	Standard Support Mo. - Fr., 08:30 - 17:00	Advanced Support Mo. - Fr. 07:00 - 20:00	Premium Support Mo. - So. 00:00 - 24:00 ^**
Creation and tracking of requests via support portal, telephone or e-mail	✓	✓	✓
Deployment of hotfixes for critical cases	✓	✓	✓
Remote support for Fault analysis	✓	✓	✓
Access to Matrix42 Service portals	✓	✓	✓
Provision of new Product releases	✓	✓	✓
Newsletter about new Product releases	✓	✓	✓
Remote installation of Updates		✓	✓
Matrix42 System Health Check^*		✓	✓
Deployment of hotfixes for non-critical cases		✓	✓
20% discount on Matrix42 own trainings		✓	✓
Personal support by Technical Account Manager			✓
Support with questions about handling and understanding			✓
Prioritized fault editing			✓
Consultation before Product Updates			✓
Monitoring the Matrix42 Applications			✓
Use of LTSB versions (long-term maintenance)			✓
Round Table - Exchange with the Matrix42 Product Management			✓