White paper: Smart Service Management Transforms Corporate IT

This white paper explains how a holistic, integrated approach to service management, using modern automation and management tools, enables CIOs to overcome these barriers.

Smart Service Management Transforms Corporate IT

• Rising IT complexity and device diversity, driven by ever more demanding users

• The growth in invisible and potentially costly shadow IT

• IT staff that are bogged down with heavy administrative and management workloads


 The benefits include:

• Easier, faster, more efficient and cost-effective service management

• Happier, more productive customers and a reduced service management workload

• Complete service cost transparency and continuous cost optimisation

• Proof of IT ROI to the business