a la entrega de los servicios
ADDED VALUES
Matrix42 Enterprise Service Management can be obtained from the cloud, operated on-premise in your own infrastructure or in a hybrid model.
Reduce the burden on IT with standardized service processes in one solution. Optimized costs and consistent processes increase the contribution of IT to your success.
Optimization of license, contract and asset management. Compliance is taken care of - even in the cloud.
Automated delivery of software and services via self-service and zero touch IT
Fast and easy employee on-boarding – an outstanding employee experience starts with the on-boarding process. Ensure high productivity and satisfied employees.
Flexible 24/7 self-service – provide your employees easy and secure access to apps and services, even when they are on the road. At the same time, you take a burden off your IT.
(Cloud) service integration – easily and securely integrate external and internal services into your existing service offer.
Standardise and automate processes – automate processes that were previously carried out manually. You save valuable time and resources.
Faster service delivery – let your users register their new devices themselves. Apps and services are automatically deployed based on their user profile. Your IT is further relieved and the provisioning is accelerated.
Increase transparency – keep focussed on your service portfolio. This includes the management of your services, contracts, service descriptions, costs, usage rates and of course profitability.
Reduce service costs – Optimize your service costs and the lifecycle of all IT assets and licenses.
Make better decisions – provide your employees easy and secure access to apps and services, even when they are on the road. At the same time, you take a burden off your IT.
IT as a service provider – As a service provider, you benefit from the best practices of an ITIL®-compliant IT service management solution and make a greater contribution to achieving business goals.
ITIL® 4 and ITIL® v3 compliant and certified for excellent service
IT Service Management, SERVIEW GmbH
IT Service Management, SERVIEW GmbH
IT Service Management, Pink Elephant Inc.
Service Desk, techconsult GmbH
PRODUCTS
With Matrix42 Enterprise Service Management you standardize and manage all IT and non-IT processes and services from provisioning to Service Lifecycle Management and End-of-Life (EoL). Integrated Configuration and Asset Management provides visibility into the status of all service components, enabling you to quickly restore service quality in the event of productivity limitations or security incidents. In addition, you optimize costs and ensure data security and compliance.
ADD-ONS
Matrix42 Service Management is natively integrated with the holistic Matrix42 Digital Workspace Management suite. You work across processes and departments on a central platform, in a continuous process and with a central user interface. You can easily integrate additional solutions via existing interfaces.
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SUCCESS STORIES
Read the latest Gartner reviews on Matrix42 in the areas of "Software Asset Management", "IT Service Management Tools" and "Unified Endpoint Management". Find out how customers rate Matrix42 solutions on Gartner Peer Insights. We have provided you with some excerpts below.