Facility Service Management

Facility management is an important component of your business activities, from maintaining your building equipment and features (such as projectors, air conditioners, and windows), through to your outdoor facilities and green areas.
Matrix42 Service Management provides you with an easy way to handle facility service management, from providing services, to carrying out repair jobs, through to end-of-life management.

Central Management

Centrally manage all of your facilities and systems from a single interface and always keep an eye on the current status.

Improved Efficiency

If there’s a breakdown, you can quickly call for help via mobile apps – all through your company’s internal channels.

Satisfied Customers

The Self-Service Portal enables you to provide easy access to facility services at all times.

Service Management
for Your Building Management

From providing services through the Service Catalog, to reporting damage, to organizing repairs to services through the Service Desk, Matrix42 Service Management provides you with an integrated, expandable, and adaptable interface.

Contact us now +49 6102 816-220

  • Order Facility Services via the Enterprise App Store

    The Matrix42 Service Store enables you to offer your facility services via an enterprise app store and highlight the benefits of your services to your customers. Furthermore, you can enable your end customers to conveniently browse the available services and place an order.

  • Workflows for approval and provisioning

    The integrated graphic Workflow Studio allows you to adapt individual approval and automation workflows, or easily create new ones. You do this by intuitively dragging and dropping – it’s incredibly easy.

  • Simple Incident Management

    Matrix42 Service Desk enables you to offer your end customers an easy way to report incidents relating to their buildings or the systems within them with just a few clicks. You will also benefit from having a more effective system, as well as standardized processes for dealing with incidents.

Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.

Modules

Matrix42 Service Management

All Matrix42 Unified Endpoint Management modules are integrated with one another and can be used in a complete management console.

  • Easy to integrate

    Matrix42 Workflow Studio lets you dock the systems of your choice in a completely intuitive way.

  • Adaptable

    SolutionBuilder allows you to design the entire UI as desired.

  • Expandable

    SolutionBuilder and Workflow Studio provide you with a whole range of options to expand your solution in an update-proof way.

According to the ITAM Review, Matrix42 offers the first ITSM suite to also incorporate fully integrated enterprise-grade IT asset management, and was named “Best in Class” for this reason.

Source: ITSM Review 2016

Incident, Problem, Change, Service Level, and Knowledge Management, plus Service Asset & Configuration, the Service Portfolio, and Service Catalog Management for perfect customer service. ITIL v3 and ITIL 2011 certified.

Source: PinkVerify 2015

Matrix42 was distinguished in the category of “IT Service Management (ITIL).”
Certified Tool is the seal for ITIL and PRINCE2 compliant solutions.

Source: SERVIEW Certified Tool


Drag-and-Drop Process Modelling

Matrix42 Workflow Studio

Automate your business processes very easily via drag-and-drop.
– Approval workflows
– Task distribution
– Automated software provisioning
– Creating user accounts
– Integration into all of your systems
and much more.

Learn more…

…about topics such as the service management of tomorrow, HR service management, and ITIL processes in IT and other departments.

Holistic Service Management
Holistic Service Management: How to make corporate IT profitable
Read how your IT can be successfully transformed into a profit center in 5 steps.
Download now
IT service provider
Magna IT: Through centralization to reduction of costs and user friendliness
Read how Magna established a service catalog with more than 700 services.
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Case Study Renesas
Case Study Renesas
Read how Renesas Electronics uses the Matrix42 Workspace Management Suite.
Download now

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