New offering brings proactive intelligence and automation to enterprise IT — without asking customers to trade sovereignty for it
Frankfurt am Main, Germany, October 1, 2026 - Matrix42, the European enterprise software company known for its IT service management and unified endpoint management solutions, today unveiled its next-generation Intelligent Service Management offering at Digitalize & Automate, the company's flagship annual conference, held this year in Frankfurt.
The launch introduces Neo, Matrix42’s next-generation intelligence layer embedded across the company’s IT and enterprise service management, asset management and endpoint management solutions.
Rather than treating AI as a separate feature, Neo brings intelligence across the portfolio. It includes proactive use cases, agentic assistants that can act, automated AI agents, a studio to build your own AI agents and visibility to AI consumption costs. This approach combines greater intelligence and automation with Matrix42’s long-standing commitment to European data sovereignty and customer control over infrastructure, data, and AI models.
"We believe real control means your data, your models, your infrastructure - answering to you," said Niilo Fredrikson, CEO of Matrix42, addressing an audience of customers and partners from across Matrix42's core European markets. "Every vendor is promising to fix enterprise IT's chaos with more dashboards and more copilots. We built something different: intelligence that runs on your terms, not ours."
The new Intelligent Service Management helps IT teams anticipate and resolve issues before they affect end users while automating routine workflows that previously required manual intervention. By connecting information across tools and systems, Neo helps teams improve operational efficiency and user experience.
Unlike many AI-driven platforms that require customers to adopt a single, vendor-controlled model, Matrix42's approach is built around customer choice. Organizations can use their preferred AI models while retaining full control over their data, infrastructure, and AI environment.
"Today, companies no longer just want to respond more quickly to enquiries. They want to identify problems earlier, automate processes more extensively and continuously improve their services. At Digitalize and Automate 2026, we are demonstrating how AI, automation and sovereign data can work together to turn service management into a real lever for faster decision-making, greater resilience and better user experiences" said Niilo Fredrikson, CEO of Matrix42.
The announcement comes at a time when European enterprises are placing greater emphasis on digital sovereignty, data residency, and greater choice in their cloud and AI strategies- a shift aligned with Matrix42’s long-standing commitment to European infrastructure and customer control.
Digitalize & Automate brings together Matrix42 customers and partners from across the company's core markets - DACH, the Nordics, France, the Alps region, Spain, and Italy - for a day of keynotes, product sessions, and customer stories.
About Matrix42
Matrix42 is a European enterprise software company specializing in IT service management, asset management and unified endpoint management solutions. Matrix42 helps organizations manage their IT estate with intelligence and automation, while ensuring customers retain full control over their data, models, and infrastructure. The company operates across its core European markets, serving enterprise customers through a channel and partner-led sales model.