The analyst firm Research in Action has positioned Matrix42 as “the #1 European powerhouse in Service Management” in its latest Vendor Selection Matrix™ IT and Enterprise Service Management Report (June 2026).
The assessment highlights Matrix42 as a primary alternative to global platforms in the Continental European market and underlines the growing relevance of European providers in enterprise service management. It also recognises Matrix42’s integrated platform approach, combining ITSM, ESM, software asset management and endpoint management within a single, AI-powered environment aligned with European data standards.
This perspective reflects a broader market development: service management platforms are increasingly evaluated not only on functionality, but also on their ability to support control, compliance and long-term operational resilience.
‘I am delighted that Matrix42 is recognised as a ‘European powerhouse’. For me, the context is key: our customers face the challenge of reducing complexity whilst retaining control. That is precisely what our approach is geared towards,’ says Patrick Adams, Chief Revenue Officer at Matrix42.
👉 Read our blog article to explore the broader market context and Matrix42’s perspective.