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Digital Workspace World 2020
Matrix42 Digital Workspace World

November 17, 2020, online
 

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  • Simple and standardized, pre-approved standard changes trigger your incident managers or your users directly in self-service, provided they have the appropriate authorization.


  • You delegate requests for changes (RFCs) that do not contain all the information required for an initial assessment back to the source or start the completion of the data.


  • For emergency changes, you define a correspondingly short change process that provides for rapid release by authorized persons responsible and ensures that the critical service component is restored as quickly as possible.


  • Change requests that your change manager can decide to release independently and that he or she considers feasible are scheduled in the change schedule. You delegate the rest to the Change Advisory Board (CAB) for evaluation and release.