Events & Webinars

AI agents: From Manual Operations to Autonomous IT -Pro

Written by Matrix42 | Oct 13, 2025 10:41:12 AM

Are You Ready to Welcome AI Agents? 

 

Watch the webinar where we’ll introduce how AI Agents are redefining IT service management. We’ll cover how automation is moving beyond traditional AI assistants and chatbots into true autonomy—letting your organization streamline operations and raise the bar for service excellence. 

 

Why This Matters 

 

For years, the focus has been on responding faster — improving processes, accelerating resolution, and making support and service delivery more efficient. But the most impact comes when issues are prevented even before they impact users. This is a paradigm shift. 
 

AI Agents are the engine behind this change. 

 

AI Agents will transform IT operations by semi-autonomously or autonomously executing tasks from routine tasks to complex incident handling without human intervention, freeing up operations personnel to focus on higher-value activities. 

 

What You'll Gain by Attending 

 

In this webinar, you’ll: 

  • Understand the shift toward autonomous service management and why it matters for today’s IT operations 
  • See practical use cases of AI agents reducing repetitive tasks and automating service management. 
  • Get inspiration and guidance on how to deploy AI Agents using M42 Intelligence. 

 

Your Hosts

 

 
Jonne Kauko
Senior Product Manager & Product Lead
 
 
Sanna Eklund
Product Marketing Manager