Join us on November 13, 2025, at 13:00 CET for a live webinar where we’ll explore how service management is shifting from reactive to proactive — moving beyond AI Assistants with chatbots, to AI Agents, and ultimately to Proactive AI that prevents issues before they arise.
For years, the focus has been on responding faster — improving processes, accelerating resolution, and making support and service delivery more efficient. But the most impact comes when issues are prevented even before they happen. This is a paradigm shift.
AI Agents are the engine behind this change.
AI Agents will transform IT operations by semiautonomously or autonomously executing tasks from routine tasks to complex incident handling without human intervention, freeing up operations personnel to focus on higher-value activities.
In this webinar, you’ll:
Get a clear view of the shift from reactive to proactive service management, and why it matters now.
See practical use cases of AI agents reducing repetitive tasks and automating service management.
Get inspiration to build your own AI Agents with M42 Intelligence.