Matrix42 Introduces a Unified Release and Versioning Model

More predictability, faster innovation, and a simpler experience for all customers

As part of our continued commitment to product excellence and consistency, Matrix42 is introducing a unified tiered release and versioning model across all solutions. This new approach is designed to provide you with more predictability, faster innovation, and a simpler experience.

Why the Change?

Our unified model ensures that all Matrix42 products adhere to the same schedule and structure, allowing you to plan better, stay informed about new features, and enjoy a more predictable and transparent release cycle.

Understanding the Three Release Tiers:

• Major Release: Delivered twice a year and mandatory for all customers; these releases introduce major features, innovations, and platform-wide improvements.
• Minor Release: Provided flexibly as needed per product, these releases focus on enhancements and cumulative improvements
• Service Release: Offered monthly or on demand, these releases deliver bug fixes, security patches, and performance updates to ensure ongoing stability and reliability.

What This Means for our customers/partners:

• Better Predictability and Planning
• Early Access to Innovations
• Simplified Support: Benefit from a unified versioning structure.
• Personalized Communication and Enablement: Receive updates aligned with each release type.

The new Supported Release Versions Policy takes effect on 1 January 2026. Under this policy, each major release is supported for 12 months. Fixes and updates are provided until the next major release (typically every six months); after that, new fixes are released only for the latest version, while older releases continue to receive standard support until their end of support after 12 months. 

Example: Transition from 12.x to the New Versioning System in the case of M42 Enterprise ITSM

• The first Major Release (v25.4) launched on October 1, 2025, replacing Matrix42 Enterprise ITSM v12.1.3.
• The next Major Release (v26.1) is scheduled for April 15, 2026.
• Please note the End of Support (EOS) policy: EOS for v25.4 is October 1, 2026.

• • Fixes before April 15, 2026, will apply to v25.4, 
  • Fixes after this date will only be available on v26.1 and later.

Summary

Our new unified release and versioning model simplifies planning, accelerates the adoption of innovations, and provides a transparent and consistent customer experience across all Matrix42 products. Stay tuned for upcoming updates on early access programs, enablement resources, and product-specific milestones.

*"As a  Long Term Business Support customer your agreement remains unchanged and is not affected by the new Supported Release Versions Policy."