Success Story: Caruna Combines Matrix42 IGA with ITSM to Enhance Access Management

Initial Challenges

Caruna, Finland's largest electricity distribution company, identified new needs and challenges in access management due to a changing operational environment. Their existing functionalities were no longer sufficient. Access rights were decentralized and there was no centralized registry for it. Therefore, granting permissions was neither straightforward nor efficient. Additionally, there were gaps in managing the lifecycle of access rights.

Manual processes slowed operations, as credentials and access rights had to be requested through separate processes, making the system complicated and slow, especially for end users. Since Caruna’s Active Directory was managed by an external partner, requests often had to be routed through them, leaving Caruna without a clear overview of access rights. This lack of visibility posed challenges for security management and audits. Removing access rights during role changes was uncertain, and conducting audits was difficult without proper tools and process transparency.

Why Matrix42 Was the Right Solution 

Caruna chose Matrix42’s IGA solution for several reasons:

1. Ease of Use: Caruna already had a partnership with Matrix42, enabling synergy benefits, especially with their ITSM system. For the ICT service management team, integrating the solution into the existing platform was a lightweight and seamless process.

2. Reliable Partner: A trusted partner ensured a transparent process. Since implementing such a system is a long-term project, a reliable and established partnership provided significant security and simplified the overall process.

3. Functionality and Cost-Effectiveness: The solution offered sufficient functionalities at a reasonable cost. With Matrix42, it was possible to seamlessly integrate new features into the existing ITSM system, avoiding the costs, implementation efforts, and learning curve of an entirely new system.

"Your solution and our needs aligned perfectly. The solution provided the right capabilities and tailored solutions at the right price."

Antti Nieminen, Caruna’s ICT Service Manager

IGA in Action

The Matrix42 IGA solution was implemented to enhance the management of external users.

Matrix42 IGA transforms how organizations manage external users. Through automation and intelligent approval processes, user management becomes faster, more transparent, and more secure.

Gone are the days of manual user credential processes and long waiting times. Matrix42 IGA enables automatic credential creation with a single click, ensuring security and adaptability to the needs of different user groups.

The solution focuses on:

• Enhanced management of external users
• Quick and seamless credential creation
• Self-service capabilities through approval processes without compromising security

The solution benefits approximately 250 internal users and 1,000 contractors. Since external users experience higher turnover, transparency and efficiency are critical. With Matrix42 IGA and ITSM, Caruna was able to automate processes, reduce ticket volumes, and significantly shorten the time required to create user credentials.

Results and Business Impact

The implementation of the IGA solution has delivered significant improvements:

1. Operational Benefits: All access requests directed to the service partner are now handled via the IGA solution. Other support requests have decreased by approximately 30%, and processing times for partner accounts have been reduced from over a day to just a few minutes. Additionally, the process is now more consistent.
2. Strategic Benefits: Reporting and auditing capabilities have significantly improved. The entire process has become much more transparent.
3. Long-Term Impact: The introduction of new technologies and capabilities through IGA has unlocked development opportunities in areas previously unattainable without automated access management and a unified system.

Key to success

Caruna's success with the Matrix42 IGA solution was based on a smooth implementation process. Unlike traditional access management solutions that require heavy pre-configuration and manual adjustments, the Matrix42 IGA solution enabled a straightforward deployment alongside the ITSM environment. The solution is easy to use and maintain, as there was no need to learn an entirely new system. After implementation, the solution quickly and efficiently began delivering value.

The Matrix42 IGA solution has proven to be a true game-changer, offering the organization enhanced efficiency and improved service levels. Together with the ITSM system, Matrix42 IGA not only addressed immediate challenges but also laid the foundation for continuous development in access management. Matrix42 has proven to be an investment that pays off in both operational efficiency and strategic development opportunities.

Does your organization face similar challenges? Discover how the Matrix42 IGA solution can streamline processes and enhance user experience.

Learn more about Matrix42 IGA solution.