Fleet Service Management

Car fleets are a very popular form of remuneration. On the whole, trips are very cost- and time-intensive undertakings.

Fleet Service Management based on self-service leaves you perfectly prepared.

 

Services Accounting

The services in the catalog are automatically billed to the corresponding cost centers, and can be directly transferred to the SAP or ERP system of your choice.

Quick Assistance

If there’s a breakdown, you can quickly call for help via mobile apps –
all through your company’s internal channels.

Self-service

The Self-Service Portal enables easy access to services, approvals, software, apps, and much more – day and night.


Service Management for Your Fleet

From providing services through the Service Catalog, to reporting damage, to organizing repairs to services through the Service Desk, Matrix42 Service Management provides you with an integrated, expandable, and adaptable interface.

Contact us at +49 6102 816-220

  • Ordering and Returning Company Cars

    You can also use the Matrix42 Service Catalog to provide, order, and return non-IT services, such as ones related to the vehicles in your fleet. It is very easy to set the corresponding vehicle classes and manage your fleet using Matrix42 Service Management.

  • Workflows for approval and provisioning

    The integrated graphic Workflow Studio allows you to adapt individual approval and automation workflows, or easily create new ones. You do this by intuitively dragging and dropping – it’s incredibly easy.

  • Incidents Can Also Occur in the Fleet

    Flat tires, flashing warning lights, or total breakdown? No problem. These kinds of incidents can be easily mapped in the Matrix42 Service Desk and reported via the Self-Service Portal in the Service Catalog or the mobile app. Provide your customers with comprehensive, intuitive service management from a single source, and become a service provider in your company.

Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.

Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.

According to the ITAM Review, Matrix42 offers the first ITSM suite to also incorporate fully integrated enterprise-grade IT asset management, and was named “Best in Class” for this reason.

Source: ITSM Review 2016

Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.

Source: PinkVerify 2015

Matrix42 was distinguished in the category of “IT Service Management (ITIL).”
Certified Tool is the seal for ITIL and PRINCE2 compliant solutions.

Source: SERVIEW Certified Tool


Drag-and-Drop Process Modelling

Matrix42 Workflow Studio

Automate your business processes very easily via drag-and-drop.
– Approval workflows
– Task distribution
– Automated software provisioning
– Creating user accounts
– Integration into all of your systems
and much more.

Learn more…

…about topics such as the service management of tomorrow, HR service management, and ITIL processes in IT and other departments.

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Case Study Renesas
Case Study Renesas
Read how Renesas Electronics uses the Matrix42 Workspace Management Suite.
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