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Matrix42 ha adquirido el proveedor de software estadounidense FireScope
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Expert Round Table – IBM License Management

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  • If the estimated time for 1st level resolution exceeds the agreed SLAs, simply hand over the process to 2nd or 3rd level support. In this way you ensure that escalations and measures can be initiated in time.


  • The escalation management automatically sounds the alarm and also provides multilevel information about imminent violations of the SLAs. The service quality is maintained and your employees and customers are satisfied.