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Welcome to Matrix42 Support
Support Portal

Customer Support


Tailor-made support when you need it - up to 365 days and up to 24/7.

 

Standard Support

Mo. - Fr., 
08:30 - 17:00

Advanced Support

Mo. - Fr.
07:00 - 20:00

Premium Support

Mo. - So.
00:00 - 24:00 **

Creation and tracking of requests 
via support portal, telephone or e-mail
Deployment of hotfixes
for critical cases
Remote support for
Fault analysis
Access to Matrix42
Service portals
Provision of new
Product releases
Newsletter about new
Product releases
Remote installation of
Updates
 
Matrix42 System Health
Check*
 
Deployment of hotfixes
for non-critical cases
 
20% discount on Matrix42
own trainings
 
Personal support
by Technical Account Manager
  
Support with questions about handling and understanding  
Prioritized fault
editing
  
Consultation before
Product Updates
  
Monitoring the Matrix42
Applications
  
Use of LTSB versions
(long-term maintenance)
  
Round Table - Exchange
with the Matrix42 Product Management
  


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No more update stress

More comfort with Matrix42 Advanced Support

End stress now