Matrix42 Launches Enhanced Corporate Workspace Management Solution
150+ improvements for greater compliance, broader functionality and increased application security
Matrix42, a top provider of software for workspace management today announced launch of the new Matrix42 Corporate Workspace Management solution. The innovative solution for comprehensive workspace management offers increased usability, a range of new features, and workflow design improvements. The Matrix42 Corporate Workspace Management solution covers service, license, asset, and system management. The new version features more than 150 enhancements, and Michael Schmidt, COO at Matrix42 says, “We mainly used customer feedback to select the revisions and enhancements that were built into the software. The product now includes a broader range of functions, offers increased usability and a higher level of application security.”The Service Catalog wins over users on account of its multiple-currency capability, which allows IT departments to view the prices of services on offer in the Matrix42 service catalogue in the currency of their choice. New wizards will provide assistance in updating price lists and conversion rates. The new Service Catalog is capable of learning, as it remembers the user’s preferred currency and suggests it the next time.ITIL 2011 Support The Matrix42 Corporate Workspace Management solution was also expanded in terms of its ITIL capabilities. The new version provides asset- and service-specific calendar views of the changes in the Service Desk. There are also ticket trend reports, additional dashboards and CSAT reports as well as an overview of ‘known errors.’ The Service Catalog can now separate between IT service portfolios and service catalogs in an ITIL-compliant manner. It is possible to define catalog target groups using location and role definitions. In addition, there is an extended service lifecycle and new service types.Virtual ComplianceSome interesting enhancements have been made to license management in virtual settings. The new version measures actual usage of virtualized applications and physical access to the corresponding environment. It supports Microsoft Terminal Server and Citrix. In addition, automatic booking takes place in the license balance. Contract, License, and Asset Management Matrix42 Corporate Workspace Management 2014 directly links assets with contracts and can even link SIM cards with computers, network devices, and other assets. In terms of compliance, contract management has also been optimized. Automatic e-mails show the contract number in the subject line, order specifications can be edited in their view screen, and it is now easier to capture time-based contract positions. A minimum licensing period (90-day rule) was introduced and the ‘Procurement’ license validation now accepts linked contract items.Workflow Enhancements It is now possible to create, edit, and delete any CIs and data definitions as well as execute GDI sequences in the Workflow Designer of the Corporate Workspace Management solution. It is also easier to handle Web service integrations and complex workflows. “We made over 25 enhancements to the Workflow Designer alone,” explains Oliver Bendig, VP Product Management at Matrix42.