Standard SupportMo. - Fr., | Premium SupportMo. - So. | |
| Creation and tracking of requests via support portal, telephone or e-mail | ✓ | ✓ |
| Deployment of hotfixes for critical cases | ✓ | ✓ |
| Remote support for Fault analysis | ✓ | ✓ |
| Access to Matrix42 Service portals | ✓ | ✓ |
| Provision of new Product releases | ✓ | ✓ |
| Newsletter about new Product releases | ✓ | ✓ |
| Remote installation of Updates | ✓ | |
| Matrix42 System Health Check* | ✓ | |
| Deployment of hotfixes for non-critical cases | ✓ | |
| 20% discount on Matrix42 own trainings | ✓ | |
| Personal support by Technical Account Manager | ✓ | |
| Support with questions about handling and understanding | ✓ | |
| Prioritized fault editing | ✓ | |
| Consultation before Product Updates | ✓ | |
| Monitoring the Matrix42 Applications | ✓ | |
| Use of LTSB versions (long-term maintenance) | ✓ | |
| Round Table - Exchange with the Matrix42 Product Management | ✓ |
