Standard SupportMo. - Fr., | Advanced SupportMo. - Fr. | Premium SupportMo. - So. | |
Creation and tracking of requests via support portal, telephone or e-mail | ✓ | ✓ | ✓ |
Deployment of hotfixes for critical cases | ✓ | ✓ | ✓ |
Remote support for Fault analysis | ✓ | ✓ | ✓ |
Access to Matrix42 Service portals | ✓ | ✓ | ✓ |
Provision of new Product releases | ✓ | ✓ | ✓ |
Newsletter about new Product releases | ✓ | ✓ | ✓ |
Remote installation of Updates | ✓ | ✓ | |
Matrix42 System Health Check* | ✓ | ✓ | |
Deployment of hotfixes for non-critical cases | ✓ | ✓ | |
20% discount on Matrix42 own trainings | ✓ | ✓ | |
Personal support by Technical Account Manager | ✓ | ||
Support with questions about handling and understanding | ✓ | ||
Prioritized fault editing | ✓ | ||
Consultation before Product Updates | ✓ | ||
Monitoring the Matrix42 Applications | ✓ | ||
Use of LTSB versions (long-term maintenance) | ✓ | ||
Round Table - Exchange with the Matrix42 Product Management | ✓ |