- Clear dashboards support you in real-time monitoring of all SLAs. The integrated escalation management immediately sounds the alarm if compliance with your Service Level Agreements (SLAs) is at risk.
- Role-based dashboards and real-time reports can be created simply by dragging and dropping, no programming skills are required.
- This gives you better control of your service management, enables you to analyse and optimise your service offering and negotiate more effectively with your customers about demand and prices.