Standard SupportMo. - Fr., | Advanced SupportMo. - Fr. | Premium SupportMo. - So. | |
| Creation and tracking of requests via support portal, telephone or e-mail | ✓ | ✓ | ✓ |
| Deployment of hotfixes for critical cases | ✓ | ✓ | ✓ |
| Remote support for Fault analysis | ✓ | ✓ | ✓ |
| Access to Matrix42 Service portals | ✓ | ✓ | ✓ |
| Provision of new Product releases | ✓ | ✓ | ✓ |
| Newsletter about new Product releases | ✓ | ✓ | ✓ |
| Remote installation of Updates | ✓ | ✓ | |
| Matrix42 System Health Check* | ✓ | ✓ | |
| Deployment of hotfixes for non-critical cases | ✓ | ✓ | |
| 20% discount on Matrix42 own trainings | ✓ | ✓ | |
| Personal support by Technical Account Manager | ✓ | ||
| Support with questions about handling and understanding | ✓ | ||
| Prioritized fault editing | ✓ | ||
| Consultation before Product Updates | ✓ | ||
| Monitoring the Matrix42 Applications | ✓ | ||
| Use of LTSB versions (long-term maintenance) | ✓ | ||
| Round Table - Exchange with the Matrix42 Product Management | ✓ |
Resources
Matrix42 awarded as Overall Leader
KuppingerCole Leadership Compass 2020
KuppingerCole Leadership Compass 2020
Unified Endpoint Management
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Resources
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